coolkidsdoit 0 Posted June 4 Share Posted June 4 hi team, I've been using the beta version (currently 4.7.0.2) and getting consistently getting random crashes every 1-3 days (eg. the client won't connect to the server). The service is running on my QNAP (x64) and I can't find any errors/failures in the Emby logs. Stopping the service and starting again, resolves the problem. Any advice for places to find why this is happening? Otherwise, can I install the stable version (4.6.2 appears to be the latest) over the top to get back to that branch? Link to post Share on other sites
Luke 27516 Posted June 4 Share Posted June 4 Hi there, please attach the emby server log from when this happened: Thanks. Link to post Share on other sites
coolkidsdoit 0 Posted June 4 Author Share Posted June 4 embyserver-63758383848.txt See attached, thanks Luke! Link to post Share on other sites
Luke 27516 Posted June 5 Share Posted June 5 Hi, this is only a really small log snippet. Are there any others? Link to post Share on other sites
coolkidsdoit 0 Posted June 6 Author Share Posted June 6 Thanks Luke, here's all I have this month. embyserver-63758361600.txt embyserver-63758383848 (1).txt embyserver-63758448003.txt embyserver-63758534404.txt embyserver.txt embyserver-63758275199.txt embyserver-63758345925.txt Link to post Share on other sites
Luke 27516 Posted June 6 Share Posted June 6 As a test, if you turn off the realtime monitor for each of your emby libraries, and then restart the server, does that help? Link to post Share on other sites
coolkidsdoit 0 Posted June 6 Author Share Posted June 6 I'll give that a try Link to post Share on other sites
coolkidsdoit 0 Posted June 7 Author Share Posted June 7 Unfortunately it died again sometime between 10pm and 6am this morning. Updated with latest logs. embyserver-63758620800.txt embyserver-63758645391.txt embyserver (1).txt Link to post Share on other sites
coolkidsdoit 0 Posted June 8 Author Share Posted June 8 Any thoughts @Luke? Link to post Share on other sites
coolkidsdoit 0 Posted June 9 Author Share Posted June 9 Died again overnight, service still running but clients can't connect. Link to post Share on other sites
coolkidsdoit 0 Posted June 9 Author Share Posted June 9 @LukeIf you think the stable build will alleviate these problems, I'm happy to downgrade. Can I simply run the 4.6.2 install over the top to revert to an older build (downgrading from beta?) or is there a better/supported method? Link to post Share on other sites
coolkidsdoit 0 Posted June 11 Author Share Posted June 11 I rolled back to the stable version, and still got the same issue. Any help please? Link to post Share on other sites
coolkidsdoit 0 Posted June 16 Author Share Posted June 16 I've disabled my QNAP Malware scheduled task that runs at 3am which seems to have fixed the problem. It would be great to get some support as I opened this case 2 weeks ago. Link to post Share on other sites
Luke 27516 Posted June 16 Share Posted June 16 Hi, is it possible that QNAP malware is shutting down the server? Link to post Share on other sites
coolkidsdoit 0 Posted June 16 Author Share Posted June 16 It's not shutting down the server, it's merely running that scheduled task (at 3am daily). Link to post Share on other sites
Luke 27516 Posted June 16 Share Posted June 16 Right but I'm wondering if it is stopping the server or killing it and that's why you end up thinking that the server has crashed. Link to post Share on other sites
coolkidsdoit 0 Posted June 16 Author Share Posted June 16 The Emby server (application) or the QNAP server (NAS)? The Emby service continues to run (per QNAP) but it either internally crashes, or is at least inaccessible from the clients. Stopping and starting the Emby service application resolves the problem, but doing this daily isn't a solution. I just manually ran the Malware Remover and Emby remained working as expected - perhaps it's something else? Are you seeing anything in the logs I've provided that would suggest what or when it dies? Link to post Share on other sites
coolkidsdoit 0 Posted June 17 Author Share Posted June 17 Interesting it did die again overnight. I've turned on debug logging and will see what happens in the next 24 hours. Attaching latest logs. embyserver-63759484799.txt embyserver-63759508020.txt Link to post Share on other sites
Luke 27516 Posted June 19 Share Posted June 19 Can you try updating to 4.6.3 and see if that helps? Thanks. Link to post Share on other sites
coolkidsdoit 0 Posted June 21 Author Share Posted June 21 I've updated it and will keep an eye on it. Link to post Share on other sites
Luke 27516 Posted July 1 Share Posted July 1 Are you still having an issue with this? Link to post Share on other sites
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