Subtitle Search Not Working

[cpmcalary 1]

Subtitle search function has stopped working entirely, getting no results for any media file (TV episode or movie).

I am aware about the issue with OpenSubtitles (I made a new account on the new website, I did not transfer my account as I didn't see that option at the time so I don't know if that is an issue). I am not an OpenSubtitles VIP member but I am an Emby Premiere Member so I did not think I needed a VIP account. I uninstalled and reinstalled the plugin. I also installed other subtitle plugins. Hash match and forced subtitles both unchecked. Nothing works.

Logs attached.

 

embyserver.zip

[Abobader 3484]

Hello cpmcalary,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2023]

Did you login using your username?  Your email will not work.

Paul

[cpmcalary 1]

Yes, I am using the username.

[Luke 42183]

Hi, try configuring your username and password again. They are sending back a response which seems to indicate  you haven't logged in.

[AurelMarius 8]

Same problem here. OpenSubtitles not working.log.txt

[Depechie 12]

Have the same issue… logs say unauthorised. Also configured my username and not an email address. Running Emby server 4.8.0.80

[manecosta87 1]

Same issue here. Also on 4.8.0.80

[Luke 42183]

Please try the update to the Open Subtitles plugin that just went up. Thanks.

[manecosta87 1]

Working for me now on Open Subtitles 1.0.53.0.

Thanks for the quick fix! Amazing work!

[cpmcalary 1]

Confirmed, working for me now. Thanks!

[Bambu Utila 9]

I'm on 4.8.0.80 on Windows with Opensubtitles 1.0.53.0 and it is still not working, i have restarted Emby.

I've tried the same credentials on opensubtitles.org and they are working!

I still get the message: No results found. Have you configured ...

In the logs i see this repeated:

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Unauthorized
at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
Source: Emby.Server.Implementations
TargetSite: Void MoveNext()
2024-02-06 22:35:55.777 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:35:55.777 Error Server: Access token is invalid or expired.
2024-02-06 22:35:59.778 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:35:59.778 Error Server: Access token is invalid or expired.
2024-02-06 22:36:03.780 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:03.780 Error Server: Access token is invalid or expired.
2024-02-06 22:36:07.779 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:07.779 Error Server: Access token is invalid or expired.
2024-02-06 22:36:11.782 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:11.782 Error Server: Access token is invalid or expired.
2024-02-06 22:36:15.781 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:15.781 Error Server: Access token is invalid or expired.

Edited February 7, 2024 by Bambu Utila

[Luke 42183]

28 minutes ago, Bambu Utila said:

I'm on 4.8.0.80 on Windows with Opensubtitles 1.0.53.0 and it is still not working, i have restarted Emby.

I've tried the same credentials on opensubtitles.org and they are working!

I still get the message: No results found. Have you configured ...

In the logs i see this repeated:

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Unauthorized
at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
Source: Emby.Server.Implementations
TargetSite: Void MoveNext()
2024-02-06 22:35:55.777 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:35:55.777 Error Server: Access token is invalid or expired.
2024-02-06 22:35:59.778 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:35:59.778 Error Server: Access token is invalid or expired.
2024-02-06 22:36:03.780 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:03.780 Error Server: Access token is invalid or expired.
2024-02-06 22:36:07.779 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:07.779 Error Server: Access token is invalid or expired.
2024-02-06 22:36:11.782 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:11.782 Error Server: Access token is invalid or expired.
2024-02-06 22:36:15.781 Warn Server: AUTH-ERROR: 192.168.66.11 - Access token is invalid or expired.
2024-02-06 22:36:15.781 Error Server: Access token is invalid or expired.

hi, we're using OpenSubtitles.com now. Try redoing your authentication:

 

[Bambu Utila 9]

4 minutes ago, Luke said:

hi, we're using OpenSubtitles.com now. Try redoing your authentication:

 

Thank you so much for your quick reply!

It's working now!

[sundevil67 30]

I know this is an old thread, but also an old problem.

I have both opensubtitles.com and Addic7ed set up, but every time I try to search for subtitles, no results are found. Having subtitles is really essential for me whenever I watch anything, so this is really a big problem. I've re-authenticated the plugins and can't get it working again. I did have it functioning before I changed computers and had to set up my libraries from scratch, but I don't see any differences from how it was configured before, except for the addition of Addic7ed, but that doesn't seem to have had any effect anywhere. 

Any suggestions from @Lukeor anyone willing to take a moment.... much obliged.

embyserver.txt

[Neminem 1592]

@sundevil67It looks like your are using email and not username.

Try with your username, in stead.

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password   - remember to use your username and not your email to authenticate","status":400}

[sundevil67 30]

11 hours ago, Neminem said:

@sundevil67It looks like your are using email and not username.

Try with your username, in stead.

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password   - remember to use your username and not your email to authenticate","status":400}

Thank you!