jdroberto 0 Posted December 8, 2020 Share Posted December 8, 2020 Hi all, new to Emby, just got it installed and running, added a library - it looks and feels great. If I can get it working properly with remote access, etc I'm definitely going to spring for a lifetime premiere subscription. When I try to access the server remotely (Windows 10, Firefox) I log into Emby Connect and I see the server, but when I click on connect I get what I think is a common error for new people: Also, it's a little weird it says "Sign in with Emby Connect" on the screen since I am already signed in. I am running Emby on port 9096 (rather than 8096). I've updated that in the dashboard and it appears to be working: I've also run a port checker app and confirmed that the port is there and the service is listening on that port: Any thoughts on how I can get this working? After this I'll be on to SSL securing the server. Link to comment Share on other sites More sharing options...
Abobader 2948 Posted December 8, 2020 Share Posted December 8, 2020 Hello jdroberto, Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: How to Report a Problem Thank you. Emby Team Link to comment Share on other sites More sharing options...
Happy2Play 8319 Posted December 8, 2020 Share Posted December 8, 2020 Possibly this. New Emby connect Process? - General/Windows - Emby Community Link to comment Share on other sites More sharing options...
Luke 37133 Posted December 8, 2020 Share Posted December 8, 2020 1 minute ago, Happy2Play said: Possibly this. New Emby connect Process? - General/Windows - Emby Community No that's not it. Link to comment Share on other sites More sharing options...
Luke 37133 Posted December 8, 2020 Share Posted December 8, 2020 Are you using the online web app at https://app.emby.media ? Try it using http://app.emby.media You can only use the https version if you've setup https on your Emby Server. Link to comment Share on other sites More sharing options...
jdroberto 0 Posted December 8, 2020 Author Share Posted December 8, 2020 Thanks for the quick reply. I am using the regular http://app.emby.media and can't seem to reach it. On the server computer Emby is up and running just fine: Any logs (windows, emby, etc) I could check/post? Happy to do the leg work, just don't know where to look. Link to comment Share on other sites More sharing options...
Luke 37133 Posted December 8, 2020 Share Posted December 8, 2020 I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
jdroberto 0 Posted December 8, 2020 Author Share Posted December 8, 2020 Interesting update, I tried from my laptop and got the same error. Then I tried from my iPad (safari, not the emby app) and it worked. I'll try the above listed steps. Link to comment Share on other sites More sharing options...
Solution jdroberto 0 Posted December 8, 2020 Author Solution Share Posted December 8, 2020 Closing this topic as I have figure it out - it seems to have been a loopback issue. I can connect remotely but NOT from the same network the server itself is on. Makes me wonder if I install the app for Roku, will I be able to access my own server? Link to comment Share on other sites More sharing options...
Luke 37133 Posted December 8, 2020 Share Posted December 8, 2020 Thanks for the feedback . You can connect on your local network, but you'll just have to just the lan address. You should be fine doing that with the Roku app. Link to comment Share on other sites More sharing options...
jdroberto 0 Posted December 8, 2020 Author Share Posted December 8, 2020 One other piece of setup info - maybe worth it's own thread but I don't want to clutter your forums. Setting up SSL with Caddy reverse proxy is 1000000x easier than the instructions on your setup documentation. Have you considered also doing a step-by-step guide for that process? I'm a complete idiot about this kind of stuff and I was able to do it so I am thinking others will find it pretty simple as well. Link to comment Share on other sites More sharing options...
ebr 14939 Posted December 8, 2020 Share Posted December 8, 2020 43 minutes ago, jdroberto said: One other piece of setup info - maybe worth it's own thread but I don't want to clutter your forums. Setting up SSL with Caddy reverse proxy is 1000000x easier than the instructions on your setup documentation. Have you considered also doing a step-by-step guide for that process? I'm a complete idiot about this kind of stuff and I was able to do it so I am thinking others will find it pretty simple as well. That would be great. Adding to the current thread would probably be the best approach here. Thanks! Link to comment Share on other sites More sharing options...
pwhodges 1534 Posted December 8, 2020 Share Posted December 8, 2020 (edited) That provides the basics. Paul Edited December 8, 2020 by pwhodges Link to comment Share on other sites More sharing options...
Luke 37133 Posted December 10, 2020 Share Posted December 10, 2020 Has this answered your questions? Link to comment Share on other sites More sharing options...
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