AppleSeed 0 Posted July 2, 2021 Share Posted July 2, 2021 Hello, I tried to use emby on the PS4, it's work well except for the subtitles (nothing appear), I tried several movies. I updated the PS4 to the lasted version (8.52) but same problem. I tried to force transcoding, but nope The server runs with the latest stable version. I check the log, but I didn't find any errors (I attach some logs to show) If you have any idea which can hel me ffmpeg-transcode-2106e3b9-145a-4b4f-a292-84de40a72946_1.txt ffmpeg-directstream-f385fcb9-9ac3-478a-98e5-0cb15684668d_1.txt Link to comment Share on other sites More sharing options...
Luke 34643 Posted July 2, 2021 Share Posted July 2, 2021 HI, and the emby server log? Are you sure you had a subtitle track selected? Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted July 2, 2021 Author Share Posted July 2, 2021 (edited) Hi Yes I tried several subtitles too (english/french) ! I attach the server log, there are some errors, but I didn't understand well ! Update : I tried the new version (4.6.4) but same problem. But I just saw external subtitles works, it's only when the movie include subtitle it's don't work. embyserver.txt Edited July 3, 2021 by AppleSeed Link to comment Share on other sites More sharing options...
Luke 34643 Posted July 4, 2021 Share Posted July 4, 2021 Ok, can you try the ps4 with our online web app? http://app.emby.media Please see if it's an issue there. Thanks. Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted July 4, 2021 Author Share Posted July 4, 2021 Same problem, the subtitles not appear. Link to comment Share on other sites More sharing options...
Luke 34643 Posted July 4, 2021 Share Posted July 4, 2021 2 hours ago, AppleSeed said: Same problem, the subtitles not appear. Can you please attach the emby server log? Thanks. Link to comment Share on other sites More sharing options...
Luke 34643 Posted July 10, 2021 Share Posted July 10, 2021 @AppleSeed ? Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted July 10, 2021 Author Share Posted July 10, 2021 Yes, sorry lots of work ! The logs : embyserver.txt ffmpeg-remux-f63aca80-b349-4d40-83e6-b15d951f4150_1.txt Link to comment Share on other sites More sharing options...
CaffNoir 4 Posted July 12, 2021 Share Posted July 12, 2021 Hey ! Go to your server settings, then transcode settings, and uncheck Allow subtitle extraction on the fly. Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted July 13, 2021 Author Share Posted July 13, 2021 Hi ! Thanks for the tip, but it didn't work for me When I uncheck this option, I got a black screen if I try to use some subtitles. Link to comment Share on other sites More sharing options...
CaffNoir 4 Posted July 13, 2021 Share Posted July 13, 2021 1 hour ago, AppleSeed said: Hi ! Thanks for the tip, but it didn't work for me When I uncheck this option, I got a black screen if I try to use some subtitles. Do you have "Enable hardware acceleration if possible" enabled ? Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted July 13, 2021 Author Share Posted July 13, 2021 Yes it's enabled, but my server haven't gpu, so I think it do nothing. Link to comment Share on other sites More sharing options...
Luke 34643 Posted July 25, 2021 Share Posted July 25, 2021 @AppleSeed are you still running into this? Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted July 25, 2021 Author Share Posted July 25, 2021 @LukeYes this issue is still there Link to comment Share on other sites More sharing options...
Luke 34643 Posted August 10, 2021 Share Posted August 10, 2021 I just gave it another test with the latest PS4 software updates and I had no problem with srt subtitles. Can you try it again? Thanks. Link to comment Share on other sites More sharing options...
Luke 34643 Posted August 17, 2021 Share Posted August 17, 2021 @AppleSeed ? Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted August 17, 2021 Author Share Posted August 17, 2021 Hello, I try again, and same problem Your srt subtitles are integrated with the movie files or there are external ? Link to comment Share on other sites More sharing options...
Luke 34643 Posted September 2, 2021 Share Posted September 2, 2021 @AppleSeed I gave it another test, this time using embedded subtitles and it worked just fine on the PS4. Can you ensure that the PS4 system software is up to date and then try again? Thanks. Link to comment Share on other sites More sharing options...
Luke 34643 Posted September 8, 2021 Share Posted September 8, 2021 @AppleSeed can you please try again? Thanks. Link to comment Share on other sites More sharing options...
AppleSeed 0 Posted September 9, 2021 Author Share Posted September 9, 2021 Hello, So few update: I checked (again !) the updates of the ps4, but nothing. I tried again, and same problem. But I bought new device (LG projector with web os) and I got the same problem ! So I think the problem maybe my reverse proxy (nginx), I must check the logs. Link to comment Share on other sites More sharing options...
Luke 34643 Posted September 9, 2021 Share Posted September 9, 2021 Let us know what you find. Thanks. Link to comment Share on other sites More sharing options...
luisavila 0 Posted August 14 Share Posted August 14 Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA Link to comment Share on other sites More sharing options...
luisavila 0 Posted August 14 Share Posted August 14 Lo mismo pasa con los formatos MP3 Link to comment Share on other sites More sharing options...
Luke 34643 Posted August 15 Share Posted August 15 1 hour ago, luisavila said: Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
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