Users experience a lot of lag

[sooty234 266]

And I don't think this has anything to do with your lagging issue.

[sooty234 266]

I wouldn't be surprised if your ISP is throttling.

[gabriouchka97 0]

1 minute ago, sooty234 said:

I wouldn't be surprised if your ISP is throttling.

No throttling, I download and upload TB of media every month, never any problem for that

Edited August 22, 2020 by gabriouchka97

[sooty234 266]

6 minutes ago, gabriouchka97 said:

No throttling, I download and upload TB of media every month, never any problem for that

That has nothing to do with it. Downloading and up streaming are viewed differently by an ISP. It's an easy test. Just encrypt you server.

Edited August 22, 2020 by sooty234

[sooty234 266]

Or you could force the transcode to a small bandwidth like 1 Mb/s. That should be low enough that shouldn't be affected. And if that works, then try raising the bandwidth until you find a threshold.

[vdatanet 1549]

This smells like a bandwidth problem. 50 Mbps up is not enough for streaming UHD (Bluray rips)

Edited August 22, 2020 by vdatanet

[gabriouchka97 0]

28 minutes ago, vdatanet said:

This smells like a bandwidth problem. 50 Mbps up is not enough for streaming UHD (Bluray rips)

my phone plan is 50up, my home network is 250up...

[vdatanet 1549]

3 minutes ago, gabriouchka97 said:

my phone plan is 50up, my home network is 250up...

That should be enough. Can you post a transcoding log to see the transcoding reason?

[vdatanet 1549]

6 minutes ago, gabriouchka97 said:

my phone plan is 50up, my home network is 250up...

100 Mbps down may not be sufficient. Mobile connections usually do not have a 100% performance and can hardly sustain a constant 70 Mbps.

[Carlo 4331]

Not to mention it will chew through you data very quick especially if you have a datacap or pay extra after X GB of traffic.

But if it transcodes you likely are still going to have a quality issue due to it being in the wrong color space.

[gabriouchka97 0]

8 minutes ago, vdatanet said:

That should be enough. Can you post a transcoding log to see the transcoding reason?

Where can i find that?

[gabriouchka97 0]

1 minute ago, cayars said:

Not to mention it will chew through you data very quick especially if you have a datacap or pay extra after X GB of traffic.

But if it transcodes you likely are still going to have a quality issue due to it being in the wrong color space.

I don't have a data cap or anything, i have an unlimited plan

[gabriouchka97 0]

i think i found it 

 

 

ffmpeg-transcode-e1fa64d9-348f-4aaa-8cf3-4bfc8ec5b58c_1 (1).txt

Edited August 22, 2020 by gabriouchka97

[sooty234 266]

4 minutes ago, cayars said:

But if it transcodes you likely are still going to have a quality issue due to it being in the wrong color space.

That's a separate issue. Even if he had the SDR BD rip, he would still have the lagging issue. Let's figure that out, first.

[Carlo 4331]

2 minutes ago, gabriouchka97 said:

i think i found it 

ffmpeg-transcode-e1fa64d9-348f-4aaa-8cf3-4bfc8ec5b58c_1 (1).txt 142.7 kB · 0 downloads

Do you have any 1080p media to test with?  Can you try playing that back and let us know how this works?

Does it direct play, direct stream or transcode?

[gabriouchka97 0]

3 minutes ago, cayars said:

Do you have any 1080p media to test with?  Can you try playing that back and let us know how this works?

Does it direct play, direct stream or transcode?

I can't right now, i'm rebuilding all my libraries and converting all my non hdr movies in 1080p mkv h265, but it's the same issues. My friend was watching a show in 1080p and it acted the same way

Edited August 22, 2020 by gabriouchka97

[Carlo 4331]

8 minutes ago, gabriouchka97 said:

I don't have a data cap or anything, i have an unlimited plan

I don't know what country or provider you have but in many countries "unlimited" isn't what it sounds like.  They often give you something like 10GB of data then throttle/slow you way down on all remaining data used.  Sometimes they may throttle you on certain types of data (they can identify).

