PS4 web app subtitles

[AppleSeed 0]

Hello,

 

I tried to use emby on the PS4, it's work well except for the subtitles (nothing appear), I tried several movies.

I updated the PS4 to the lasted version (8.52) but same problem. I tried to force transcoding, but nope

The server runs with the latest stable version.

 

I check the log, but I didn't find any errors (I attach some logs to show)

If you have any idea which can hel me  

ffmpeg-transcode-2106e3b9-145a-4b4f-a292-84de40a72946_1.txt ffmpeg-directstream-f385fcb9-9ac3-478a-98e5-0cb15684668d_1.txt

[Luke 40127]

HI, and the emby server log? Are you sure you had a subtitle track selected?

[AppleSeed 0]

Hi

Yes I tried several subtitles too (english/french) !

I attach the server log, there are some errors, but I didn't understand well !

 

Update : I tried the new version (4.6.4) but same problem. But I just saw external subtitles works, it's only when the movie include subtitle it's don't work.

embyserver.txt

Edited July 3, 2021 by AppleSeed

[Luke 40127]

Ok, can you try the ps4 with our online web app? http://app.emby.media

Please see if it's an issue there. Thanks.

[AppleSeed 0]

Same problem, the subtitles not appear.

[Luke 40127]

2 hours ago, AppleSeed said:

Same problem, the subtitles not appear.

Can you please attach the emby server log? Thanks.

[Luke 40127]

@AppleSeed ?

[AppleSeed 0]

Yes, sorry lots of work !

The logs :

embyserver.txt ffmpeg-remux-f63aca80-b349-4d40-83e6-b15d951f4150_1.txt

[CaffNoir 13]

Hey !

Go to your server settings, then transcode settings, and uncheck Allow subtitle extraction on the fly.

[AppleSeed 0]

Hi !

Thanks for the tip, but it didn't work for me

 When I uncheck this option, I got a black screen if I try to use some subtitles.

[CaffNoir 13]

1 hour ago, AppleSeed said:

Hi !

Thanks for the tip, but it didn't work for me

 When I uncheck this option, I got a black screen if I try to use some subtitles.

Do you have "Enable hardware acceleration if possible" enabled ?

[AppleSeed 0]

Yes it's enabled, but my server haven't gpu, so I think it do nothing.

[Luke 40127]

@AppleSeed are you still running into this?

[AppleSeed 0]

@LukeYes this issue is still there

[Luke 40127]

I just gave it another test with the latest PS4 software updates and I had no problem with srt subtitles. Can you try it again? Thanks.

[Luke 40127]

@AppleSeed ?

[AppleSeed 0]

Hello,

I try again, and same problem

Your srt subtitles are integrated with the movie files or there are external ?

[Luke 40127]

@AppleSeed I gave it another test, this time using embedded subtitles and it worked just fine on the PS4. Can you ensure that the PS4 system software is up to date and then try again? Thanks.

 

[Luke 40127]

@AppleSeed can you please try again? Thanks.

[AppleSeed 0]

Hello,

So few update: I checked (again !) the updates of the ps4, but nothing. I tried again, and same problem.

But I bought new device (LG projector with web os) and I got the same problem ! So I think the problem maybe my reverse proxy (nginx), I must check the logs.

[Luke 40127]

Let us know what you find. Thanks.

[luisavila 0]

Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA

[luisavila 0]

Lo mismo pasa con los formatos MP3

[Luke 40127]

1 hour ago, luisavila said:

Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!