Luke 28698 Posted May 29 Share Posted May 29 OK we'll see what @ebr thinks. Thanks. Link to comment Share on other sites More sharing options...
ebr 12455 Posted May 31 Share Posted May 31 Hi. Have you tried re-muxing or re-encoding this item? Also, if you can send a new log with the latest beta we can see if anything is different. Thanks. Link to comment Share on other sites More sharing options...
Luke 28698 Posted June 4 Share Posted June 4 @thymon ? Link to comment Share on other sites More sharing options...
thymon 5 Posted June 4 Author Share Posted June 4 (edited) Hello @Luke @ebr Thanks to follow my issue. So I will not try to re-muxing this item. Because this concerns all HEVC 4K (HEVC 1080p works). As soon as possible, I send the error report from the FireTV. Edited June 4 by thymon Link to comment Share on other sites More sharing options...
Luke 28698 Posted June 4 Share Posted June 4 2 hours ago, thymon said: Hello @Luke @ebr Thanks to follow my issue. So I will not try to re-muxing this item. Because this concerns all HEVC 4K (HEVC 1080p works). As soon as I can, I send the error report from the FireTV. Great, thanks. Link to comment Share on other sites More sharing options...
thymon 5 Posted June 7 Author Share Posted June 7 @Luke Hello, Log sended from few minutes from FireTV Link to comment Share on other sites More sharing options...
ebr 12455 Posted June 7 Share Posted June 7 3 hours ago, thymon said: @Luke Hello, Log sended from few minutes from FireTV Hi. Unfortunately, I did not get any of the playback information in that log. Please try sending it right from the playback screen (under the cog menu). Thanks. Link to comment Share on other sites More sharing options...
thymon 5 Posted June 7 Author Share Posted June 7 27 minutes ago, ebr said: Hi. Unfortunately, I did not get any of the playback information in that log. Please try sending it right from the playback screen (under the cog menu). Thanks. This is exactly how the logs were sent. Link to comment Share on other sites More sharing options...
ebr 12455 Posted June 7 Share Posted June 7 2 minutes ago, thymon said: This is exactly how the logs were sent. The log I saw was sent from the user menu on the home screen after playback had already stopped. Can you please try again from the cog menu during playback? Link to comment Share on other sites More sharing options...
thymon 5 Posted June 7 Author Share Posted June 7 35 minutes ago, ebr said: The log I saw was sent from the user menu on the home screen after playback had already stopped. Can you please try again from the cog menu during playback? Ahhh damn. Ok !! Link to comment Share on other sites More sharing options...
thymon 5 Posted July 9 Author Share Posted July 9 @ebr Hi I sended log from FireTv HD on 7 Jully at 14h05 (UTC+2). It has an improvement since the last update. Now there are no more error messages, and the sound is working. But the screen is black. Link to comment Share on other sites More sharing options...
ebr 12455 Posted July 10 Share Posted July 10 16 hours ago, thymon said: Hi I sended log from FireTv HD on 7 Jully at 14h05 (UTC+2). Hi. The 7th or the 9th? What user was logged in and what item did you play? Thanks. Link to comment Share on other sites More sharing options...
thymon 5 Posted July 12 Author Share Posted July 12 @ebr user = Pierrot13 Link to comment Share on other sites More sharing options...
ebr 12455 Posted July 12 Share Posted July 12 Can you please confirm the date and time you sent the log and what you tried to play? Thanks. Link to comment Share on other sites More sharing options...
thymon 5 Posted July 12 Author Share Posted July 12 Yes 07/07/2021 Harry Potter I think… and others but I do not remember… Link to comment Share on other sites More sharing options...
ebr 12455 Posted July 15 Share Posted July 15 Okay, I cannot find a log near that date and time. I found one on July 8th at that time but the user was "Jean-Pierre" and there was no playback in the log as it was sent from the home screen instead of from the playback OSD menu. Link to comment Share on other sites More sharing options...
thymon 5 Posted July 17 Author Share Posted July 17 (edited) ok @ebr It was me on July 8th. I maked a mistake. I will try to sent this from the OSD menu the next time. Edited July 17 by thymon Link to comment Share on other sites More sharing options...
Luke 28698 Posted July 18 Share Posted July 18 9 hours ago, thymon said: ok @ebr It was me on July 8th. I maked a mistake. I will try to sent this from the OSD menu the next time. Great, thanks ! Link to comment Share on other sites More sharing options...
thymon 5 Posted July 22 Author Share Posted July 22 Hello new send today at 3h30pm (utc+2). from «Patrick F» user. Link to comment Share on other sites More sharing options...
ebr 12455 Posted July 25 Share Posted July 25 Hi. Thanks for the new log. The problem is that the device doesn't support HEVC so we are trying to decode it on device with ffmpeg but the hardware just cannot handle it. The latest beta of the app will not try to do this and transcode on the server instead. You can get that here: 1 Link to comment Share on other sites More sharing options...
thymon 5 Posted July 30 Author Share Posted July 30 Hello @ebr HEVC really ? Because if I watch a HEVC 1080p movies. There is not a problem. it is HEVC 4K only Link to comment Share on other sites More sharing options...
ebr 12455 Posted July 31 Share Posted July 31 Hi. It may be that particular profile of HEVC. Link to comment Share on other sites More sharing options...
Luke 28698 Posted August 9 Share Posted August 9 Are you still running into this? Link to comment Share on other sites More sharing options...
thymon 5 Posted August 10 Author Share Posted August 10 Hello, tested on update 2.0.33a -> same issue. As if amazon was doing it on purpose to buy the 4k version. Link to comment Share on other sites More sharing options...
ebr 12455 Posted August 10 Share Posted August 10 2 hours ago, thymon said: tested on update 2.0.33a -> same issue. Hi. Can you please send another app log with this version? Thanks. Link to comment Share on other sites More sharing options...
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