Forced Subtitles not working

[DarkStar1977 93]

Hi noticed that forced subtitles does not work, in fact no subtitle work on the Apple TV Client.

Can u please check ?

Thanks

[ebr 15664]

Hi.  Can you please provide details from an example?

 

[DarkStar1977 93]

For Sure.

This is an screenshot taken from the Web Emby Player running on Opera on a Mac OS computer:

The file is a Matroska file with Forced Spanish Subtitles that are shown perfectly on the Web player.

On the Apple TV, no matter the selection of subtitles selected (by default in this file Spanish Forced), those are not shown on screen.

Even if manually English subtitles are selected those are not displaying.

Does this helps ?

[Luke 40073]

What player option is enabled in the apple tv app settings?

[DarkStar1977 93]

@Luke Not sure, if this is what you're asking for:

Had to enable MPV, otherwise black areas in the MKVs x264 and x265 always appeared pixelated.

 

BTW I've noticed that even audios and subtitles are recognized on the audio/subs configuration:

Then in the player the language for audio  is identified always as "Unknown":

Hope this helps.

Edited May 17, 2021 by DarkStar1977

[DarkStar1977 93]

In fact I noticed that the subtitles problem only happens when there are "Forced Subtitles".

If there are forced subtitles no subtitles are shown, not forced and not manually selected other subtitle track.

If the file has no forced subtitles, then manually selecting subtitles (full subtitles) works.

[DarkStar1977 93]

Additionally to this, will be happy to help on missing translations to spanish and catalan if u tell me how to help

[vdatanet 1586]

10 minutes ago, DarkStar1977 said:

Additionally to this, will be happy to help on missing translations to spanish and catalan if u tell me how to help

Catalan language is missing for tvOS app.

@ebr @coreyCan you create language Catalan (ca) at OneSky for tvOS app? I also want to help.

Thanks!

[Luke 40073]

16 hours ago, vdatanet said:

Catalan language is missing for tvOS app.

@ebr @coreyCan you create language Catalan (ca) at OneSky for tvOS app? I also want to help.

Thanks!

Yes we can, but start with the All Apps project in Onesky because the apple tv app uses that. Aside from that, it has only a small list of additional strings that are specific to the apple tv app.

[vdatanet 1586]

15 hours ago, Luke said:

Yes we can, but start with the All Apps project in Onesky because the apple tv app uses that. Aside from that, it has only a small list of additional strings that are specific to the apple tv app.

Yes, I know. I've translated some strings in the All Apps project, It is only necessary to create the Catalan language in the tvOS project to be able to translate the specific Apple TV strings.

Thanks!

[DarkStar1977 93]

That is so cool but what about the issue with the subtitles ?

[Luke 40073]

On 5/17/2021 at 7:18 AM, DarkStar1977 said:

@Luke Not sure, if this is what you're asking for:

Had to enable MPV, otherwise black areas in the MKVs x264 and x265 always appeared pixelated.

 

BTW I've noticed that even audios and subtitles are recognized on the audio/subs configuration:

Then in the player the language for audio  is identified always as "Unknown":

Hope this helps.

Are you sure that mpv is actually enabled?

[vdatanet 1586]

9 minutes ago, Luke said:

Are you sure that mpv is actually enabled?

Those screens are from native player. Native player only show audio track list and subtitles list while direct playing (supported codecs using MP4 container)

@DarkStar1977 Remember to restart the app after enabling MPV player

Edited May 19, 2021 by vdatanet

[DarkStar1977 93]

I've closed the application and restarted, this screenshot is after restarting the app.

Even more. I've restarted the AppleTV device too and the problem persists.

[Luke 40073]

Just now, DarkStar1977 said:

I've closed the application and restarted, this screenshot is after restarting the app.

Even more. I've restarted the AppleTV device too and the problem persists.

What player is selected now?

[DarkStar1977 93]

MPV

[vdatanet 1586]

4 minutes ago, DarkStar1977 said:

MPV

In your screenshoots MPV player is disabled:

Edited May 19, 2021 by vdatanet

[ebr 15664]

3 minutes ago, vdatanet said:

In your screenshoots MPV player is disabled

Yes, that's what I saw as well.  @DarkStar1977 can you re-confirm this?

[DarkStar1977 93]

Ok, you're right, let me retest because I've changed this value because black zones where always pixelated with the other option.

[DarkStar1977 93]

You are right, MPV was disabled, but for a good Reason, MPV Quality is not acceptable:

WITHOUT MPV

 

WITH MPV

[vdatanet 1586]

4 minutes ago, DarkStar1977 said:

You are right, MPV was disabled, but for a good Reason, MPV Quality is not acceptable:

WITHOUT MPV

 

WITH MPV

Well, that's another issue. Forced subtitles are working?

Regarding playback problems. Can you provide more info? (Container, Codec, direct playing o streaming...)

Edited May 19, 2021 by vdatanet

[DarkStar1977 93]

Yes forced subtitles are working but with this version of the player is like having nothing because is like viewing an Screener movie.

This is native Mac 5K Retina Screen

[DarkStar1977 93]

5 minutes ago, vdatanet said:

Well, that's another issue. Forced subtitles are working?

Regarding playback problems. Can you provide more info? (Container, Codec, direct playing o streaming...)

Container: MKV

Codec: x265

Direct Playing

[vdatanet 1586]

5 minutes ago, DarkStar1977 said:

Container: MKV

Codec: x265

Direct Playing

Is HDR?

Native player transcodes that, MPV direct plays. That's the difference.

Edited May 19, 2021 by vdatanet

[vdatanet 1586]

@DarkStar1977

What server version are you running? Beta 4.6 with tone mapping options enabled?