ASS subtitles refuse to work in the Samsung app

[Guest deleteduser0341]

Whenever I attempt to play a file with .ASS subtiltes on my Samsung TV, the subtitles either don't show at all or appear but out of sync. This has been an issue for as long as I can remember, but in the past .ASS has been rare for me, so I never bothered to report it. Now however it has become quite irritating as I'm consuming more media using this subtitle format.

The file and subtitle run fine in other apps such as Emby Theater. VLC will load them fine too, so there's nothing wrong with the file. According to the TV app the file is (as it should) being direct played, so I don't think it's a transcoding issue. If someone could help me solve this I would be immensely thankful. I'll provide the details of a singular file below, however, it does appear with all files which have .ASS subtitles that I have tried.

Tizen OS version: 1242

Samsung TV model: UE55KS8005

Emby client version: 1.0.86

Emby server version: 4.5.3.0

I could not find a log matching the timeframe where I tested this.

 

 

Edited December 25, 2020 by deleteduser0341

[FrostByte 5052]

Does it work any better when the subs are external?  I've run several movies with external ASS with no problems, so wondering if that may be the issue

[Guest deleteduser0341]

I'm not sure, I don't have external subtitles at hand.

[SamES 891]

There have been some changes to ass handling in recent versions. Looking at the version number you’re using, I expect you are using the version from the App Store. The new version with these changes is being processed by Samsung, which shouldn’t take too long, but at this time of year who scan be sure.

Alternatively, you can load the Beta version from USB but it needs to be regularly updated manually, so if you can wait a week or two to try the new store version that is probably worthwhile. I think it will resolve your issues. 

[Guest deleteduser0341]

Installed the version found here and subtitles still do not show.

[SamES 891]

Can you PM a link to so that I can download and test this file? Dropbox, OneDrive, GoogleDrive...Thanks

[Happy2Play 8296]

19 minutes ago, SamES said:

Can you PM a link to so that I can download and test this file? Dropbox, OneDrive, GoogleDrive...Thanks

Link is already provided in previous post.

Samsung Tizen SmartTV (2015 - Present) Beta app Install from USB - Samsung Smart TV - Emby Community

[SamES 891]

Sorry, link to media file for testing

[FrostByte 5052]

LOL

[Midaz 2]

Same happening to me .. video files with ass subtitles are not showing it !! 

 Example i have anime Radiant with some ass subtitles on each episode but it doesnt work on samsung tv -. (Problem using on emby -samsung tv ). 

when i used it on emby (android ). It work fine and subtitles appear 

link for a file if you want to test it 

https://drive.google.com/file/d/1bCkCihGByOV6nghlj1Zn6NQmCm8_HZzF/view?usp=sharing

I hope you find a good solution and can help us 

 

 

[SamES 891]

@Midazwhat model is you tv?

[Midaz 2]

5 hours ago, SamES said:

@Midazwhat model is you tv?

Samsung 75TU8000

Emby client version: 1.0.86

Emby server version: 4.5.4.0

 

[SamES 891]

 

On 26/12/2020 at 09:07, SamES said:

Can you PM a link to so that I can download and test this file? Dropbox, OneDrive, GoogleDrive...Thanks

This is playing fine for me.

@MeltNvy, @Midaz something you can both check.  Please try again playback with subs, then check the server log file at the time of playback and check for lines similar to these (Search for  Info SubtitleEncoder: ProcessRun). You shouldn't need debug logging on for this,

Quote

2020-12-27 22:10:51.678 Info SubtitleEncoder: ProcessRun 'ffmpeg-subtitle_extract' Execute: C:\Users\Home\AppData\Roaming\Emby-Server\system\ffmpeg.exe -i file:"\\10.55.1.2\Media\Demos\Test Files\ASS NoSubs\unnamed-file.mkv" -map 0:2 -an -vn -c:s copy "C:\Users\Home\AppData\Roaming\Emby-Server\cache\subtitles\9\923c5131a3ca163a4b87a76b28d4ba81_637445339890000000_2_0_0_False.ass".
2020-12-27 22:10:53.391 Info SubtitleEncoder: ProcessRun 'ffmpeg-subtitle_extract' Process exited with code 0
2020-12-27 22:10:53.392 Info SubtitleEncoder: ffmpeg subtitle extraction completed for file:"\\10.55.1.2\Media\Demos\Test Files\ASS NoSubs\unnamed-file.mkv" to C:\Users\Home\AppData\Roaming\Emby-Server\cache\subtitles\9\923c5131a3ca163a4b87a76b28d4ba81_637445339890000000_2_0_0_False.ass

Take note of the server path for the extracted sub file (highlighted above), and please check for this file on the server in this location.

