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pauligle

Problems Accessing Emby Premiere on Synology NAS outside of local Network (and not only)

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pauligle

Hi there,

I am loving emby and I have a Premiere Account for about a year now.

Since one of the most recent updates (not sure when it happened) I am havng issues connecting with Emby Connect to my server.

Before that update I used to connect everywhere without any issues.

I know exactly the IP of the server and the 8096 port is open.

I haven't really changed anything.

However, since that update I cannot access emby outside of the local network and also I cannot even login properly through Emby Connect as the server is not even on the list when I m logging in through emby connect and I end being on an endless loop even after I login.

image.thumb.png.54193587f6b03a4aff20204443aeadea.png

I cleared cache , cookies , history and even used an incognito window but withou any luck.

Even when I am in the local network I cannot access through Emby Connect at all.

The only way I can access Emby is if I am on the local network and choose the specific IP address that is on:

http://xxx.xxx.1.1:8096/web/index.html 

Through that way, I am not asked to login at all and everything loads up properly.

I had no issues till a few months ago though.

Really not sure what is happening...

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Luke

Hi, did you try clicking Add Server on that screen?

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pauligle

yeap...and I am getting this error:

 

image.png.39f6896190b57745021dc6239e75db4a.png

 

Eventhough my server runs properly on (I can only access that if I type that address on my browser):

 

image.png.f31660464438510c6d57dbec8b963d37.png

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Luke

What url is in the browser address bar?

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cayars

Is 192.168.1.1 also your router/gateway address?

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pauligle
Posted (edited)
11 minutes ago, cayars said:

Is 192.168.1.1 also your router/gateway address?

Correct.

I tried adding this address on the first screen and I am getting this error I posted above.

i am wondering if this has to do with Synology's Quickconnect as I have recently seen other people on the forum having similar issues...

And to be totally honest everything was working perfectly for about a year without any issues. I think one of the latest emby updates might have broken something as nothing else changed on my whole setup (router-NAS-emby) but I might be wrong.

Edited by pauligle

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Luke

When you're outside the local network, what url is in the browser address bar?

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cayars

What is the actual address of your NAS device running Emby?

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pauligle
Posted (edited)
11 hours ago, cayars said:

Is 192.168.1.1 also your router/gateway address?

Correct.

Outside of the local network I am trying to login through the Emby connect which is obviously not working.

Both links that Emby is showing as working/running for Emby (local/outside) cannot be accessed directly..

Does that sound like a router issue?

So..to wrap it up:

- I can only access Emby through this url locally:  http://192.168.1.1:8096/web/index.html#!/home

- I cannot access it through http://192.168.1.1:8096

- Emby Dashboard says it runs locally on that address and remotely on another (which I cannot access remotely anyways-that's why I am not posting it)

- Emby connect does not allow me to add any of those addresses as I am getting the error I posted above

- I am on a Synology NAS DS918+

- Everything used to work perfectly for about a year and then for some reason something broke

- I am on Emby Premiere

- I tried to install and reinstall Emby again and I am getting the exact same scenario...

 

Thanks again for the support guys!

Edited by pauligle

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cayars

You have a network issue that needs resolving.

You Emby server and your router can not both be .1 unless you're running a software based router on the same device as Emby.  Otherwise they are two different devices with two different IPs.  Things won't work correctly until you resolve this.

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pauligle

Apologies, I misread your question previously.

The router has a different IP address.

And as I said before , everythig was working properly till very recently.

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cayars

@pauligle Strange it was working but not working now.

If you have a PC that you can install TeamViewer (teamviewer.com) on I'd be happy to remote in and give you a hand with this.

Do you want to try this?  If so send me a PM and download/install teamviewer and we'll get right on with you in a remote session.

Carlo

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pauligle
8 minutes ago, cayars said:

@pauligle Strange it was working but not working now.

If you have a PC that you can install TeamViewer (teamviewer.com) on I'd be happy to remote in and give you a hand with this.

Do you want to try this?  If so send me a PM and download/install teamviewer and we'll get right on with you in a remote session.

Carlo

Thanks Carlo.

I appreciate that.

Can do a teamviewer session in 4-5hrs (I cannot send you a PM for some reason as I get an error saying that you are not accepting any?)

Many thanks for your support!

 

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cayars

When you start TeamViewer it will have a userid and one-time use passcode.  Send me those 2 things.

My mailbox was filled so I just emptied it a bit to make more room.  You should now be able to send PMs.

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levander

I have same problem plus I cannot login with emby connect/change password/use pin

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Luke
1 hour ago, levander said:

I have same problem plus I cannot login with emby connect/change password/use pin

@levander I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

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levander
Posted (edited)
2 hours ago, Luke said:

@levander I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

I know that page. Remote access usually works fine. Today ATV and iOS apps refused to connect to remote server (sometimes without obvious reason it just happpens). I tried embyconnect but emby pin page did not recognize my login and pass. (This also often happens). So I tried add server and entered WAN address listed on the dashboard. Then it connected. 
 

*I restarted emby today after it prompted me to update reports. 

Edited by levander

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Luke
Quote

I tried embyconnect but emby pin page did not recognize my login and pass. 

Are you sure you entered the correct username and password? What username did you enter into the emby pin page? Where did it come from?

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levander

I don’t know. I have all passes in keychain and all of the sudden that didn’t work. I had to reset the password. But I could login on this forum without problem. 

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misterB206

Did Pauligle get resolution?  I'm running into the same issue and even with port-forwarded, I can only access Emby on my local network.  (I'm also trying to connect through emby connect)

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Luke
On 8/2/2020 at 8:51 PM, misterB206 said:

Did Pauligle get resolution?  I'm running into the same issue and even with port-forwarded, I can only access Emby on my local network.  (I'm also trying to connect through emby connect)

@pauligle 

 I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

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misterB206

I've definitely tried all of that and nothing worked.  I forwarded ports, I created virtual server, I set up DDNS through NoIP, I tried various ports and set everything up as needed, but what's odd is 'canyouseeme.org' can't see any port I assign to it.  It can, however, see the Plex and Audio Station ports in Synology NAS. 

It works fine on my home network, but I can't access it remotely.  Unless there's a simple answer I'm missing...

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