Emby won't detect Hauppauge WinTV-quadHD-USB

[ambrs57 0]

Everything worked fine before, but after doing a clean install of Windows 10, Emby can't find the tuner.  Installed latest WinTV 10.  Emby won't even let me do a manual connection.  What gives?

[Weemisty 3]

I posted practically the same question 7 days ago, but never got any response.

In the end I created a manual m3u file using the Stream details listed on the WinTV app, which does work, but was a very tedious task to create. 

Hopefully, somebody will respond why Hauppauge tuners are having problems being detected by Emby. 

Edited September 18, 2022 by Weemisty

[iiiJoe 62]

I’m not an expert on Hauppauge, but what error message do you get?

[Weemisty 3]

Not sure about @ambrs57, but I get 2 errors. The first when I try to get Emby to detect the tuner and another when I try to add the tuner manually. Both errors are mentioned in the post I made last week which is linked here:- https://emby.media/community/index.php?/topic/112070-unable-to-set-up-live-tv-with-hauppauge-device/

[ambrs57 0]

I'm having the same exact problem as Weemisty.  'No new devices found. To add a new tuner, close this dialogue and enter the device information manually.'  But it won't allow adding it manually.

Edited September 18, 2022 by ambrs57

[iiiJoe 62]

Is it possible this is a firewall issue?

[ambrs57 0]

I might add that i had no problems with this ever, with previous versions of the Emby server.  Is it possible to get the installation file from the version around last January?

[ambrs57 0]

Shutting off the firewall doesn't make any difference.  Same error.

[ambrs57 0]

@Luke Any help?

[iiiJoe 62]

2 hours ago, ambrs57 said:

Shutting off the firewall doesn't make any difference.  Same error.

Ok. Can you see the Hauppauge device on your pc in networked places or as a networked device? Also, is the ip of your Hauppauge static or dynamic? Apologies if you’ve already checked these things 

Edited September 18, 2022 by iiiJoe

[ambrs57 0]

No, it is not visible as a network device, but I've been using it for well over a year with Emby with no issues, before this Win10 reinstall and Emby update, and I don't recall that it was ever a network device.  It shows up on my PC under Device Manager as working normally, and it works just fine with the most recent version of WinTV.  It has no independent IP Address, since it is not installed as a network device.  It's just a USB device connected to the PC I use as my server.

 

Thanks.                                   

[ambrs57 0]

This screen shot seems to indicate some type of connection issue.  Maybe?

[Luke 42078]

@ambrs57it could be, yes. Were you able to get it connected?

[staticmotion 4]

On 9/18/2022 at 10:38 AM, ambrs57 said:

Everything worked fine before, but after doing a clean install of Windows 10, Emby can't find the tuner.  Installed latest WinTV 10.  Emby won't even let me do a manual connection.  What gives?

I'm having the EXACT same problem. Some update somewhere has ruined it. I haven't paid for WinTV Extend so can't do the m3u workaround

[Luke 42078]

On 2/5/2023 at 4:54 PM, staticmotion said:

I'm having the EXACT same problem. Some update somewhere has ruined it. I haven't paid for WinTV Extend so can't do the m3u workaround

@staticmotion we're happy to help. Please attach the emby server log from when you tried to do this:

How to Report a Problem

Thanks !