        C:\Users\Home\AppData\Roaming\Emby-Server\cache\subtitles\9\923c5131a3ca163a4b87a76b28d4ba81_637445339890000000_2_0_0_False.ass

Open the file in a text editor, and confirm whether it contains lots of Events data (as per below) or only the Script Info and Styles sections.  I've seen one instance lately (and a few reports in the forum) of files missing the Events data, or empty files.

[Script Info]
; Script generated by Aegisub 2.1.8
; http://www.aegisub.org/
PlayResX: 640
PlayResY: 480
ScriptType: v4.00+
Video Aspect Ratio: 0
Video Zoom: 6
Video Position: 0

[V4+ Styles]
Format: Name, Fontname, Fontsize, PrimaryColour, SecondaryColour, OutlineColour, BackColour, Bold, Italic, Underline, StrikeOut, ScaleX, ScaleY, Spacing, Angle, BorderStyle, Outline, Shadow, Alignment, MarginL, MarginR, MarginV, Encoding
Style: Main01,Arial,26,&H00FFFFFF,&H0000FFFF,&H00000000,&H7F404040,-1,0,0,0,100,100,0,0,1,2,1,2,80,80,30,0
Style: Main02,Arial,26,&H00FFFFFF,&H0000FFFF,&H00000000,&H7F404040,-1,0,0,0,100,100,0,0,1,2,1,2,25,25,30,0
Style: On Screen red,Arial,26,&H00E9FFED,&H000000FF,&H00321F99,&H00000000,-1,0,0,0,100,100,0,0,1,2,1,8,1,1,15,0
Style: Main03,Arial,26,&H00FFFFFF,&H0000FFFF,&H00000000,&H7F404040,-1,0,0,0,100,100,0,0,1,2,1,2,0,0,30,0
Style: On Screen,Arial,24,&H0072F9FB,&H000000FF,&H00000000,&H00000000,-1,0,0,0,100,100,0,0,1,2,1,8,30,30,15,0

[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:30.58,0:00:33.45,Main03,Shoyo,0000,0000,0000,,I came after hearing about\Na corpse-eating demon...
Dialogue: 0,0:00:34.32,0:00:35.38,Main03,Shoyo,0000,0000,0000,,Would that be you?
Dialogue: 0,0:00:37.30,0:00:40.95,Main03,Shoyo,0000,0000,0000,,A rather cute demon.
Dialogue: 0,0:00:47.89,0:00:50.43,Main03,Shoyo,0000,0000,0000,,Did you also take that from a corpse?
Dialogue: 0,0:00:52.77,0:00:58.31,Main03,Shoyo,0000,0000,0000,,A single child stripping corpses\Nto protect himself, is it?
Dialogue: 0,0:00:59.91,0:01:01.52,Main03,Shoyo,0000,0000,0000,,That's very impressive.
Dialogue: 0,0:01:02.30,0:01:06.19,Main03,Shoyo,0000,0000,0000,,However, you no longer need that sword.
Dialogue: 0,0:01:09.99,0:01:14.95,Main03,Shoyo,0000,0000,0000,,A sword that's only swung in self-defense,\Nwhile fearing others,
Dialogue: 0,0:01:16.11,0:01:17.49,Main03,Shoyo,0000,0000,0000,,should be thrown away.
Dialogue: 0,0:01:25.70,0:01:28.42,Main03,Shoyo,0000,0000,0000,,I shall give you my sword.
Dialogue: 0,0:01:31.13,0:01:33.89,Main03,Shoyo,0000,0000,0000,,If you wish to learn how\Nto properly use it...
Dialogue: 0,0:01:33.89,0:01:35.11,Main03,Shoyo,0000,0000,0000,,Then come with me.
Dialogue: 0,0:03:27.01,0:03:27.92,Main03,Gintoki,0000,0000,0000,,Hey...
Dialogue: 0,0:03:29.19,0:03:30.68,Main03,Gintoki,0000,0000,0000,,Get your hands off her.
Dialogue: 0,0:03:31.39,0:03:32.87,Main03,Gintoki,0000,0000,0000,,Get your stinkin' hands off this woman.
Dialogue: 0,0:03:33.69,0:03:35.12,Main03,Jiraia,0000,0000,0000,,Y-You're...?!
Dialogue: 0,0:03:49.44,0:03:50.28,Main03,Tsukuyo,0000,0000,0000,,Gintoki...

