RobsterUK 17 Posted October 15 Share Posted October 15 This is anissue which seems specific to the LG app. Trying to play an mkv encoded with x265 with vorbis 5.1 audio and .ass subtitles. The file doesn't play. The player opens but stays at zero on the timeline - black screen & no audio. The file plays OK on other devices. I've attached the server log. @ 13:50 I tried to play the episode Raised By Wolves, Episode 4 Nature's Course. @around 14:00 tried to play the file which i had remuxed and removed the subtitles. Same thing. @ around 14:58 played the file which I had used ffmpeg to convert the audio to ac3. Still contained the .ass subtitles. It played OK. So it seem the vorbis audio is the issue. There is no transcode log available just the server log. I can easily convert the audio to ac3 or download other files, but thought I would bring it to your attention. embyserver15.10.20.txt Link to post Share on other sites
Luke 25409 Posted October 16 Share Posted October 16 Hi there, can you provide a sample video for testing? Thanks. Link to post Share on other sites
SamES 396 Posted October 16 Share Posted October 16 @Luke, based on this previous post, vorbis should be disabled for >2 channel audio. It's probably quicker for you to add this. Link to post Share on other sites
RobsterUK 17 Posted October 16 Author Share Posted October 16 10 hours ago, Luke said: Hi there, can you provide a sample video for testing? Thanks. Hi Luke, Here is a link to the file in question. link Link to post Share on other sites
Luke 25409 Posted October 16 Share Posted October 16 Ok great. @SamES will try this out. Thanks. Link to post Share on other sites
SamES 396 Posted October 18 Share Posted October 18 @RobsterUK, can you please confirm your TV model? Can you please check the webOS TV Version in the TV Menu (General->About This TV->TV Information). Your sample works fine on my TV (2017 model) but I have another user with a 2018 model with the same issue, who has also provided a sample which works fine for me. (referenced in my post above a few days ago) I suspect that LG may have dropped multi-channel support for vorbis from 2018. Link to post Share on other sites
RobsterUK 17 Posted October 18 Author Share Posted October 18 (edited) Hey @SamES Here's the info you asked for. It's a 2019 model 49SM9000PLA. Emby app version is 1.0.24 Edited October 18 by RobsterUK 1 Link to post Share on other sites
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