Laptop vs Server Ext connection

[Spirosp8 1]

Hi, I have installed Emby server on a laptop to test the internal and external network - all works as expected. Laptop is connected to by wifi back to switch then out through ISP router then NBN.

I have installed same on a desktop,  connecting back to the switch and have no luck accessing the server remotely. all works internally.

Connecting vie mobile service provider.

Any support on troubleshooting would be great.

[Abobader 3464]

Hello Spirosp8,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[seanbuff 1316]

@Spirosp8have you followed the Connecting from Client Apps guide for External Connections?

[Spirosp8 1]

Hi, yes I have. It all works from a laptop both internal and external  - 

With the desktop it works internally, but when trying to access it come up with Unable to reach server error message

[seanbuff 1316]

4 hours ago, Spirosp8 said:

With the desktop it works internally, but when trying to access it come up with Unable to reach server error message

Is the desktop Windows by any chance? If so, have you verified the Network Profile is set to Private and not Public?

[Spirosp8 1]

Hi I checked  that and was set up correctly. I connected the laptop to lan and had the same issue as the desktop.

Check the switch and then logged into the router and checked that upd was allowed it was.

So ended up connecting it to the router, no good then disabling and re-enabling udp it and then it all worked. 

Sorry for the hassle.