Channels missing from provider

[NDInnova 0]

Hello, new user here configuring Emby for the first time.

I've selected my HDHR's, set my list of favorite channels, and then added my cable provider. After refreshing the guide data I am however missing data from a number of channels.

• 090 - Independent Film Channel
• 844 - OWN HD
• 856 - TVLND D
• 879 - FS2 HD
• 888 - BBC HD
• 917 - NBATVD
• 926 - OUTHD
• 949 - DIY HD
• 951 - Investigation D

 

The cable provider is "Grande Communications Digital" with id of USA-TX63900-X

 

[Carlo 4547]

Do these channels show up in the list of channels if you access your HDHR via web browser.

Do any of these show up with DRM listed?

 

[NDInnova 0]

Sorry for not being clear. They show up in the emby ui and are not protected channels. They just have no guide data.

[Carlo 4547]

You may need to manually try to map those channels.  Have you tried that?

Here's an article from our knowledge base on channel mapping

https://support.emby.media/a/solutions/articles/44001848809

If the channels don't show up in the guide data let us know.

[NDInnova 0]

I was able to map the missing HD channels to their SD equivalent.

Only channel 90 - IFC is missing.

@ebr

[NDInnova 0]

Hi.

Are you going to request that grace note indexes channel 90 IFC?

@ebr

[Luke 39656]

Hi, yes we'll pass this along to Gracenote. Thanks for reporting.

[NDInnova 0]

Hi Luke, @ebr

There is still no guide data for channel 90 IFC. Has gracenote given any response at all?

[Carlo 4547]

Hi, Have you tried finding IFC on an alternate provider in your area?  If so you could load that guide and use it to map the channel.

[ebr 15579]

1 hour ago, NDInnova said:

Hi Luke, @ebr

There is still no guide data for channel 90 IFC. Has gracenote given any response at all?

Hi.  I'm afraid they don't give us much feedback on these.  I'm sure it is a constant process of maintenance for them.