Emby prevents QNAP NAS to go into the standby mode

[tmysik 9]

I do. Actually, it is even worse now. Even if I have those 2 plugins (DLNA + Port Mapper) installed, I have to restart Emby in order to be able to connect to it and use it. This happens not every day but very often. I was not able to find the exact cause/rule why it happens.

[Luke 40131]

3 hours ago, tmysik said:

I do. Actually, it is even worse now. Even if I have those 2 plugins (DLNA + Port Mapper) installed, I have to restart Emby in order to be able to connect to it and use it. This happens not every day but very often. I was not able to find the exact cause/rule why it happens.

Can you please attach the emby server log from when this happened? Thanks.

[tmysik 9]

Thanks for your will. It just happened, 1 minute ago (I had to disable and enable Emby, see the attached screenshot). Attaching all the logs from today. Thanks!

 

embyserver-63735228032.txt embyserver-63735261179.txt embyserver.txt hardware_detection-63735228077.txt hardware_detection-63735261241.txt

[tmysik 9]

BTW I tried to connect via browser and the connection was refused (mobile app showed the "welcome" screen where one can select server, etc.).

[tmysik 9]

And here it is again, the browser says: ERR_CONNECTION_REFUSED.

 

[tmysik 9]

Logs from today:

 

embyserver-63735314438.txt embyserver-63735321557.txt embyserver.txt hardware_detection-63735321612.txt

[tmysik 9]

Just to complete the information:

- my QNAP NAS is automatically turned off at ~12am

- my QNAP NAS is automatically turned on at ~6am

Formerly (older versions of Emby, not sure if 4.2- or 4.1-), this worked without any problem.

Thank you.

[Luke 40131]

Ok, we'll have a new release out soon. You could always try the beta server and see if that helps.

[tmysik 9]

I will wait for the stable version and let you know.

So, I guess - nothing in the logs, right?

Thanks!

[Luke 40131]

No, nothing obvious.

[tmysik 9]

Can I turn debug on or something, on the server? And, in the client (mobile, web), there has to be some error, right?

[tmysik 9]

@Luke Unfortunately, just happened to me again, with version 4.5.0. NAS went into the standby mode during the day, now, it started once I connected to it via my Android QNAP app. But Emby was not working, I had to manually restart it.

 

[Luke 40131]

18 minutes ago, tmysik said:

@Luke Unfortunately, just happened to me again, with version 4.5.0. NAS went into the standby mode during the day, now, it started once I connected to it via my Android QNAP app. But Emby was not working, I had to manually restart it.

 

Can you please attach a new server log from that? Thanks.

[tmysik 9]

Will do, tomorrow. Thanks!

[tmysik 9]

Today, it happened too so attaching logs from yesterday as well as today. Thanks!

 

embyserver-63736956041.txt embyserver-63737004838.txt embyserver-63737012077.txt embyserver-63737020800.txt embyserver-63737042435.txt embyserver-63737052808.txt embyserver.txt hardware_detection-63737004900.txt hardware_detection-63737012156.txt

[Luke 40131]

On 9/30/2020 at 2:57 AM, tmysik said:

Today, it happened too so attaching logs from yesterday as well as today. Thanks!

 

embyserver-63736956041.txt 8.22 kB · 0 downloads embyserver-63737004838.txt 13.04 kB · 0 downloads embyserver-63737012077.txt 162.22 kB · 0 downloads embyserver-63737020800.txt 112.87 kB · 0 downloads embyserver-63737042435.txt 6.6 kB · 0 downloads embyserver-63737052808.txt 12.72 kB · 0 downloads embyserver.txt 71.25 kB · 0 downloads hardware_detection-63737004900.txt 152.56 kB · 0 downloads hardware_detection-63737012156.txt 152.56 kB · 0 downloads

What time did you expect the machine to sleep?

[tmysik 9]

The timeout is set to 20 minutes.

[Luke 40131]

What date and time did you expect the machine sleep but it did not?

[tmysik 9]

I don't understand.

The problem is not that QNAP is not going to the stand-by mode. It does. The problem is that once it wakes up (because I connect to its Samba, for example), Emby server "does not run" (I cannot connect to it). All other services are working fine. Once I restart Emby, it works again.

 

[Luke 40131]

You gave me 7 server log files to look at. That's a lot of information, that's why I'm asking What date and time did you expect the machine sleep but it did not? 

This way I can just look at that one specific log file. Thanks.

[tmysik 9]

I see now, sorry. In such a case, I am not sure and will let you know next time once I attach logs again. I will provide exact time when I woke up my NAS again.

[Luke 40131]

Great, thanks.

[tmysik 9]

Just happened to me right now:

QNAP wakes up (at 9:25 am) but Emby does not. Emby restarted at 9:25 am. When exactly went QNAP into the stand-by mode cannot be easily found out, the last message in the log is at 7 am:

hardware_detection-63737486844.txtembyserver.txtembyserver-63737486808.txtembyserver-63737474435.txt

[Luke 40131]

I thought we were talking about emby preventing the nas from being able to sleep?

[tmysik 9]

Ha, you are right! I have misused this thread. Should I start a new one? This one can be closed since it already works.

Thank you and sorry for inconveniences, my bad.