Emby app on Samsung TV crashes when opening Guide via VirtualTV plugin

[pünktchen 1425]

44 minutes ago, SamES said:

Do all your channels say 'Not mapped to guide data'? If so, that is probably the issue.

This is normal behaviour for all live tv tuner source plugins that also provide their own guide data.

[s1mwest 6]

Yes, all channels say 'Not mapped to guide data'.

The guide does display on a PC browser, and on the iPhone Emby client, even when both devices are blocked from the Internet. Snippet below of PC browser.

In Live TV > Setup I don't have a Guide Data Source there (as shown in previous image). Do I need one even if I am using only local content (not a tuner)?

When I attempt to add one, it asks for country. post code etc. and looks like it relates to tuners, which I don't have or use - so I never set that up.

However, as already identified, it's only Samsung TV's having this issue.

I'm happy to delete my channels, and remove the Virtual TV plugin to restart the setup, if necessary

Thanks for your continued assistance.

 

 

 

 

[pünktchen 1425]

1 hour ago, s1mwest said:

In Live TV > Setup I don't have a Guide Data Source there (as shown in previous image). Do I need one even if I am using only local content (not a tuner)?

No!

[pünktchen 1425]

Just to be clear - the issue only occurs if you are blocking internet access to your Samsung TV?

[s1mwest 6]

58 minutes ago, pünktchen said:

Just to be clear - the issue only occurs if you are blocking internet access to your Samsung TV?

Correct 

[SamES 1143]

@pünktchenthanks for jumping in.  I'm not really sure where the virtual tv plugin gets any guide data, but why would this work on other devices when they are blocked from the internet, but not the Samsung TV client (which is just using the standard web client guide renderer).

 

@s1mwestwhat model/year is your tv?

[s1mwest 6]

 - Samsung QLED's (QE55Q9FNA & UE50DU8000KXXU)

2018 and 2024

[SamES 1143]

6 minutes ago, s1mwest said:

 - Samsung QLED's (QE55Q9FNA & UE50DU8000KXXU)

2018 and 2024

So do they both have the issue, or only the older model?

[s1mwest 6]

Yes both