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Plugins catalog does not load


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Hi

I installed a fresh emby server on ubuntu 20.04,  pointed it to a media drive which was scanned and displayed properly.

When trying to access the plugins catalog it hangs forever, and this is what the log has to say about it

2020-10-02 12:03:06.925 Info HttpClient: GET https://www.mb3admin.com/admin/service/EmbyPackages.json
2020-10-02 12:03:26.931 Error HttpClient: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
2020-10-02 12:03:26.944 Error HttpServer: Error processing request
    *** Error Report ***
    Version: 4.5.1.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 5.4.0-48-generic (buildd@lcy01-amd64-010) (gcc version 9.3.0 (Ubuntu 9.3.0-10ubuntu2)) #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020
    Framework: .NET Core 3.1.7
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
     ---> System.Threading.Tasks.TaskCanceledException: The operation was canceled.
       at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
       at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.DiagnosticsHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       --- End of inner exception stack trace ---
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.Updates.InstallationManager.GetAvailablePackagesWithoutRegistrationInfo(Boolean enableCache, CancellationToken cancellationToken)
       at Emby.Server.Implementations.Updates.InstallationManager.GetAvailablePackages(CancellationToken cancellationToken, Boolean withRegistration, String packageType, Version applicationVersion)
       at MediaBrowser.Api.PackageService.Get(GetPackages request)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()
    InnerException: System.Threading.Tasks.TaskCanceledException: The operation was canceled.
    Source: System.Private.CoreLib
    TargetSite: Void Throw()
       at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken)
       at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.DiagnosticsHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
       at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

Accessing the catalog url  https://www.mb3admin.com/admin/service/EmbyPackages.json  from a browser works

Looking at the ownership of  /opt/emby-server it was owned by root with no x permissions to anyone else,

so I tried to chown -R this entire tree to emby:emby but this still did not do the trick.

Any insights?

thanks

 

Edited by awq
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Luke

Hi there, can you please attach the complete emby server log? Thanks.

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