Carlo 4330 Posted July 2, 2020 Share Posted July 2, 2020 All we can tell you is that Emby's log says authentication error. What I'd suggest is open a new tab and notepad. Paste you userid in notepad and paste your password in notepad. Now highlight the username and paste it in both Emby and the webiste. Copy and paste the password from notepad to both Emby and the website. If you can login on the website that says you pasted the correct info. Thus Emby should also be correct and you can save that as well. If you get an error after that let us know and maybe one of us can login and take a look with you via TeamViewer. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 2, 2020 Author Share Posted July 2, 2020 Found the issue. 1. Go to Open Subtitles config. 2. Type in username, paste in password. 3. Press 'Save'. 4. Refresh page, password is now magically longer. So it's not saving the password I enter, it's saving some other password. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 2, 2020 Share Posted July 2, 2020 That is not the issue. Emby does not put a dot per letter as that is not good security. Instead it will show 14 dots or so regardless of the password you type. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 2, 2020 Author Share Posted July 2, 2020 Well then I have no idea, but I can log in to the Open Subtitles website by pasting that password in, so it's something Emby's doing. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 2, 2020 Author Share Posted July 2, 2020 There are 26 dots, for the record. Nowhere near 14 (my original password is only 16 characters anyway, so such a change would've been very difficult to notice). Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 2, 2020 Share Posted July 2, 2020 Please do as asked above in order for us to help you further. What I'd suggest is open a new tab to the subtitle website and notepad. Paste you userid in notepad and paste your password in notepad from your password manager so you can see it. Now highlight the username and paste it in both Emby and the subtitle website. Copy and paste the password from notepad to both Emby and the website. If you can login on the website that says you pasted the correct info. Thus Emby should also be correct and you can save that as well. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 2, 2020 Author Share Posted July 2, 2020 I did that. It didn't work. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted July 2, 2020 Share Posted July 2, 2020 Since this is a Synology, I would assume this is the same as all the other Synology topics with "TrustFailure" errors across almost all external connections via Emby. 1 Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 Meaning what? Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted July 3, 2020 Share Posted July 3, 2020 Until someone figure out the "TrustFailure" all Emby outgoing connections will continue to fail is my guess. 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 3, 2020 Share Posted July 3, 2020 Put another way. you need to check the username and permission you run Emby under and make sure this user has read/write privs to the media. 1 Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted July 3, 2020 Share Posted July 3, 2020 (edited) 24 minutes ago, cayars said: Put another way. you need to check the username and permission you run Emby under and make sure this user has read/write privs to the media. I can assume the error quoted before was from a PM/or removed as the log in this topic has no errors and all external connection appear to be working fine. So I am guessing it maybe unrelated to the other topics. Edited July 3, 2020 by Happy2Play Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 ...you've lost me. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted July 3, 2020 Share Posted July 3, 2020 3 minutes ago, crusher11 said: ...you've lost me. Just trying to figure out what log had that error as the log in post 3 has no errors and all connections are working. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 I didn't post the full log, just the bit that seemed relevant. Link to comment Share on other sites More sharing options...
rbjtech 4265 Posted July 3, 2020 Share Posted July 3, 2020 To test - Change the password to something 'simple' that you can type in manually on the PlugIn. If it then works, then you know the 'copy and paste' from your password manager into the browser is not working correctly for some reason. It's possible the character set you have used is incompatible with what emby is expecting ? it maybe adding an extra leading or trialling space or escape characters - I've seen this before. Either way, the log is telling you the issue - It's an Authentication failure. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 The same account worked just fine when I had Emby installed on Windows. Link to comment Share on other sites More sharing options...
rbjtech 4265 Posted July 3, 2020 Share Posted July 3, 2020 10 minutes ago, crusher11 said: The same account worked just fine when I had Emby installed on Windows. I'm not sure how that statement helps you (or us) with resolving this. Solving problems is about going back to basics to eliminate all the obvious things before delving deeper. We don't know your password length, complexity, character sets - so there MAY be an issue with emby passing these via the opensubtitle.org API or there may be an issue with the API itself, not accepting your password length for example (but the website is fine). So to eliminate this - set a password as the minimum length allowed, using the minimum char set (just lowercase letters for example) and see if that helps things. Do not paste anything into emby - type it directly from the keyboard. If it still doesn't work - then fine, change it back to the previous password - but we would have then at least eliminated password length or charset as the culprit. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 The password hasn't changed. If it was an issue with character sets or password length or anything else, it would have failed on the previous install. Link to comment Share on other sites More sharing options...
rbjtech 4265 Posted July 3, 2020 Share Posted July 3, 2020 ok - if you're not willing to try things then I wish you well. Unsubscribed. Link to comment Share on other sites More sharing options...
Spaceboy 2493 Posted July 3, 2020 Share Posted July 3, 2020 Is this the first time you’ve come across crusher? He wants all his very specific requirements and problems resolved while providing absolutely no information whatsoever and being completely unwilling to do anything that might help narrow down a solution.There’s a reason why no one responds to his threads anymore Good luck [emoji23] 1 Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 5 minutes ago, rbjtech said: ok - if you're not willing to try things then I wish you well. Unsubscribed. It's a problem that's apparently affecting all users, and didn't occur on the Windows setup. Why would my password specifically be the issue? Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 Well I tried it, and shockingly it didn't work. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 3, 2020 Share Posted July 3, 2020 Because it's not happening to us and only to you. Several people have asked you to do very simple things and you seem to want to refuse thinking you do not need to do so because you are pasting the results from a password manager. Yes your logs clearly tell us it's an authentication issue. Since you can't change the username the only thing left is to change the password but we haven't even gotten that far since you want do what we ask you to do. Link to comment Share on other sites More sharing options...
crusher11 851 Posted July 3, 2020 Author Share Posted July 3, 2020 Except I have done it. It didn't work. I literally just said that. And I don't know why you're saying it's only affecting me if @Happy2Play was saying earlier in the thread that it's a previously reported issue. Link to comment Share on other sites More sharing options...
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