coolkidsdoit 3 Posted June 4, 2021 Share Posted June 4, 2021 hi team, I've been using the beta version (currently 4.7.0.2) and getting consistently getting random crashes every 1-3 days (eg. the client won't connect to the server). The service is running on my QNAP (x64) and I can't find any errors/failures in the Emby logs. Stopping the service and starting again, resolves the problem. Any advice for places to find why this is happening? Otherwise, can I install the stable version (4.6.2 appears to be the latest) over the top to get back to that branch? Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 4, 2021 Share Posted June 4, 2021 Hi there, please attach the emby server log from when this happened: Thanks. Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 4, 2021 Author Share Posted June 4, 2021 embyserver-63758383848.txt See attached, thanks Luke! Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 5, 2021 Share Posted June 5, 2021 Hi, this is only a really small log snippet. Are there any others? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 6, 2021 Author Share Posted June 6, 2021 Thanks Luke, here's all I have this month. embyserver-63758361600.txt embyserver-63758383848 (1).txt embyserver-63758448003.txt embyserver-63758534404.txt embyserver.txt embyserver-63758275199.txt embyserver-63758345925.txt Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 6, 2021 Share Posted June 6, 2021 As a test, if you turn off the realtime monitor for each of your emby libraries, and then restart the server, does that help? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 6, 2021 Author Share Posted June 6, 2021 I'll give that a try Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 7, 2021 Author Share Posted June 7, 2021 Unfortunately it died again sometime between 10pm and 6am this morning. Updated with latest logs. embyserver-63758620800.txt embyserver-63758645391.txt embyserver (1).txt Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 8, 2021 Author Share Posted June 8, 2021 Any thoughts @Luke? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 9, 2021 Author Share Posted June 9, 2021 Died again overnight, service still running but clients can't connect. Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 9, 2021 Author Share Posted June 9, 2021 @LukeIf you think the stable build will alleviate these problems, I'm happy to downgrade. Can I simply run the 4.6.2 install over the top to revert to an older build (downgrading from beta?) or is there a better/supported method? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 11, 2021 Author Share Posted June 11, 2021 I rolled back to the stable version, and still got the same issue. Any help please? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 16, 2021 Author Share Posted June 16, 2021 I've disabled my QNAP Malware scheduled task that runs at 3am which seems to have fixed the problem. It would be great to get some support as I opened this case 2 weeks ago. Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 16, 2021 Share Posted June 16, 2021 Hi, is it possible that QNAP malware is shutting down the server? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 16, 2021 Author Share Posted June 16, 2021 It's not shutting down the server, it's merely running that scheduled task (at 3am daily). Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 16, 2021 Share Posted June 16, 2021 Right but I'm wondering if it is stopping the server or killing it and that's why you end up thinking that the server has crashed. Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 16, 2021 Author Share Posted June 16, 2021 The Emby server (application) or the QNAP server (NAS)? The Emby service continues to run (per QNAP) but it either internally crashes, or is at least inaccessible from the clients. Stopping and starting the Emby service application resolves the problem, but doing this daily isn't a solution. I just manually ran the Malware Remover and Emby remained working as expected - perhaps it's something else? Are you seeing anything in the logs I've provided that would suggest what or when it dies? Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 17, 2021 Author Share Posted June 17, 2021 Interesting it did die again overnight. I've turned on debug logging and will see what happens in the next 24 hours. Attaching latest logs. embyserver-63759484799.txt embyserver-63759508020.txt Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 19, 2021 Share Posted June 19, 2021 Can you try updating to 4.6.3 and see if that helps? Thanks. Link to comment Share on other sites More sharing options...
coolkidsdoit 3 Posted June 21, 2021 Author Share Posted June 21, 2021 I've updated it and will keep an eye on it. Link to comment Share on other sites More sharing options...
Luke 37051 Posted July 1, 2021 Share Posted July 1, 2021 Are you still having an issue with this? Link to comment Share on other sites More sharing options...
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