Happy2Play 8242 Posted July 3, 2020 Share Posted July 3, 2020 Well the error is the same as reported here. https://emby.media/community/index.php?/topic/87614-no-connection-to-internet/ But your first log posted does not reflect the same. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 3, 2020 Author Share Posted July 3, 2020 I can download metadata fine. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 5, 2020 Author Share Posted July 5, 2020 Bump. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 6, 2020 Author Share Posted July 6, 2020 Bump. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 6, 2020 Share Posted July 6, 2020 (edited) Please go back from the start of the thread and try the things mentions and comment what you tried and how it fixed/didn't fix your issue. A lot of very good advice has been given for diagnostic reasons that you haven't tried so you aren't getting new ideas to try because you're not following through with help already offered. Please don't assume because it worked before that the test isn't relevant. Something has changed in some way and we need to figure it out, but we can't do this if you dismiss testing steps. Edited July 6, 2020 by cayars Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 6, 2020 Author Share Posted July 6, 2020 That's just not true. Suggestions in this thread: - Make sure Open Subtitles is set up properly. It is. - Describe what you're doing and provide a log. I have. - Paste the password from the password manager into Notepad, then into both the Open Subtitles site and Emby from Notepad. I have, and I was able to log in to OS but it didn't fix Emby. - Change the Open Subtitles password to something simple, and type it in manually. This didn't work either. That is literally everything that has been suggested so far. Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 6, 2020 Share Posted July 6, 2020 26 minutes ago, crusher11 said: That's just not true. Suggestions in this thread: - Make sure Open Subtitles is set up properly. It is. - Describe what you're doing and provide a log. I have. - Paste the password from the password manager into Notepad, then into both the Open Subtitles site and Emby from Notepad. I have, and I was able to log in to OS but it didn't fix Emby. - Change the Open Subtitles password to something simple, and type it in manually. This didn't work either. That is literally everything that has been suggested so far. Try uninstalling the plugin and delete the configuration file. Then reinstall it and set it up again yet. May be something wrong with the config file. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 6, 2020 Author Share Posted July 6, 2020 Where would I find the config file? Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 6, 2020 Share Posted July 6, 2020 7 minutes ago, crusher11 said: Where would I find the config file? OK, having checked mine, there doesn't seem to be. I assume the password is saved, encrypted, in the database. You could still uninstall and reinstall the plugin. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 6, 2020 Author Share Posted July 6, 2020 Doesn't seem to help. Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 6, 2020 Share Posted July 6, 2020 23 minutes ago, crusher11 said: Doesn't seem to help. You don't have any special characters in your password ? Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 6, 2020 Author Share Posted July 6, 2020 I do, but the same password worked on my previous install and changing it to "12345" didn't help on this install. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 6, 2020 Share Posted July 6, 2020 Can you try creating a new login for the subtitle provider and testing that account vs the account you are currently using? 1 Link to comment Share on other sites More sharing options...
Luke 37007 Posted July 8, 2020 Share Posted July 8, 2020 Has this helped? Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 9, 2020 Share Posted July 9, 2020 On 7/6/2020 at 10:31 AM, crusher11 said: Where would I find the config file? @crusher11 It's in the EmbyServer\config folder called opensubtitles.xml. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 18, 2020 Author Share Posted July 18, 2020 So uninstall the plugin and then delete that XML file? Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 18, 2020 Author Share Posted July 18, 2020 It seems I can't actually uninstall the plugin. I uninstalled, restarted the server, deleted the XML file, restarted the server again, and when I go to the Plugins page Open Subtitles is still listed under My Plugins and in the catalog it says below Open Subtitles "1.0.27.0 installed". Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 19, 2020 Share Posted July 19, 2020 @crusher11 Make sure the "OpenSubtitles.dll" isn't in the plugins folder. If it is, shutdown Emby, delete the DLL and restart Emby. It shouldn't show then. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 19, 2020 Author Share Posted July 19, 2020 That got it completely uninstalled, but upon reinstalling I'm still getting no results for my subtitle searches. Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 19, 2020 Share Posted July 19, 2020 Upload, or PM, the server log for @Luke to review. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 19, 2020 Author Share Posted July 19, 2020 Which log? Since i'm rebooting the server between each step, there are a lot of them...I'm not even sure which is which TBH. Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 19, 2020 Share Posted July 19, 2020 2 hours ago, crusher11 said: Which log? Since i'm rebooting the server between each step, there are a lot of them...I'm not even sure which is which TBH. Well obviously the one that was in use when the issue happened. Link to comment Share on other sites More sharing options...
crusher11 850 Posted July 19, 2020 Author Share Posted July 19, 2020 I've already posted a log of being unable to find subtitles. Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 19, 2020 Share Posted July 19, 2020 11 minutes ago, crusher11 said: I've already posted a log of being unable to find subtitles. OK, I give up then. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 19, 2020 Share Posted July 19, 2020 58 minutes ago, crusher11 said: I've already posted a log of being unable to find subtitles. Every log we've seen has shown an authentication error for your open subtitles account. Link to comment Share on other sites More sharing options...
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