TV Shows getting changed to unwatched

[hlarimer 0]

I just upgraded my Windows 7 client machine to MBClassic Version 3.0.74.0 B10-3.1 and its seems to be marking shows on the MB Server as unwatched.  I went through and manually changed them to watched but a bunch more got marked as unwatched, including some that I had changed and some that were over a year old.  

 

Any ideas?  Can I roll back the MediaBrowser Classic install one version?

[Luke 37230]

how does this occur? what are the steps to reproduce the problem?

[steelgear 2]

  I have a similar problem but in addition after the last scan all my tv shows season level folders are being treated as separate shows. The metadata for all these shows are stored locally and has not  changed   

 

 

[gcw07 347]

  I have a similar problem but in addition after the last scan all my tv shows season level folders are being treated as separate shows. The metadata for all these shows are stored locally and has not  changed   

 

 

mb problem.jpg

Can you show us a screenshot of your folders. Like a screenshot of a folder that has your Series folder in them and a screenshot of the contents of a series folder itself. Thanks.

[ebr 14958]

First thing you should do is change your update level in MBC to "Beta".  Then uninstall MBC and install the beta version from the download link on the website.

 

If the problem still occurs, then we need to know exactly what you are doing and to see some logs.

[steelgear 2]

Ok here's the requested pictures of the the TV show folder structure at the three different levels.

 

all the show folders 

 

seasons within that 

 

and episode in a series .

 

FYI the server version is 3.0.5031.21343

[steelgear 2]

Ok here's the requested pictures of the the TV show folder structure at the three different levels.

 

all the show folders 

 

seasons within that 

 

and episodes in a series .

 

FYI the server version is 3.0.5031.21343

[ebr 14958]

Luke - is it possible this was related to the metadata problem or do we have another issue?  I'm thinking maybe the tvdb id wasn't there so it wasn't able to find the proper user data...

[steelgear 2]

Im still having problems with this, ive tried looking deeper into the problem but im just not getting anywhere

[Luke 37230]

so you've lost older watch data, or are you still losing new data as well?

[steelgear 2]

Ok so I have fully regained all my watching data and the library now appears correctly, I did this by disabling saving on metadata by MB3, clearing all the series.xml files in the TV shows collection and re-fetching them using Media Center Master.

[the3kgt2 2]

I'm getting this problem now too. Movies that I mark as watched somehow get set back to unwatched after a few hours, no matter what client I'm using to set them as watched. I use Media Center Master for metadata and have Metadata saving enabled in MB3 server. This never caused a problem before, but is the issue? What else could be resetting movies watched status?

[Luke 37230]

To those affected - is your tv series inside a box set?

[the3kgt2 2]

To those affected - is your tv series inside a box set?

 

No, they are not. And it doesn't just happen to tv series...it happens to movies too.

[Crestj 67]

I saw this issue a couple of days ago with TV shows and movies.

 

I put it down to a new version of the MBServer or MBC.

 

It only seems to have affected watched shows that now show as unwatched but didn't affect any shows I was half way through (not sure why not).

 

I marked them watched again and it's not reoccurred yet.

[Woody1985 0]

Hi I seem to be having a very similar problem to what is being discussed. All was working fine until the MB Server updated a few days ago.

 

What I find odd is my Movie folder has no problems but my TV Show folder has lost its watched history and is not reading metadata.

 

I am running MB Server 3.0.5036.39166.

 

I have Metadata saved in all my TV Shows folders (none of which are in boxsets). I use Media Centre Master (MCM) to tweak, adjust and download all my metadata. If I load a folder with MCM all the metadata is there correctly.

 

I believe it is a server related issue as I have a laptop that is just a client for MB and it does not show metadata for TV shows anymore either.

 

In addition to these issues I have notice that the backgrounds do not rotate in my TV shows folder but they do for movies. Not sure if this is part of the same fault. 

[Luke 37230]

if someone affected wants to setup a teamviewer session i'll take a look.

[the3kgt2 2]

Update. It's still resetting even with "Save metadata within media folders" unchecked. "Download metadata from the internet" is still checked.

[Luke 37230]

Update. It's still resetting even with "Save metadata within media folders" unchecked. "Download metadata from the internet" is still checked.

 

see post above.

[Woody1985 0]

I am happy to set up a team viewer session let me know a suitable time and I will try and arrange it

[Luke 37230]

now

[Crestj 67]

Did you see the issue in the end Luke?

 

Mine reset a load of tv shows again, can't be sure but I even think it was only shows I added after a certian date and all the same ones as last time.

[swhitmore 781]

I've seen this same issue when manually setting something to 'watched'. After a few days, it's set back to 'unwatched'. I'm not sure how to replicate it though.

[ebr 14958]

Did you see the issue in the end Luke?

 

Mine reset a load of tv shows again, can't be sure but I even think it was only shows I added after a certian date and all the same ones as last time.

 

Try something - mark a few of these items as favorites as well.  Then, if the watched status gets reset again, note whether or not the favorite status went away also.  This will indicate to us if it is specifically a watched status item or if all user data is getting lost.

[swhitmore 781]

This is probably related, I noticed that the items that I can't mark 'Watched' also show as 'New', even though they definitely aren't.