New user / New Server - Emby Connect lists my server but I cannot connect to it.

[jdroberto 0]

Hi all, new to Emby, just got it installed and running, added a library - it looks and feels great. If I can get it working properly with remote access, etc I'm definitely going to spring for a lifetime premiere subscription.
When I try to access the server remotely (Windows 10, Firefox) I log into Emby Connect and I see the server, but when I click on connect I get what I think is a common error for new people:

 

Also, it's a little weird it says "Sign in with Emby Connect" on the screen since I am already signed in.

I am running Emby on port 9096 (rather than 8096).  I've updated that in the dashboard and it appears to be working:

I've also run a port checker app and confirmed that the port is there and the service is listening on that port:

 

Any thoughts on how I can get this working?  After this I'll be on to SSL securing the server.

[Abobader 2945]

Hello jdroberto,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

How to Report a Problem

Thank you.

Emby Team

[Happy2Play 8282]

Possibly this.

New Emby connect Process? - General/Windows - Emby Community

[Luke 37066]

1 minute ago, Happy2Play said:

Possibly this.

New Emby connect Process? - General/Windows - Emby Community

No that's not it.

[Luke 37066]

Are you using the online web app at https://app.emby.media ?

Try it using http://app.emby.media

You can only use the https version if you've setup https on your Emby Server.

[jdroberto 0]

Thanks for the quick reply. I am using the regular http://app.emby.media and can't seem to reach it.

On the server computer Emby is up and running just fine:

Any logs (windows, emby, etc) I could check/post? Happy to do the leg work, just don't know where to look.

 

[Luke 37066]

I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[jdroberto 0]

Interesting update, I tried from my laptop and got the same error.  Then I tried from my iPad (safari, not the emby app) and it worked.  I'll try the above listed steps.

[jdroberto 0]

Closing this topic as I have figure it out - it seems to have been a loopback issue. I can connect remotely but NOT from the same network the server itself is on.  Makes me wonder if I install the app for Roku, will I be able to access my own server?

[Luke 37066]

Thanks for the feedback . You can connect on your local network, but you'll just have to just the lan address. You should be fine doing that with the Roku app.

[jdroberto 0]

One other piece of setup info - maybe worth it's own thread but I don't want to clutter your forums. Setting up SSL with Caddy reverse proxy is 1000000x easier than the instructions on your setup documentation.  Have you considered also doing a step-by-step guide for that process?  I'm a complete idiot about this kind of stuff and I was able to do it so I am thinking others will find it pretty simple as well.

[ebr 14913]

43 minutes ago, jdroberto said:

One other piece of setup info - maybe worth it's own thread but I don't want to clutter your forums. Setting up SSL with Caddy reverse proxy is 1000000x easier than the instructions on your setup documentation.  Have you considered also doing a step-by-step guide for that process?  I'm a complete idiot about this kind of stuff and I was able to do it so I am thinking others will find it pretty simple as well.

That would be great.  Adding to the current thread would probably be the best approach here.  Thanks!

[pwhodges 1530]

That provides the basics.

Paul

Edited December 8, 2020 by pwhodges

[Luke 37066]

Has this answered your questions?