[gabriouchka97 0]

Just now, cayars said:

I don't know what country or provider you have but in many countries "unlimited" isn't what it sounds like.  They often give you something like 10GB of data then throttle/slow you way down on all remaining data used.  Sometimes they may throttle you on certain types of data (they can identify).

I live in switzerland and uses from 40 to 160gb (when working) of data every month. And it never slow down. Just did a speedtest and i have a ping of 2, 80 down 50up

[sooty234 266]

We can see from the log that it's being encoded at ~6 Mb/s

Output #0, segment, to 'C:\Users\Admin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\6175B6_%d.ts':
04:05:57.190   Metadata:
04:05:57.190     encoder         : Lavf58.35.100
04:05:57.191     Stream #0:0: Video: h264 (h264_nvenc) (High), cuda, 3840x2160 [SAR 1:1 DAR 16:9], q=-1--1, 5616 kb/s, 23.98 fps, 90k tbn, 23.98 tbc (default)
04:05:57.191     Metadata:
04:05:57.191       encoder         : Lavc58.62.100 h264_nvenc
04:05:57.191     Side data:
04:05:57.191       cpb: bitrate max/min/avg: 5616000/0/5616000 buffer size: 11232000 vbv_delay: N/A
04:05:57.191     Stream #0:1(eng): Audio: mp3 (libmp3lame), 48000 Hz, stereo, fltp, 192 kb/s (default)

Your server hardware is far in excess of what it required. It isn't your server. It's your internet bandwidth. Force it to transcode to 1 Mb/s and see what happens.  

[sooty234 266]

But I am curious why it's encoding to 3840x2160. Shouldn't that be at most 1080?

[gabriouchka97 0]

2 minutes ago, sooty234 said:

We can see from the log that it's being encoded at ~6 Mb/s

Output #0, segment, to 'C:\Users\Admin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\6175B6_%d.ts':
04:05:57.190   Metadata:
04:05:57.190     encoder         : Lavf58.35.100
04:05:57.191     Stream #0:0: Video: h264 (h264_nvenc) (High), cuda, 3840x2160 [SAR 1:1 DAR 16:9], q=-1--1, 5616 kb/s, 23.98 fps, 90k tbn, 23.98 tbc (default)
04:05:57.191     Metadata:
04:05:57.191       encoder         : Lavc58.62.100 h264_nvenc
04:05:57.191     Side data:
04:05:57.191       cpb: bitrate max/min/avg: 5616000/0/5616000 buffer size: 11232000 vbv_delay: N/A
04:05:57.191     Stream #0:1(eng): Audio: mp3 (libmp3lame), 48000 Hz, stereo, fltp, 192 kb/s (default)

Your server hardware is far in excess of what it required. It isn't your server. It's your internet bandwidth. Force it to transcode to 1 Mb/s and see what happens.  

Sorry where do i find those settings?

[Carlo 4331]

3840x2160 [SAR 1:1 DAR 16:9], q=-1--1, 5616 kb/s

[sooty234 266]

1 minute ago, gabriouchka97 said:

Sorry where do i find those settings?

In the emby app on your phone, go into the settings and look under playback. Change the internet quality

[Carlo 4331]

2 minutes ago, sooty234 said:

But I am curious why it's encoding to 3840x2160. Shouldn't that be at most 1080?

He can probably force it to 1080p-4mbps or similar in the app to see what that does.

[gabriouchka97 0]

1 minute ago, sooty234 said:

In the emby app on your phone, go into the settings and look under playback. Change the internet quality

But that's not it, my friend yesterday literally ran the movies in 720p 2mbs and it was still lagging. All my users and myself never run the movies at more than 1080p 5mbs, except when i'm watching locally

Edited August 22, 2020 by gabriouchka97