Unable to connect to Emby server from mobile devices on local network

[laharish 0]

Title, but I'm able to connect to the server on another laptop device but not through both an android or iPhone. Tried on the iOS and Android native apps and both browsers as well, no logs related to connection errors were present as well in any of those cases. Attaching logs just in case if anything is found. All devices tested are connected to the same WiFi network.

embyserver.txt

Edited February 3, 2024 by laharish
network

[Luke 42077]

Hi there, what exactly happens when you try to connect?

[laharish 0]

I just get a generic "We're unable to connect to the selected server" on the app and just times out on the browsers.

[Luke 42077]

OK I would suggest checking out our connection troubleshooter:

Connectivity

 please try the steps listed there and let us know which ones succeed and which ones do not. thanks !

[laharish 0]

Had checked it out initially too and tried it now again, 
Manual Connect with device IP gave the same connection error

Emby server is running and I can connect from the other laptop.

Checked the firewall connections and confirmed all Emby ports are open - TCP and UDP


 
I also do not have the need for remote connections either.

[Luke 42077]

Did you check windows firewall to see if any rules might have been added that are blocking emby server? we've seen users with that before.