 

[FrostByte 5052]

I'm unable to play the test file provided by Midaz with internal ASS subs either.  I get a "No compatible streams are available" error.  However, if I extract the ASS subtitle and play as external it works fine

server log with errors

https://pastebin.com/qbevHcx9

Edited December 27, 2020 by FrostByte

[Midaz 2]

32 minutes ago, FrostByte said:

I'm unable to play the test file provided by Midaz with internal ASS subs either.  I get a "No compatible streams are available" error.  However, if I extract the ASS subtitle and play as external it works fine

server log with errors

https://pastebin.com/qbevHcx9

Thats it . And how i told before. It happened with tv's apps.  Due if you try with android version it run well (no issues on android app) 

[FrostByte 5052]

16 minutes ago, Midaz said:

Thats it . And how i told before. It happened with tv's apps.  Due if you try with android version it run well (no issues on android app) 

Yes, the ATV app will extract and play the internal ASS subtitles correctly.

Since the Samsung app will play the ASS subtitles if extracted manually I would say the subs are good.  It's just the automatic extraction of internal ASS subtitles which isn't happening correctly using the Samsung app

Edited December 27, 2020 by FrostByte

[Midaz 2]

43 minutes ago, FrostByte said:

Yes, the ATV app will extract and play the internal ASS subtitles correctly.

Since the Samsung app will play the ASS subtitles if extracted manually I would say the subs are good.  It's just the automatic extraction of internal ASS subtitles which isn't happening correctly using the Samsung app

Could be it fixed in a new update or something like that ? 

[Happy2Play 8296]

I assume everyone has "Allow subtitle extraction on the fly" enable on Dashboard-Transcoding

Allow subtitle extraction on the fly
Embedded subtitles can be extracted from videos and delivered to Emby apps in plain text in order to help prevent video transcoding. On some systems this can take a long time and cause video playback to stall during the extraction process. Disable this to have embedded subtitles burned in with video transcoding when they are not natively supported by the client device.

 

[FrostByte 5052]

LOL, no.  I turned that off because was told it took less resources (though slight) during playback to extract them myself beforehand.  @Midaz your file plays fine on my TV now using internal ASS subs with that option set.

[Midaz 2]

4 minutes ago, FrostByte said:

LOL, no.  I turned that off because was told it took less resources (though slight) during playback to extract them myself beforehand.  @Midaz your file plays fine on my TV now using internal ASS subs with that option set.

I have it .  On ....  And assume for these reason it work on android tv ..or smartphones ...  But it doesn't work on samsung tv. 

See attached picture of setup 

[FrostByte 5052]

ATV must not use that setting as your file works for me without it set on my Shield

Have you checked your logs to to see if you're getting the errors SamES mentioned above?

Edited December 27, 2020 by FrostByte

[Midaz 2]

1 hour ago, FrostByte said:

 

Guys i was performing a test ( searching log during playback and surprise after a 1  (more less ). Subtitle appear. 

Then i could see that internal ass is working just take a time to appear after select it ( it doesn't appear at the moment you select it as other subtitles .  

 

[Luke 37112]

6 hours ago, FrostByte said:

I'm unable to play the test file provided by Midaz with internal ASS subs either.  I get a "No compatible streams are available" error.  However, if I extract the ASS subtitle and play as external it works fine

server log with errors

https://pastebin.com/qbevHcx9

Because you restricted transcoding permissions from the user.

[FrostByte 5052]

3 hours ago, Luke said:

Because you restricted transcoding permissions from the user.

I didn't want it to transcode, but Direct Play.  However, I didn't have extract subtitles on either 

[Guest deleteduser0341]

@SamESI did a quick ctrl-f to find SubtitleEncoder in the log after playing the file I sent to you, but found no matches. @Happy2PlayI do have subtitle extraction on the fly enabled in the server settings. 

 

embyserver.txt

Edited December 28, 2020 by deleteduser0341
attached log