Playback issue (DS418play Emby v4.4.0.40)

[PaoloPinkel 6]

Hello Emby Devs,

with the update to server version v4.4.0.40 there are playback issues. With the server version v4.3.1.0 this was no problem.
DebugLog in the attachment.

hardware_detection-63721594873.txt

embyserver.txt

ffmpeg-remux-e18ff98f-0b1c-4c52-adac-669d9f376fd5_1.txt

Edited April 5, 2020 by PaoloPinkel

[Luke 40082]

HI, is it only with this one video?

[PaoloPinkel 6]

Hi, Luke,

 

I have sporadically played a few movies after the update, only this one was noticeable until now.

 

But what is noticeable is that in the webapp or the app for Android the movie is played, but not in combination with Android TV (Nvidia Shield). As said, before the server update everything was running.

[PaoloPinkel 6]

the next one...

hardware.txt

ffmpeg.txt

embysvr.txt

[Luke 40082]

the next one...

And what exactly happened with this video?

[PaoloPinkel 6]

looks similar to the screenshot post #1

[softworkz 4569]

@@PaoloPinkel - Could you please install the Emby Diagnostics Plugin https://mediabrowser.github.io/Emby.DiagnosticsPlugin/

 

Then, please go to 'Diagnostic Options' and activate 'Use Legacy Command Building' and retry playback.

 

Thanks.

[PaoloPinkel 6]

Hello softworkz,

 

"Extract the zip file

Put Emby.DiagnosticsPlugin.dll into the “plugins” subfolder of your Emby installation

Restart Emby

After installing, there will be two additional navigation menu entries in the server dashboard menu."

-> no, no additional menu entries are displayed? 

Edited April 25, 2020 by PaoloPinkel

[PenkethBoy 2066]

installed to the wrong location

 

look for plugin directory under programdata/plugins

[PaoloPinkel 6]

@@PenkethBoy

i found it here: /volume1/@appstore/EmbyServer/server/plugins

thanx

 

@softworkz

the logs...

embyserver.txt

ffmpeg-remux-a6659252-75d8-4d67-bd82-bd8e6e99c4d9_1.txt

Edited April 25, 2020 by PaoloPinkel

[softworkz 4569]

Thanks for the log.

 

The important question though: Did it actually work after activating that diagnostic setting?

[PaoloPinkel 6]

No unfortunately not, everything as before.

[softworkz 4569]

Please excuse the late reply.

 

By activating the legacy command building, we have activated the ffmpeg command building of the earlier Emby Server versions.

The video is being stream-copied only, so the newer ffmpeg version can be ruled out as a possible cause as well.

 

That leaves us to the following possibilities why it might have been working before

• It wasn't the same file
  .
• You had configured some bandwidth limit earlier which would have caused transcoding
  .
• Maybe there has been some change to the Emby Client for Shield
  The Shield Client reports that it supports HEVC Main10 Profile, I'm not sure whether that is correct
  .
  Maybe @@ebr has some idea?

[PaoloPinkel 6]

Hello,

 

• yes, it's the same file
• no, no changes were made to the server (bandwidth limit)

 

And as I said, the file can be played with the Android and web client. It's a little jerky, but it doesn't get that Pixel slush.

[PaoloPinkel 6]

Just now I played it again, now it works (both reported files). 

I do not get it. Not one setting has been changed, not on the server, not on the shield.

[Luke 40082]

That's interesting, thanks for the feedback.

[PaoloPinkel 6]

Today I can not play the film again.

[Luke 40082]

Today I can not play the film again.

What happens when you try?

[PaoloPinkel 6]

[Luke 40082]

Can you attach the ffmpeg log from that? Thanks.

[Luke 40082]

@PaoloPinkel can you try this version and see how it compares?

Thanks.

[PaoloPinkel 6]

Hi, Luke,

sorry, no improvement.

log.7z

[Luke 40082]

Ok thanks for testing.