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Unable to stream live TV to the Fire TV Stick 4K


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#1 axxe OFFLINE  

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Posted 31 March 2020 - 09:46 AM

I have just setup an Emby server and am able to stream live TV to a browser on the local machine.  I can connect to the Emby server from the Fire TV Stick 4k, but when I try to play live TV the screen goes black with the spinning "waiting" timer, no video or audio.  Initially I was able to get a few seconds of video and the audio continued after the video froze on the screen, but now I can't get it to stream to the Fire TV at all.  Once this happens and I try to "go back", nothing happens and after a short while I end up back at the Fire TV apps screen as if Emby was "Killed" for hanging.

 

I have forwarded the logs from the Fire TV Stick 4K at 09:32 EST, the logged on user was vance.

 

Logs from the server are attached.

Attached Files



#2 ebr OFFLINE  

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Posted 31 March 2020 - 10:02 AM

Hi.  There wasn't any playback in the app log you sent.  Can you please try again but just try to play the channel, give it a few seconds and then back out and send the log immediately?

 

Thanks.



#3 axxe OFFLINE  

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Posted 31 March 2020 - 05:01 PM

I had to restart the Fire TV as every time I tried to go to Emby all I got was a black screen.  After resetting the Fire TV and starting the Emby App I was able to stream an SD and an HD program.  Logs attached for both.  I then re-streamed the HD program for about 5 minutes without any problems.  But I have tried a number of time today and it appears to be failing after a short while of playing.  If I can't make it reliable then it will not pass the "Wife Test" and I will be stuck with the Humax box :-(

 

Some additional info - I am using an HD Homerun Connect Quattro as the TV source

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#4 ebr OFFLINE  

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Posted 31 March 2020 - 05:43 PM

I had to restart the Fire TV as every time I tried to go to Emby all I got was a black screen.  After resetting the Fire TV and starting the Emby App I was able to stream an SD and an HD program.  Logs attached for both.  I then re-streamed the HD program for about 5 minutes without any problems.  But I have tried a number of time today and it appears to be failing after a short while of playing.  If I can't make it reliable then it will not pass the "Wife Test" and I will be stuck with the Humax box :-(

 

Some additional info - I am using an HD Homerun Connect Quattro as the TV source

 

So there was no problem during these playback sessions?



#5 axxe OFFLINE  

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Posted 01 April 2020 - 03:23 AM

No, no error in these second set of logs.  

 

Sorry, I must have misinterpreted your first response.  I thought you just wanted to see video playing. ("play a few seconds and back out")

 

I will continue to play live tv and recordings today and if I get a failure I will try to capture the logs and post here.



#6 maegibbons OFFLINE  

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Posted 01 April 2020 - 04:30 AM

Is this a UK stream?

In Live TV settings, make sure:

Direct stream Live TV is unticked
Allow videp stream copy is unticked.

Different HD channels can present differently and forcing a full transcode is the best way to sort the anomolies out.

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#7 axxe OFFLINE  

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Posted 01 April 2020 - 05:19 AM

First attempt this morning failed:

 

05:12 (E-5), 10:12 GMT - Attempt to play live TV (HD Channel) - Played for less than 1 minute then video froze, audio continued.  Attempted to back out and reached the TV Guide, then the app froze and I was kicked out of Emby to the Fire TV Apps page.  Re-entered Emby App to send logs.

05:13 E(-5), 10:13 GMT - Logs sent from Fire TV

 

Logs from the server attached

Attached Files



#8 axxe OFFLINE  

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Posted 01 April 2020 - 05:53 AM

On the Fire TV:

 

Direct Stream Live TV was unticked

Allow Video Stream Copy was ticked, now unticked

 

Stream currently playing OK, will continue to monitor.



#9 axxe OFFLINE  

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Posted 01 April 2020 - 08:43 AM

Live TV played for 2:30 hours without lock up.  Looks like it may have been the "Allow Video Stream Copy" setting on the Fire TV.

 

I will continue to use and check.  If no more problems in a few days I will close this issue.



#10 maegibbons OFFLINE  

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Posted 01 April 2020 - 09:11 AM

Good. Thats why we asked for it to be there.

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#11 axxe OFFLINE  

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Posted 01 April 2020 - 09:34 AM

Just had the same problem with a recorded TV program.  Got a few seconds of video, video freezes and audio continues.  Trying to back out causes the app to be killed and I am returned to the Fire Stick homepage.

 

Fire TV logs submitted at 09:24 EST (14:24 GMT), server logs attached.

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#12 maegibbons OFFLINE  

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Posted 01 April 2020 - 10:49 AM

Then lower the bitrate and force it to transcode.

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Edited by maegibbons, 01 April 2020 - 10:49 AM.


#13 axxe OFFLINE  

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Posted 01 April 2020 - 04:31 PM

Looks like you may be correct with forcing a transcode.  The transcoded streams work OK and the direct streams don't.  I have had to drop the maximum bit rate to 5Mbps to force a transcode though which seems a little low to me??

 

Is there a way to force transcoding for a specific client (i.e. the Fire TV Stick)?



#14 ebr OFFLINE  

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Posted 01 April 2020 - 04:35 PM

Is there a way to force transcoding for a specific client (i.e. the Fire TV Stick)?

 

Uncheck the options "Attempt to Live Stream TV" and "Allow Video Stream Copy".



#15 maegibbons OFFLINE  

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Posted 01 April 2020 - 07:06 PM

Uncheck the options "Attempt to Live Stream TV" and "Allow Video Stream Copy".

We've done the Live TV bit. He is now talking about recorded stuff.

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#16 maegibbons OFFLINE  

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Posted 01 April 2020 - 07:13 PM

Looks like you may be correct with forcing a transcode. The transcoded streams work OK and the direct streams don't. I have had to drop the maximum bit rate to 5Mbps to force a transcode though which seems a little low to me??

Is there a way to force transcoding for a specific client (i.e. the Fire TV Stick)?

Ive generally not had issues with recorded items for a long time although to be fair I do not use a fire stick that often.

Where are you exactly with EST time zone picking up DVB streams with AAC_LATM????

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Edited by maegibbons, 01 April 2020 - 07:13 PM.


#17 axxe OFFLINE  

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Posted 02 April 2020 - 02:33 AM

I am UK, but in your reporting issues [FAQ](https://emby.media/c...port-a-problem/) you ask for the time in EST when Fire Logs are submitted through the app, hence my times given in EST.



#18 maegibbons OFFLINE  

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Posted 02 April 2020 - 05:29 AM

I am UK, but in your reporting issues [FAQ](https://emby.media/c...port-a-problem/) you ask for the time in EST when Fire Logs are submitted through the app, hence my times given in EST.

Ah ok. I just give it to @ebr in GMT usually. But thats good.

Do you have any other devices to test playback on? Like android phone?

Just need to prove its just fire tv.

If you can then put up a sample recording somewhere i can download, I can then check it on a fire tv stick here.

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#19 axxe OFFLINE  

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Posted 02 April 2020 - 06:43 AM

PM'd a link to a short video clip which is causing issues on Fire TV Stick 4K.

 

Emby App on Android phone streams OK without changing any settings.  Chrome Browser also works.

 

Thanks

 

Vance



#20 maegibbons OFFLINE  

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Posted 03 April 2020 - 06:37 AM

@ebr

Just tried to play the .ts sample that @axxe sent me.

It fails with a "Too many errors" on Android TV mi box.

Sent logs st 11.32 am BST

Emby-core
emby

Can yo see why it fails? Direct plays on android mobile.

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