App unlocking -problem?

[michalb 0]

Hi,

I paid for the unlock of the app and it looks like the payment went trough.

However the app is still nagging me to unlock. How can I get in contact with someone

 to try to solve this issue?

 

BTW, the app works pretty well in conjunction with the Linux server.

 

Thanks

[ebr 14353]

Hi.  Is it just the display?  Are the features working properly?

[michalb 0]

All is working exactly as it did before the payment. It is just the pop up to unlock is keeping showing up as noting happen telling me I got time till the beginning of the next month

Thanks

[ebr 14353]

Hi.  I think we need to look again at this specific situation in the app but that should stop by tomorrow morning.  Please report back if it does not.

 

Thanks.

[michalb 0]

OK, no problem as long as it is taken care off

Thanks

[ebr 14353]

Did this clear up?

[michalb 0]

Hi,

I gave it few days but unfortunately the problem persist. I think that during the purchase I saw very brief information that the transaction was refused but the money has been successfully transferred (got all the details if required)

Thanks

[ebr 14353]

Can you try the "Restore Unlock" button (on the same screen where you would purchase)?

[michalb 0]

I think I did already with no solution.

I will confirm when back home.

Thanks.

[michalb 0]

Hi,

The problem is gone

I think that when I did Restore Unlock yesterday, it didn't work straight away.

But it took some time and now is ok.

Thanks for the support!

[ebr 14353]

Excellent.  Thanks.