Can't login

[justinrh]

I installed the WMC plugin.  When it launches it shows my user name, I select my user, then it asks for the PIN.  I type in the PIN and it says 'access denied, incorrect password'.  What is wrong?  Is there a log file that might give a clue?

I use the same PIN to access the Emby web interface.

[Luke]

Hi, where does it say this?

[ebr]

Hi.  Exactly what PIN are you entering?  In Emby for WMC the "PIN" means the local password for the user you are trying to log in with.  Not an Emby Connect PIN for instance...

[justinrh]

I'm using the PIN I set for the user account in Emby.  That is the only PIN I have.   I don't even know what "the local password for the user you are trying to log in with" means.  I selected the Emby user in the WMC window; there is no local password for an Emby user.

[ebr]

2 hours ago, justinrh said:

I'm using the PIN I set for the user account in Emby

Exactly where did you set this?

Can you please post the server log from when you try to log in?

[justinrh]

@ebr is there another place than manage\{user}\Password?

 

2020-11-24 19:27:04.499 Info HttpServer: HTTP GET http://192.168.2.151:8096/emby/System/Info/Public?format=Json. UserAgent:
2020-11-24 19:27:04.535 Info HttpServer: HTTP Response 200 to 192.168.2.165. Time: 37ms. http://192.168.2.151:8096/emby/System/Info/Public?format=Json. ConnectionId: 0HM4GS2B9S9NE
2020-11-24 19:27:04.570 Info HttpServer: HTTP GET http://192.168.2.151:8096/emby/Users/Public?isDisabled=False&format=Json. UserAgent:
2020-11-24 19:27:04.571 Info HttpServer: HTTP Response 200 to 192.168.2.165. Time: 1ms. http://192.168.2.151:8096/emby/Users/Public?isDisabled=False&format=Json. ConnectionId: 0HM4GS2B9S9NE
2020-11-24 19:27:10.758 Info HttpServer: HTTP POST http://192.168.2.151:8096/emby/Users/84744d33-2e03-4d1c-853f-dbc1c422c39f/Authenticate?format=Json. Content-Type=application/x-www-form-urlencoded, Authorization=MediaBrowser UserId="84744d33-2e03-4d1c-853f-dbc1c422c39f", Client="MB-Classic", Version="3.0.307.0", DeviceId="2a81c2641ade467ab58f14edc8b9dece", Device="HP4415S/jose", Expect=100-continue, Host=192.168.2.151:8096, Content-Length=49
2020-11-24 19:27:10.774 Error UserManager: Error authenticating with provider Default
    *** Error Report ***
    Version: 4.5.2.0
    Command line: C:\Users\admin\AppData\Roaming\Emby-Server\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.19041
    Framework: .NET Core 3.1.8
    OS/Process: x64/x64
    Runtime: C:/Users/admin/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: C:\Users\admin\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\admin\AppData\Roaming\Emby-Server\system
    System.Exception: System.Exception: Invalid username or password
       at Emby.Server.Implementations.Library.DefaultAuthenticationProvider.Authenticate(String username, String password, User resolvedUser)
       at Emby.Server.Implementations.Library.UserManager.AuthenticateWithProvider(IAuthenticationProvider provider, String username, String password, User resolvedUser, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: System.Threading.Tasks.Task`1[MediaBrowser.Controller.Authentication.ProviderAuthenticationResult] Authenticate(System.String, System.String, MediaBrowser.Controller.Entities.User)
    
2020-11-24 19:27:10.776 Info HttpClient: POST https://connect.emby.media/service/user/authenticate
2020-11-24 19:27:11.040 Info UserManager: Authentication request for theadmin has been denied.
2020-11-24 19:27:11.042 Warn HttpServer: AUTH-ERROR: 192.168.2.165 - Invalid username or password entered.
2020-11-24 19:27:11.042 Error HttpServer: Invalid username or password entered.
2020-11-24 19:27:11.042 Info HttpServer: HTTP Response 401 to 192.168.2.165. Time: 284ms. http://192.168.2.151:8096/emby/Users/84744d33-2e03-4d1c-853f-dbc1c422c39f/Authenticate?format=Json. ConnectionId: 0HM4GS2B9S9NE

 

[ebr]

Hi.  Be sure you have installed the beta version of EMC.

[justinrh]

The Beta build allowed me to sign in. (Might want to scrap the stable build!)

Why do I get this when I play media?  What does it mean?  The media plays, so access errors don't make sense.

[Luke]

You can make that go away by setting up optional network paths on the server:

https://support.emby.media/support/solutions/articles/44001159320-optional-network-paths

[ebr]

The items are probably playing at reduced quality and things like seeking may or may not work.  Definitely look into what Luke pointed to above.

[justinrh]

That did it.  Thanks much.  That is a confusing msg, though.

[Luke]

Yea we wrote that message probably five years ago, so yes it could be friendlier at this point. Thanks for the feedback.