Problème lecture HEVC 4K avec avec FireTV.

[Luke 40128]

OK we'll see what @ebr thinks. Thanks.

[ebr 15676]

Hi.  Have you tried re-muxing or re-encoding this item?

Also, if you can send a new log with the latest beta we can see if anything is different.

Thanks.

[Luke 40128]

@thymon ?

[thymon 11]

Hello @Luke @ebr

Thanks to follow my issue.

So I will not try to re-muxing this item. Because this concerns all HEVC 4K (HEVC 1080p works). As soon as possible, I send the error report from the FireTV.

Edited June 4, 2021 by thymon

[Luke 40128]

2 hours ago, thymon said:

Hello @Luke @ebr

Thanks to follow my issue.

So I will not try to re-muxing this item. Because this concerns all HEVC 4K (HEVC 1080p works). As soon as I can, I send the error report from the FireTV.

Great, thanks.

[thymon 11]

@Luke Hello,

Log sended from few minutes from FireTV

 

[ebr 15676]

3 hours ago, thymon said:

@Luke Hello,

Log sended from few minutes from FireTV

 

Hi.  Unfortunately, I did not get any of the playback information in that log.  Please try sending it right from the playback screen (under the cog menu).  Thanks.

[thymon 11]

27 minutes ago, ebr said:

Hi.  Unfortunately, I did not get any of the playback information in that log.  Please try sending it right from the playback screen (under the cog menu).  Thanks.

This is exactly how the logs were sent.

[ebr 15676]

2 minutes ago, thymon said:

This is exactly how the logs were sent.

The log I saw was sent from the user menu on the home screen after playback had already stopped.  Can you please try again from the cog menu during playback?

[thymon 11]

35 minutes ago, ebr said:

The log I saw was sent from the user menu on the home screen after playback had already stopped.  Can you please try again from the cog menu during playback?

Ahhh damn. Ok !!

[thymon 11]

@ebr Hi I sended log from FireTv HD on 7 Jully at 14h05 (UTC+2).

It has an improvement since the last update. Now there are no more error messages, and the sound is working. But the screen is black.

[ebr 15676]

16 hours ago, thymon said:

Hi I sended log from FireTv HD on 7 Jully at 14h05 (UTC+2).

Hi.  The 7th or the 9th?  What user was logged in and what item did you play?

Thanks.

[thymon 11]

@ebr user = Pierrot13

[ebr 15676]

Can you please confirm the date and time you sent the log and what you tried to play?

Thanks.

[thymon 11]

Yes 07/07/2021

Harry Potter I think…

and others but I do not remember…

[ebr 15676]

Okay, I cannot find a log near that date and time.  I found one on July 8th at that time but the user was "Jean-Pierre" and there was no playback in the log as it was sent from the home screen instead of from the playback OSD menu.

[thymon 11]

ok @ebr It was me on July 8th. I maked a mistake.

I will try to sent this from the OSD menu the next time.

Edited July 17, 2021 by thymon

[Luke 40128]

9 hours ago, thymon said:

ok @ebr It was me on July 8th. I maked a mistake.

I will try to sent this from the OSD menu the next time.

Great, thanks !

[thymon 11]

Hello 

new send today at 3h30pm (utc+2). from «Patrick F» user.

 

[ebr 15676]

Hi. Thanks for the new log.  The problem is that the device doesn't support HEVC so we are trying to decode it on device with ffmpeg but the hardware just cannot handle it.  The latest beta of the app will not try to do this and transcode on the server instead.

You can get that here:

 

[thymon 11]

Hello @ebr

HEVC really ? Because if I watch a HEVC 1080p movies. There is not a problem.

it is HEVC 4K only

[ebr 15676]

Hi.  It may be that particular profile of HEVC.

[Luke 40128]

Are you still running into this?

[thymon 11]

Hello,

tested on update 2.0.33a -> same issue.

As if amazon was doing it on purpose to buy the 4k version.

[ebr 15676]

2 hours ago, thymon said:

tested on update 2.0.33a -> same issue.

Hi.  Can you please send another app log with this version?

Thanks.