j-will 0 Posted June 30 (edited) When attempting playback from a fire TV cube using the Emby application, the screen just goes black with no audio or video. Server Dashboard shows playback is occurring. But it looks like it is reset every 10 seconds. Server system appears un-phased: CPU and RAM have minor upticks in utilization, network activity increases as expected. playback hardware: Fire TV Cube (1st gen); app version 1.7.92a Registered Server: Windows 10 VM, passthrough Intel gfx 530; software version 4.4.3.0 Playback occurs normally when using iOS, Andriod OS phone/tablet, and Windows. Attached are the two most recent logs. It appears as though no transcoding took place, as there is not a remux file for this time period. Any help in pointing to me toward some more troubleshooting steps would help a lot. embyserver.txt hardware_detection-63729110017.txt Edited June 30 by j-will added software versions Share this post Link to post Share on other sites
ebr 10348 Posted June 30 Hi. What version of Fire OS is on the device? Share this post Link to post Share on other sites
ebr 10348 Posted June 30 Also, can you cause the problem and then follow the instructions to send a log from the app? Thanks. Share this post Link to post Share on other sites
j-will 0 Posted June 30 Thank ebr, Fire OS version 6.2.7.1 Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem Playback of movie, in this example Zombieland 2 The time you sent the log (in Eastern Time please - UTC -5) 1504 The name of the Emby user on the local server that was logged in at the time Streaming Share this post Link to post Share on other sites
ebr 10348 Posted June 30 Hi. There was no playback in the log you sent. Did you send the log right after the playback attempt? Share this post Link to post Share on other sites
j-will 0 Posted June 30 Just now, ebr said: Hi. There was no playback in the log you sent. Did you send the log right after the playback attempt? yes Share this post Link to post Share on other sites
ebr 10348 Posted June 30 Can you please try again and make sure you back straight out to the app home screen and send the log without restarting the app. Thanks. Share this post Link to post Share on other sites
j-will 0 Posted June 30 2 minutes ago, ebr said: Can you please try again and make sure you back straight out to the app home screen and send the log without restarting the app. Thanks. just sent, 15:57 Share this post Link to post Share on other sites
ebr 10348 Posted June 30 Unfortunately, the Fire puts so much "noise" in the log that I still cannot see any critical playback information so let's try this: What is the exact media info for the item you are playing (from the web app detail page)? What is the Fire hooked up to and how? What audio setting is enabled in the app? You didn't disable any of the transcoding options in the server did you? Share this post Link to post Share on other sites
j-will 0 Posted June 30 3 minutes ago, ebr said: Unfortunately, the Fire puts so much "noise" in the log that I still cannot see any critical playback information so let's try this: What is the exact media info for the item you are playing (from the web app detail page)? Media Info Video Title1080p H264 CodecH264 AVCYes ProfileHigh Level41 Resolution1920x800 Aspect Ratio2.40:1 AnamorphicNo InterlacedNo Framerate23.976 Bitrate11,062 kbps Bit Depth8 bit Pixel Formatyuv420p Reference Frames1 NAL4 Audio TitleEnglish DTS 5.1 (Default) LanguageEnglish CodecDTS ProfileDTS Layout5.1 Channels6 ch Bitrate1,536 kbps Sample Rate48,000 Hz DefaultYes Subtitle TitleEnglish (Default Forced SUBRIP) LanguageEnglish CodecSUBRIP DefaultYes ForcedYes ExternalNo Containermkv What is the Fire hooked up to and how? wi-fi cube is connected directly to TX-NR686 reciever and the receiver to TV via HDMI What audio setting is enabled in the app? audio output: auto DTS and DTS-HD are checked You didn't disable any of the transcoding options in the server did you? I dont think I changed any settings other than turning hardware encoding on hardware accel: yes Transcoding thread count: auto temp path is blank throttling is not checked audio boot when down mixing: 2 H264 encoding: auto CRF: 23 subtitle extraction is checked Share this post Link to post Share on other sites
ebr 10348 Posted June 30 I didn't think the Fire Cube supported DTS... Can you try unchecking that option in the app? 1 Share this post Link to post Share on other sites
j-will 0 Posted June 30 That did it! I dont remember toggling that setting, but perhaps I did. Thanks for the assistance! Share this post Link to post Share on other sites
