Remote connection no longer working (with no change on my side)

[McDonalds 1]

I have:

-ports forwarded on router.

- remote connections enabled in emby settings.

- installed port mapper plugin / restarted.

- toggled port mapping on and off / restarted.

 

Internal connections are going through, but getting connection failure for any external connections, could I get some help with this? Feel like I've tried everything... 

[Abobader 3469]

Hello McDonalds,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

Hi there, I would suggest checking out our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[justinrh 260]

We've seen this before.  Something changed - most likely after an update of the OS or some app (like firewall or anti-malware) or the router.

If the server is running Windows, verify the network profile is Private.

I saw a similar issue on a networking forum where the guy had to remove and re-add the port mappings.

Is your domain still pointing to your WAN connection?

What app are you using and what error is shown?

Do you still need the port mapper plugin?

[Luke 42083]

@McDonalds?

[McDonalds 1]

So sorry, got it figured out! the connectivity page helped a lot, thanks for all your help!! 

[Luke 42083]

15 minutes ago, McDonalds said:

So sorry, got it figured out! the connectivity page helped a lot, thanks for all your help!! 

What was the solution?

[McDonalds 1]

Not sure entirely, I remapped the ports for a third time and it just started working... 

 

[Luke 42083]

Thanks for following up.