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startreken12

Issues logging in on my smart tv

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startreken12

I have no problem logging in on my laptop but frequently when I try to watch Emby on my smart tv it asks for me to select a server and my server name is not an option. Last time I reinstalled emby and put in my pin number and everything worked again. However, this time when it stopped working reinstalling and new pins did not fix the problem. If it helps here is my log files embyserver.txt

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ebr

Hi.  Your TV is a Roku TV?  Is your server remote or local?  Are you sure it is running at the time?

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startreken12

My laptop has the server and it stays on all the time except power cycling. The smart tv is at a friends house so it would be remote and It is a samsung smart tv. my apologies on that.

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startreken12

Excuse me? Can I get a little help please?

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FrostByte

 

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Luke

What version of the Samsung app? What model TV?

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startreken12

the app version is 1.0.77 and the model of the T.V. is Samsung, while I was over there I realized my android phone couldn't connect either so I'm sure there is something wrong with my remote access. 

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startreken12

the app version is 1.0.77 and the model of the T.V. is Samsung, while I was over there I realized my android phone couldn't connect either so I'm sure there is something wrong with my remote access.

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startreken12

It says that this portal is closed and I am restricted from any access. I love your site and your server but your customer service has much to be desired. Please, I have no remote access to Emby. If you can not help that means I can't use your service and will return to Plex.

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cayars

Is your laptop using a static IP or DHCP?

Are you allowing Emby to do your router port forwarding via UPnP or did you manually setup your port forwarding?

 

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Luke
10 hours ago, startreken12 said:

It says that this portal is closed and I am restricted from any access. I love your site and your server but your customer service has much to be desired. Please, I have no remote access to Emby. If you can not help that means I can't use your service and will return to Plex.

Did you try the troubleshooting guide that I linked you to? It is designed to help diagnose this exact problem. 

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startreken12

I am sorry about this but as I said the link said the portal was closed and my access was restricted. As far as the other persons comment I have no idea what those things are. I am a novice at computers and even though I have seen the things you are referring to I don't know what they are. It is why the support articles are of little use to me because I don't understand what I'm reading.  If someone would be so kind as to walk me through the process step by step. I went to the Emby site and downloaded the server. I haven't made any alterations at all yet I am getting no remote access, that is all the information and help I can offer. I need help.

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FrostByte
 
 
 
 
 
 
 
 
 
 

Connectivity

Modified on: Wed, 22 Apr, 2020 at 8:55 AM


This purpose of this document is to discuss how to connect to Emby Server from additional devices, both within your home network and external. To learn how to grant users access to your server, see Users.

In most cases you won't need to do anything to connect to your server from other devices, as Emby apps are built to automatically know how to connect to it. But on some systems some manual configuration might be necessary. This document is primarily designed as for troubleshooting when the automatic features do not work.

In-Network Connections

Most Emby apps can automatically discover your Emby Server on your home network, so in those cases, there's nothing more you need to do. But in the event this does not work, you can still connect to your Emby Server by manually entering the server's address.

To locate your server's internal address, simply open the Emby Server Dashboard on the Emby Server machine, typically http://localhost:8096

Your Emby Server's local address is then displayed in the Local address field.

GbNaJhWhtQJVOffFExwN2OnqdG3zYoX52Q.png?1

This information can then be entered into Emby apps:

Cp_Gnqwgw3ALTKrSfzUifEPeHS7H08n57Q.png?1

Troubleshooting Internal Connections

If the above still does not work, please ensure the machine running Emby Server is turned on, and that the Emby Server application is running.

A useful test is to try to use a web browser on another device, such as another computer, smartphone or tablet. You'll need to ensure the other device is connected to the same WIFI network. Try opening a web browser on that device and entering the local address manually:

H5uGclbEJdcTqrTdB7BHcqCsyB8FcCSvCQ.png?1

If this still does not work, then most likely the firewall on the server machine is not allowing access. Below are a list of troubleshooting steps that can be taken to resolve this.

Open TCP Port 8096 on your server's firewall

If running Windows, most likely you'll need to configure Windows Firewall. See How to open a port in Windows Firewall.

Important: Please do not attempt to skip this step by disabling Windows Firewall, as this usually does more harm than good.

If you're using third party firewall software, you'll need to follow it's instructions to open the port. Note: If you're using third party antivirus software such as Norton Internet Security, it will most likely have it's own firewall that will need to be configured.

Run an AntiVirus Scan

If you're certain you've opened the port and are still unable to connect, the next step will be to ensure the server machine is free of viruses and malware. See AntiVirus software.

External Connections

Emby Server also allows you to connect when away from home. We call these external connections because they're out of our home network. Before we begin, we'll assume everything covered above in the In-Network Connections section is functioning correctly with your Emby Server, and that you're able to connect using other devices in your home network. If not, then you'll want to go over that section first.

From here, we suggest using the Emby Connect feature as it takes the guesswork out of external connectivity. You only need to read below if you're not using Emby Connect, or you're having trouble connecting.

Locate Your External Address

Your external address is displayed on the front page of the server dashboard, labeled as Remote access. This is the address you should use when away from home.

-GbCfSLNWrDp90wEFCVv-gBZKmn4Y4ALRw.png?1

Test Your External Address

The easiest way to test your external address, is to open it in a web browser while away from home, or inside your home using a smart phone or tablet with the wifi connection turned off.

Important: Testing your external address inside your home might not work, and this is OK. Some internet routers disable loopback capabilities (going out and coming back in), therefore you might not be able to test this from inside your home network. It's important that you test away from home, or with your smart phone or tablet's wifi connection turned off.

If the external address works in a browser, then you're good to go, and can proceed with connecting from Emby apps.

Setup Port Forwarding

If you're still unable to connect after testing the above, then you may need to setup port forwarding with your router to allow external connectivity to your Emby Server.

To do this, you'll need to open the web interface for your router, and forward TCP Port 8096 on your router to port 8096 on the Emby Server machine.

The process of doing this will be slightly different for each router model. Here is a good step by step guide on how to do this:

http://www.wikihow.com/Set-Up-Port-Forwarding-on-a-Router

This Youtube video also explains it pretty well:

https://www.youtube.com/watch?v=Kp-R-eHiQco

Verify Public Port

To test that your public port is accessible over the internet, try testing it from canyouseeme.org

If this test does not succeed, then it's an indication that your router is blocking the traffic and may need additional configuration.


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Luke

@cayars can also jump on with you and help get you squared away.

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startreken12

Someone on your end must have done something because I have done nothing but my remote access was restored. If I lose it again I will let you know.

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cayars

It was likely a communication issue getting to the auth server or something goofy like that.  Let us know if you have any further issues.

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