Very low image resolution when watching photos

[Luke 42078]

Hi, we’ll take another look at it. Thanks.

[Zentrale 1]

Hello,

I have installed Emby Server on a Synology NAS to watch pictures on my 2017 Samsung TV and have exactly the same problem as described here.

Initially I had installed the official version from the Samsung app store on the TV and now the latest beta 1.6.7 (from USB) - the problem still persists.

One thought from me: Are the thumbnails embedded in the photos possibly being displayed here - and not the actual image in its large resolution?

Note: Everything works perfectly in the Android app - the images are crisp here (high resolution).

Regards
Michael

[lejared 29]

No, its not the thumbnails. As you can see from the log (first post in this thread) the Samsung TV App request the photos with too low resolution from the emby server. The emby server will dynamically scale down images, if requested to do so, and the Samsung App does that.

From my point of view it's just the request from the TV app to the emby server that needs to be fixed to request images in proper resolution and quality settings (Full HD with Quality=90)

So its just the maxHeight=387&maxWidth=258 parameters that need to be changed to at least maxHeight=1080&maxWidth=1920.

I really don't understand why this simple thing can not be fixed in one and a half year. It's still broken.

[Luke 42078]

5 hours ago, lejared said:

No, its not the thumbnails. As you can see from the log (first post in this thread) the Samsung TV App request the photos with too low resolution from the emby server. The emby server will dynamically scale down images, if requested to do so, and the Samsung App does that.

From my point of view it's just the request from the TV app to the emby server that needs to be fixed to request images in proper resolution and quality settings (Full HD with Quality=90)

So its just the maxHeight=387&maxWidth=258 parameters that need to be changed to at least maxHeight=1080&maxWidth=1920.

I really don't understand why this simple thing can not be fixed in one and a half year. It's still broken.

What version of Emby for Samsung are you on now?

[lejared 29]

I always us the latest version. 1.6.7 at the time of the post.

This is from todays Emby-Log:

2023-12-11 12:08:58.597 Info SessionManager: Playback stopped reported by app Emby for Samsung 1.6.7 playing 2023-05-05 16-37-54 - Oksarshausen. Stopped at 0 ms

And here you can see that it's still requesting images in to low resolution. This log entry was added while switch from one photo to the next one in a "home video & photos" library.

2023-12-11 12:27:06.186 Debug Server: http/1.1 GET http://‌‍‍192.168.178.29‌:8096/emby/Items/65092/Images/Primary?maxWidth=358&tag=d5df7edae19e54069bab4a3d66cacdc5&quality=90. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 3.0) AppleWebKit/538.1 (KHTML, like Gecko) Version/3.0 TV Safari/538.1
2023-12-11 12:27:06.245 Debug ImageProcessor: Image encoding to C:\Users\Christian\AppData\Roaming\Emby-Server\cache\images\resized-images\6\6a790938-3b3a-f341-fd8b-77f50637c7b2.jpg took 58ms for C:\Users\Christian\Pictures\2023\2023-05-29 - Oskarshausen - Tessas Geburtstag\2023-06-03 11-01-53 - Oskarshausen.jpg
2023-12-11 12:27:06.256 Debug Server: http/1.1 Response 200 to ‌‍‍192.168.178.34‌. Time: 70ms. http://‌‍‍192.168.178.29‌:8096/emby/Items/65092/Images/Primary?maxWidth=358&tag=d5df7edae19e54069bab4a3d66cacdc5&quality=90

And this is the request when watching the exact same photo via web browser (Firefox):

2023-12-11 12:30:16.731 Debug Server: http/1.1 Response 200 to ‌‍‍2001:9e8:8d:1e00:95d0:743e:9da:ce7‌. Time: 163ms. http://‌‍‍stardust‌:8096/emby/Items/65089/Images/Primary?maxHeight=928&maxWidth=1650&tag=3e8afa0e45ae73d44e00beb3d26b4151&quality=90
2023-12-11 12:30:16.817 Debug ImageProcessor: Image encoding to C:\Users\Christian\AppData\Roaming\Emby-Server\cache\images\resized-images\0\0be0ddf8-4865-2b2f-c444-49f4d64cde9c.jpg took 182ms for C:\Users\Christian\Pictures\2023\2023-05-29 - Oskarshausen - Tessas Geburtstag\2023-06-03 11-01-53 - Oskarshausen.jpg

The only difference between those requests are the  maxWidth/maxHeight parameters, which are way o low for the Samsung tv app.

[octy83 1]

Hi,

I'm experienced exactly the same issue, has this been fixed or a workaround found?

• Server version 4.8.8.0 (Synology package)
• Client version 1.2.6 (latest available on Samsung account) 

Images have very low resolution on the TV and so photo display is not useable as it is. 
Other features (movies mainly) are working fine, great server, I just discover it (Synology just announce their legacy video streaming server will not be supported in next firmware release and propose Emby as an alternative ,  so you may see some people catch-up the Emby community soon).

BR,
Octy

[octy83 1]

I'm replying to myself. 

Problem fixed by using a more recent version and manual installation as described into your thread.
So no more problem to switch to your server and clients eco-system. I'll consider to buy the iOS client unlock then 

Side-question, you cannot push to Samsung store anymore? why the version available there is so old?
People may have bad experience due to this (like me). 

BR,
Octy

Edited September 2, 2024 by octy83
Bad sign

[Happy2Play 9780]

1 hour ago, octy83 said:

Side-question, you cannot push to Samsung store anymore? why the version available there is so old?
People may have bad experience due to this (like me). 

Depends on the age of the TV as they will not allow support for devices over 5 years old.  Then this requires you to side-load every 30 days as Samsung requires the side-loaded install to expire. 

So to a point it can be easier to just attact an alternate device to the tv.

[octy83 1]

This is amazing that on a device I own I can't install persistently an application....
If they disallow external contribution after 5 years and automatically remove side-load after 30 days, that's clearly indirect way to force renew TV

I hate rules that clearly force consommation and have no respect to eco-design.

Thanks for the information.