Problems trying to connect remotely

[Dominic Towell 0]

Hi there. I can connect to my server local but not remotely. I think all port forwarding is done correct. I have been trying for 2 days to connect Remotely which no success. Any help will be greatly appreciated. 

[Abobader 3464]

Hello Dominic Towell,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42079]

Hi @Dominic TowellI would suggest checking out our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Dominic Towell 0]

Tried all that pal. Can get it to connect at home. Once I want to try and do a remote connection is where the issues start. The check my port says it can’t see the ports but they are definitely open. 

[Luke 42079]

16 minutes ago, Dominic Towell said:

Tried all that pal. Can get it to connect at home. Once I want to try and do a remote connection is where the issues start. The check my port says it can’t see the ports but they are definitely open. 

Hi, Which steps from that document succeeded?

[Dominic Towell 0]

External connections

Test your external address - fails

Setup port forwarding - this has been done

Verify public port - fails

 

[Luke 42079]

How about everything that came before about inside the local network?

How did you setup port forwarding in your router? Can you show a screenshot of that?

[Dominic Towell 0]

No problems pal with local connection.

Here is a screen shot of the port forwarding

 

[Luke 42079]

Does your ISP allow use of these ports? Some have specific rules.

Is either side running a vpn?

[Dominic Towell 0]

BT is my provider pal.  No VPN running pal.

[Luke 42079]

Who is BT? Did you check that they allow use of these ports? Some providers have very specific rules.

Are you running a reverse proxy?

[Dominic Towell 0]

BT is my isp. I have a 1 gig connection. How do I know if they allow them ports? It was what Emby set up. Reverse Proxy? Don’t think so. 

[pwhodges 2012]

BT = British Telecom.  The largest ISP in Britain (about 1/3 of market share).  They are a typical mass-market provider.  I don't use them, so I can't comment on their access policy.

Paul

[Dominic Towell 0]

Emby is the only software I have struggled to get set up so far. There definitely has to be a way to get this to work

[justinrh 260]

Server's OS firewall?  Server's network profile public or private?

Are you accessing the server with your WAN IP address or a domain?

[Dominic Towell 0]

The firewall is the windows 10 built in one. 
Trying to access via the WAN IP address. 
not sure if the server network profile is public or private

[justinrh 260]

On 9/17/2023 at 3:52 PM, Dominic Towell said:

The firewall is the windows 10 built in one. 

I was asking if you have checked the firewall rules to make sure Emby can access external traffic and to make sure those rules match your network profile.

To check the profile, go to Settings > Network > Properties.

What client app are you using to connect?

Is your ISP using GCNAT?

[Dominic Towell 0]

My ISP doesn’t use GCNAT. 
 

client app? I’m trying through the app for the iPhone. 
I will have to check the firewall settings but I’m sure they are all ok. 

[Luke 42079]

5 hours ago, Dominic Towell said:

My ISP doesn’t use GCNAT. 

How did you confirm this?

[Dominic Towell 0]

I haven’t confirmed this but I don’t have problems with any other software only Emby

[pwhodges 2012]

Do you have other software that you access directly from outside your network, which is what you are trying to do here?

Paul

[Dominic Towell 0]

Yes I do. 

[pwhodges 2012]

If check my port (or whatever) doesn't see the ports as open, then there's no point trying a client.  You need to fix the actual problem.

What software do you already have that you access from outside through the router, and what ports is it using?  Bear in mind that some software can sidestep CGNAT or router blockages by creating a route through the supplier's servers (e.g. Pl*x),

We can check for CGNAT by doing a traceroute to anywhere (e.g.8.8.8.8) and showing us the output.

Do the firewall rules clearly allow connections from the router to 8096?

Paul