Emby unable to identify movies

[MarceauSsisson 0]

Hello,

For a few weeks, Emby doesn't identify movies (same with other file types) and when I try to identify a movie manually, I have a infinite loading.

I tried to debug a bit and it seems that Emby cannot access to internet anymore : always get a timeout when Emby is trying to get datas from web.

I don't know if there is a link with the fact I changed my ISP last month knowing that my NAS is wired to a NetGear Orbi router and Emby is installed on Docker so my configuration didn't change.

Please find Emby logs in attachment.

It should be a network config issue but I don't understand what's wrong and why it's not working anymore.

Thank you for your help,

 

Marceau

embyserver.txt

[Abobader 3464]

Hello MarceauSsisson,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[visproduction 315]

On 11/6/2023 at 4:13 AM, MarceauSsisson said:

I don't know if there is a link with the fact I changed my ISP last month knowing

Marceau,

Don't you have to go into your router config and allow Internet traffic to the local Emby server?   There is more on the wiki: https://emby.media/support/articles/Hosting-Settings.html

[Luke 42081]

Hi, all outgoing communications are failing. Typical causes of this are firewall, security software, or vpn blocking or interfering with the connection.

 Can you look into those and let us know what you find? Also can you update to Emby server 4.7.14?

[Neminem 1519]

Check if your network is set to public.

It should be Private.

How to change the Windows network profile to Private (or Public) (digitalcitizen.life)