RobsterUK 22 Posted October 15, 2020 Share Posted October 15, 2020 This is anissue which seems specific to the LG app. Trying to play an mkv encoded with x265 with vorbis 5.1 audio and .ass subtitles. The file doesn't play. The player opens but stays at zero on the timeline - black screen & no audio. The file plays OK on other devices. I've attached the server log. @ 13:50 I tried to play the episode Raised By Wolves, Episode 4 Nature's Course. @around 14:00 tried to play the file which i had remuxed and removed the subtitles. Same thing. @ around 14:58 played the file which I had used ffmpeg to convert the audio to ac3. Still contained the .ass subtitles. It played OK. So it seem the vorbis audio is the issue. There is no transcode log available just the server log. I can easily convert the audio to ac3 or download other files, but thought I would bring it to your attention. embyserver15.10.20.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 16, 2020 Share Posted October 16, 2020 Hi there, can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
SamES 889 Posted October 16, 2020 Share Posted October 16, 2020 @Luke, based on this previous post, vorbis should be disabled for >2 channel audio. It's probably quicker for you to add this. Link to comment Share on other sites More sharing options...
RobsterUK 22 Posted October 16, 2020 Author Share Posted October 16, 2020 10 hours ago, Luke said: Hi there, can you provide a sample video for testing? Thanks. Hi Luke, Here is a link to the file in question. link Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 16, 2020 Share Posted October 16, 2020 Ok great. @SamES will try this out. Thanks. Link to comment Share on other sites More sharing options...
SamES 889 Posted October 17, 2020 Share Posted October 17, 2020 Sure will. Link to comment Share on other sites More sharing options...
SamES 889 Posted October 18, 2020 Share Posted October 18, 2020 @RobsterUK, can you please confirm your TV model? Can you please check the webOS TV Version in the TV Menu (General->About This TV->TV Information). Your sample works fine on my TV (2017 model) but I have another user with a 2018 model with the same issue, who has also provided a sample which works fine for me. (referenced in my post above a few days ago) I suspect that LG may have dropped multi-channel support for vorbis from 2018. Link to comment Share on other sites More sharing options...
RobsterUK 22 Posted October 18, 2020 Author Share Posted October 18, 2020 (edited) Hey @SamES Here's the info you asked for. It's a 2019 model 49SM9000PLA. Emby app version is 1.0.24 Edited October 18, 2020 by RobsterUK 1 Link to comment Share on other sites More sharing options...
SamES 889 Posted March 9, 2021 Share Posted March 9, 2021 This should be fixed in the next release Link to comment Share on other sites More sharing options...
RobsterUK 22 Posted March 9, 2021 Author Share Posted March 9, 2021 Great news @SamES Thanks for posting. Any idea of a release date? Ill be sure to test and post back. Link to comment Share on other sites More sharing options...
SamES 889 Posted March 10, 2021 Share Posted March 10, 2021 17 hours ago, RobsterUK said: Any idea of a release date? Ill be sure to test and post back That's the million dollar question. Sorry, no idea on that one! Link to comment Share on other sites More sharing options...
Luke 36999 Posted March 10, 2021 Share Posted March 10, 2021 We are working on getting a new app update out. Thanks. Link to comment Share on other sites More sharing options...
RobsterUK 22 Posted March 10, 2021 Author Share Posted March 10, 2021 (edited) Thanks for the update. Thought it may have been scheduled if a new build was available. But understand it as to go through the motions with the relevant app store. Keep up the great work! Edited March 10, 2021 by RobsterUK typo Link to comment Share on other sites More sharing options...
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