AppleSeed 0 Posted July 2, 2021 Posted July 2, 2021 Hello, I tried to use emby on the PS4, it's work well except for the subtitles (nothing appear), I tried several movies. I updated the PS4 to the lasted version (8.52) but same problem. I tried to force transcoding, but nope The server runs with the latest stable version. I check the log, but I didn't find any errors (I attach some logs to show) If you have any idea which can hel me ffmpeg-transcode-2106e3b9-145a-4b4f-a292-84de40a72946_1.txt ffmpeg-directstream-f385fcb9-9ac3-478a-98e5-0cb15684668d_1.txt
Luke 40000 Posted July 2, 2021 Posted July 2, 2021 HI, and the emby server log? Are you sure you had a subtitle track selected?
AppleSeed 0 Posted July 2, 2021 Author Posted July 2, 2021 (edited) Hi Yes I tried several subtitles too (english/french) ! I attach the server log, there are some errors, but I didn't understand well ! Update : I tried the new version (4.6.4) but same problem. But I just saw external subtitles works, it's only when the movie include subtitle it's don't work. embyserver.txt Edited July 3, 2021 by AppleSeed
Luke 40000 Posted July 4, 2021 Posted July 4, 2021 Ok, can you try the ps4 with our online web app? http://app.emby.media Please see if it's an issue there. Thanks.
Luke 40000 Posted July 4, 2021 Posted July 4, 2021 2 hours ago, AppleSeed said: Same problem, the subtitles not appear. Can you please attach the emby server log? Thanks.
AppleSeed 0 Posted July 10, 2021 Author Posted July 10, 2021 Yes, sorry lots of work ! The logs : embyserver.txt ffmpeg-remux-f63aca80-b349-4d40-83e6-b15d951f4150_1.txt
CaffNoir 13 Posted July 12, 2021 Posted July 12, 2021 Hey ! Go to your server settings, then transcode settings, and uncheck Allow subtitle extraction on the fly.
AppleSeed 0 Posted July 13, 2021 Author Posted July 13, 2021 Hi ! Thanks for the tip, but it didn't work for me When I uncheck this option, I got a black screen if I try to use some subtitles.
CaffNoir 13 Posted July 13, 2021 Posted July 13, 2021 1 hour ago, AppleSeed said: Hi ! Thanks for the tip, but it didn't work for me When I uncheck this option, I got a black screen if I try to use some subtitles. Do you have "Enable hardware acceleration if possible" enabled ?
AppleSeed 0 Posted July 13, 2021 Author Posted July 13, 2021 Yes it's enabled, but my server haven't gpu, so I think it do nothing.
Luke 40000 Posted August 10, 2021 Posted August 10, 2021 I just gave it another test with the latest PS4 software updates and I had no problem with srt subtitles. Can you try it again? Thanks.
AppleSeed 0 Posted August 17, 2021 Author Posted August 17, 2021 Hello, I try again, and same problem Your srt subtitles are integrated with the movie files or there are external ?
Luke 40000 Posted September 2, 2021 Posted September 2, 2021 @AppleSeed I gave it another test, this time using embedded subtitles and it worked just fine on the PS4. Can you ensure that the PS4 system software is up to date and then try again? Thanks.
Luke 40000 Posted September 8, 2021 Posted September 8, 2021 @AppleSeed can you please try again? Thanks.
AppleSeed 0 Posted September 9, 2021 Author Posted September 9, 2021 Hello, So few update: I checked (again !) the updates of the ps4, but nothing. I tried again, and same problem. But I bought new device (LG projector with web os) and I got the same problem ! So I think the problem maybe my reverse proxy (nginx), I must check the logs.
luisavila 0 Posted August 14, 2023 Posted August 14, 2023 Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA
Luke 40000 Posted August 15, 2023 Posted August 15, 2023 1 hour ago, luisavila said: Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
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