App stuck on Emby logo after latest version

[birdmanbs 2]

Hi!

Yesterday, I received a notification on the Emby app for Tizen that there was a newer version available. I entered the forums and downloaded the latest version by clicking on the Github link from the topic about USB installation (https://emby.media/community/index.php?/topic/74969-samsung-tizen-smarttv-2015-present-beta-app-install-from-usb/) and followed the instructions, like I did many times before.

After installing the latest version, every time I open the app it gets stuck on a black screen with Emby's logo and I can't acess the app as minutes before. I tried reinstalling it multiple times, even reformatted the USB I used (which was the same I used before and worded flawlessly at that time) at each attempt. I tried downgrading to the version I had before, as I still had the .zip file on my PC, but the TV didn't allow it stating that the version was expired.

I don't know if I have installed the latest version that is informed on the release notes topic (

https://emby.media/community/index.php?/topic/31461-emby-for-samsung-smarttv-release-notes-tizen-orsay/), which should be 2.0.4 (04/21/2025), because when I checked the Github I noticed the Tizen folder was altered yesterday before I downloaded the latested version, so I might be using a beta version that is not functional.

How can I garantee that I download the 2.0.4 file to test if it works? By the way, other clients of Emby work fine, such as android phone, Sony TV. I was even able to stream from my phone, through DLNA, to the Samsung TV and watch series episodes.

 

Samsung model number: Samsung 43AU7700

Samsung firmware version: 2220 (T-KSU2EUABC-2220.9, BT-S)

Samsung Emby client version: 2.0.4 (or the beta version that is not yet identified on the topic)

Emby server version: 4.8.11.0
 

Best regards.

 

[FrostByte 5392]

Same here on my 2018 Q8FN

Server 4.9.0.50, client 2.0.4

Steps

• Uninstalled previous version
• Installed 2.0.4
• Start app and just hangs at the initial logo

Server log

https://pastebin.com/0XvynLir

[Luke 42077]

Hi, so 2.0.3 is ok?

[birdmanbs 2]

I don't know because I can't confirm which version was installed before this bug. Can you upload the .zip here so we test? Don't know that else is needed to do regarding Tizen allowing to install a downgraded version.

[FrostByte 5392]

48 minutes ago, Luke said:

Hi, so 2.0.3 is ok?

Yes, 2.0.3 was working fine.  

[Luke 42077]

OK please let me know if 2.0.5 resolves the issue. Thanks.

[FrostByte 5392]

7 minutes ago, Luke said:

OK please let me know if 2.0.5 resolves the issue. Thanks.

Yes, I'm in now with 2.0.5.

 

Thanks

[birdmanbs 2]

2.0.5 worked! Thanks, @Luke

[Dickydodah! 154]

The latest version which I assume is 2.0.5 hangs in the same way on my UE43KU6510. I was previosly running 2.0.1.

Edited April 25, 2025 by Dickydodah!

[Dickydodah! 154]

The latest version which I assume is 2.0.5 hangs in the same way on my UE43KU6510. I was previously running 2.0.1.

[Luke 42077]

5 hours ago, Dickydodah! said:

The latest version which I assume is 2.0.5 hangs in the same way on my UE43KU6510. I was previosly running 2.0.1.

@Dickydodah!can you do a quick test. Can you open the web browser on your TV to http://app.emby.media

Does that load? You don't have to step through the whole thing and connect to your server, I just would like to know if the web app loads. Thanks.

[Dickydodah! 154]

@Lukehttp://app.emby.media does load and it allows me to get to the connect to server page which I can't actually do as there is no keyboard to type on 

[Luke 42077]

6 hours ago, Dickydodah! said:

@Lukehttp://app.emby.media does load and it allows me to get to the connect to server page which I can't actually do as there is no keyboard to type on 

OK please try 2.0.6. Thanks.

[Dickydodah! 154]

@Luke2.0.6 has fixed it