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ios app unlock not working


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#1 borrow OFFLINE  

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Posted 05 April 2020 - 04:03 AM

I purchased 'app unlock' for iphone app and can see payment has gone through, but I am repeatedly prompted with the in-app purchase screen. I've tried the restore option without any effect. Tried restarting app & phone without success, only single apple ID involved. I've paid for the product, why wont it work!?


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#2 ebr OFFLINE  

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Posted 05 April 2020 - 12:12 PM

Hi.  Just to confirm, you purchased the app unlock and not the Emby Premiere subscription, correct?



#3 borrow OFFLINE  

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Posted 05 April 2020 - 01:23 PM

Correct, app unlock.

I reset an old ipod to the same apple ID and that was able to recover the app unlock OK.

Unfortunately, the original iphone where the purchase was made still prompts for app purchase.



#4 Luke OFFLINE  

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Posted 05 April 2020 - 04:18 PM

Hi, what version of iOS does it run? Are you sure you're logged in with the same apple id that made the purchase?



#5 borrow OFFLINE  

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Posted 06 April 2020 - 01:17 PM

iOS is 13.3.1. I can confirm it is logged in with the same AppleID as made the purchase (and works on the ipod)



#6 Luke OFFLINE  

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Posted 06 April 2020 - 10:34 PM

Have you enabled any parental control settings on the device that might be restricting access to the app store?



#7 borrow OFFLINE  

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Posted 07 April 2020 - 01:07 PM

No parental controls are set



#8 Luke OFFLINE  

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Posted 08 April 2020 - 07:21 PM

What exactly happens when you try the restore purchase option in the app?



#9 borrow OFFLINE  

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Posted 10 April 2020 - 09:17 AM

In-App Purchase Screen / Restore Purchase / I have purchased this app, loops back to In-App purchase screen (repeat N times without change)



#10 gpmen OFFLINE  

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Posted 11 April 2020 - 06:54 PM

I am in a similar situation as the OP except that the ipad is logged in with a different apple ID but member of the same family of the apple ID that made the purchase. The ipad has parental controls on.



#11 Luke OFFLINE  

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Posted 13 April 2020 - 11:40 AM

I am in a similar situation as the OP except that the ipad is logged in with a different apple ID but member of the same family of the apple ID that made the purchase. The ipad has parental controls on.

 

We'll take a look at this scenario. Thanks.



#12 gpmen OFFLINE  

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Posted 20 April 2020 - 06:52 PM

Hi Luke,

 

Thank you, please keep us posted.



#13 borrow OFFLINE  

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Posted 21 April 2020 - 02:00 PM

Hi @Luke, any further thoughts on the original problem (it's still there)!

 

Thanks



#14 borrow OFFLINE  

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Posted 28 April 2020 - 06:29 PM

*bump*



#15 Luke OFFLINE  

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Posted 10 May 2020 - 01:36 AM

Apologies for the delay. We are still looking into this.



#16 toddgoodsite@outlook.com OFFLINE  

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Posted 11 May 2020 - 08:59 AM

Hi.  Just to confirm, you purchased the app unlock and not the Emby Premiere subscription, correct?

Wait, so there is a difference between the Premier thing I bought and something I need to play this on my iPad?  I can't get it to work on my Ipad, telling me my key is invalid.  



#17 Luke OFFLINE  

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Posted 25 May 2020 - 04:20 PM

Wait, so there is a difference between the Premier thing I bought and something I need to play this on my iPad?  I can't get it to work on my Ipad, telling me my key is invalid.  

Hi, is this when trying to enter your Emby Premiere key into your Emby Server?



#18 toddgoodsite@outlook.com OFFLINE  

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Posted 27 May 2020 - 11:39 AM

Hi, is this when trying to enter your Emby Premiere key into your Emby Server?

 

I finally got it figured out, found it a bit confusing but it's working now.






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