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ipad 13.6.1 can't unlock


kc001
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On July 19, I paid 30 yuan for my ipad in the app store to try to unlock the emby function. Unfortunately, it has not been successfully unlocked until now. I tried to play a video on the emby of ipad, but it still prompted the unlock function. When I clicked "Restore Purchase", it asked me which way I would like to pay. After I chose "I have purchased this app", it automatically returned to the inquiry The page .Retry and can't unlock . . Stuck in an endless loop

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Edited by kc001
Fix translation errors
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4 minutes ago, Luke said:

嗨,您是否与购物的同一iTunes用户登录?

Yes, the same account, because I only have one Apple product, ipad. I purchased the unlocking service directly on the ipad

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3 hours ago, Luke said:

好的,如果您再次尝试将其解锁怎么办?

If I select "Unlock" in the first picture, nothing happens and no window pops up, as if it is not a button

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Have you by any chance restricted your iTunes account from the app store? This makes it sound like it's unable to communicate.

Normally if you click unlock again you'd get a popup from the app store saying you've already purchased it.

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11 minutes ago, Luke said:

Have you by any chance restricted your iTunes account from the app store? This makes it sound like it's unable to communicate.

Normally if you click unlock again you'd get a popup from the app store saying you've already purchased it.

Apart from logging in to the apple id and binding to Alipay, I have not set other options. I don't quite understand what you said about "restrict iTunes", but I can unlock other apps that I buy. I don't know if it is the emby program or the emby store page in the app store. . . Could it be that my network to the emby official authorization server is blocked? I use VPN to open this forum.

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On 8/25/2020 at 9:24 AM, Luke said:

Have you by any chance restricted your iTunes account from the app store? This makes it sound like it's unable to communicate.

Normally if you click unlock again you'd get a popup from the app store saying you've already purchased it.

The problem has been solved, and I seem to have found a BUG. The detailed information has been sent to your mailbox on the site. It is strongly recommended that you check it out

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