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Probably need to see a server log showing the issues as I am note seeing any issue with Cinema trailers or custom intros.

I sent the log from my android fire tv device. At 5:00 pm central so that would be 6:00 pm eastern or 1:00 UTC-5 I was trying to play the show “The Gentlemen” got a buffering screen then a too many error giving up message. Also some of the shows I was watching are no longer in my queue or library “King of the hill” was the show I was watching and can no longer find it on the app for android fire tv name on the server is Spencer Riley

Hi @Carlo I have just been reading all the comments in this thread as I am looking to shutdown my dedicated remote server due to costs and run locally but I have a Vodafone 5G sim in a Teltonika RUTX50 5G router which works amazingly well with 50mb+ upload speeds but yes, you guessed it I cannot forward any ports. Did you ever get a chance to write those guides? I would love to move my embyserver to my local unraid server if possible but am not confident in these types of configs without a guide. Many thanks!

HI, please let me know if 4.9.0.16 resolves it, once available for your platform. Thanks.

HI, please let me know if 4.9.0.16 resolves it, once available for your platform. Thanks.

stats show hardware acceleration as blank or no for 4K HEVC files?? Why would this be the case. 1080P H264 files show hardware acceleration as working?? Any ideas. Very frustrating. Could do with the new app now

Hi, yea this might be tough. using part one spelled out will definitely work. I'm not sure what else to suggest though.

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

When I try to play a show it gets stuck buffering then sends a message saying too many errors. also some of the shows I was watching I can no longer find in my library anywhere

I installed Arm7 APK Emby on Google TV and it is working ok too. it will open and close.. it was google play app that had the trouble loading Emby if dev need to look into it..

I installed Arm7 APK on the NVIDIA shield devise and it did work OK. it will open the app after closing it... is working now with APK. i will test it next on Google TV and see.

I am trying to load a multi-part movie, but if I add any data beyond the part# or Disc# it takes it as a split, the question is how can I put additional information without it taking a part or disc as if It was a different version of the movie Example: Die Hard (1988)-part1 Die Hard (1988)-part1-Bruce Willis-Action when bruce willis and action are extra data and not part of the naming Die Hard (1988) Die Hard (1988) Die Hard (1988)

FYI The Artist view in Genre returns incorrect data IMO (The tags are correct so don't even go there ) This is part of my "JAZZ" artists As long as Ludwig shows up it is incorrect, IMO -vicpa

can you open a console in the container and use intel_gpu_top ?

Hi I agree with @viking19 report My Opinion 3) Album Shuffle -- 135 seconds (something is not right) -vicpa BTW an acceptable time for 1-4 should be 3-5 seconds at the max IMO

yes there is a trailers section showing on the home screen, and i can click on one to play it

Is there a Trailers section showing on your home screen?

Ok i will try that and see. i will install Emby APK.

Some of your fellow community members want it.

when starting any movie it goes straight to the movie, there are no trailers or intro shown. where are 1500 trailers located at in the library

Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks.

I am having new trouble today with Logging in back into Emby app. it is the app on my NVIDIA shield and both my Google TV Home Emby app both stop loading Emby. it just spin and spin today with Loading. i uninstalled Emby on Shield it only works once. if i close the Emby app. it is back to spinning when i try to open it again it is back to spinning at loading..all my computer web page are working fine and my android phone app. it just both Android TV Emby app. both app are used on my same TV one is on Google TV other is on input 2 with NVIDIA shield .. same Local network as Emby server. Server was updated to the new 4.8.5.0 this week.

What happens for you in Chrome?

Hi, how are you determining this?

@GuyBeeare you frequently doing a full sign in and sign out such that you're seeing this a lot?