Random crashes with betas (since 4.6)

[coolkidsdoit 3]

hi team,

I've been using the beta version (currently 4.7.0.2) and getting consistently getting random crashes every 1-3 days (eg. the client won't connect to the server).  The service is running on my QNAP (x64) and I can't find any errors/failures in the Emby logs. Stopping the service and starting again, resolves the problem.

Any advice for places to find why this is happening?

Otherwise, can I install the stable version (4.6.2 appears to be the latest) over the top to get back to that branch?

[Luke 40111]

Hi there, please attach the emby server log from when this happened:

Thanks.

[coolkidsdoit 3]

embyserver-63758383848.txt See attached, thanks Luke!

[Luke 40111]

Hi, this is only a really small log snippet. Are there any others?

[coolkidsdoit 3]

Thanks Luke, here's all I have this month.

embyserver-63758361600.txt embyserver-63758383848 (1).txt embyserver-63758448003.txt embyserver-63758534404.txt embyserver.txt embyserver-63758275199.txt embyserver-63758345925.txt

[Luke 40111]

As a test, if you turn off the realtime monitor for each of your emby libraries, and then restart the server, does that help?

[coolkidsdoit 3]

I'll give that a try

[coolkidsdoit 3]

Unfortunately it died again sometime between 10pm and 6am this morning.  Updated with latest logs.

 

 

embyserver-63758620800.txt embyserver-63758645391.txt embyserver (1).txt

[coolkidsdoit 3]

Any thoughts @Luke?

[coolkidsdoit 3]

Died again overnight, service still running but clients can't connect.

[coolkidsdoit 3]

@LukeIf you think the stable build will alleviate these problems, I'm happy to downgrade.

Can I simply run the 4.6.2 install over the top to revert to an older build (downgrading from beta?) or is there a better/supported method?

[coolkidsdoit 3]

I rolled back to the stable version, and still got the same issue.  Any help please?

[coolkidsdoit 3]

I've disabled my QNAP Malware scheduled task that runs at 3am which seems to have fixed the problem.  It would be great to get some support as I opened this case 2 weeks ago.

[Luke 40111]

Hi, is it possible that QNAP malware is shutting down the server?

[coolkidsdoit 3]

It's not shutting down the server, it's merely running that scheduled task (at 3am daily).

[Luke 40111]

Right but I'm wondering if it is stopping the server or killing it and that's why you end up thinking that the server has crashed.

[coolkidsdoit 3]

The Emby server (application) or the QNAP server (NAS)?  The Emby service continues to run (per QNAP) but it either internally crashes, or is at least inaccessible from the clients.  Stopping and starting the Emby service application resolves the problem, but doing this daily isn't a solution.

I just manually ran the Malware Remover and Emby remained working as expected - perhaps it's something else?

Are you seeing anything in the logs I've provided that would suggest what or when it dies?

[coolkidsdoit 3]

Interesting it did die again overnight.  I've turned on debug logging and will see what happens in the next 24 hours.

Attaching latest logs.

embyserver-63759484799.txt embyserver-63759508020.txt

[Luke 40111]

Can you try updating to 4.6.3 and see if that helps? Thanks.

[coolkidsdoit 3]

I've updated it and will keep an eye on it.

[Luke 40111]

Are you still having an issue with this?