btemple 1 Posted March 27, 2020 Posted March 27, 2020 Hi All, I'm running into an issue, and know I'm doing something stupid, but just can't figure it out. I recently upgraded the hardware on my Emby Server, including a new network adaptor. Since doing this, when I start Emby Server and try to launch Emby in a browser, I'm receiving the following error: This site can’t be reachedlocalhost refused to connect. ERR_CONNECTION_REFUSED I'm attempting to open the standard localhost Emby link: http://localhost:8096/web/index.html#!/dashboard Emby has worked for years without issue, so suspect it's something I've done as part of the hardware upgrade. What I've tried or checked so far: 1) Restarted Windows 7 PC (several times) 2) Uninstalled and Reinstalled Emby Server (Several times, also in conjunction with PC restart) 3) Uninstalled network adaptor device driver and reinstalled 4) Checked firewall settings and port forwarding 5) Disabled antivirus 6) Searched forum for similar issues, but none of the fixes seem to work or they don't apply 7) Googled for any other similar issues - no luck I'm at a loss for what else to check. I suspect it's something simple, and would appreciate any suggestions for what I should look for or how to troubleshoot. Let me know if there's any other information that would be helpful. Thanks for your help!- Blaise
Happy2Play 9229 Posted March 28, 2020 Posted March 28, 2020 Is Windows 7 fully updated? Does embyserver.exe remain running after you launch it (Tackmanager)? Can you post the server log.
maegibbons 1268 Posted March 28, 2020 Posted March 28, 2020 Is Windows 7 fully updated? Does embyserver.exe remain running after you launch it (Tackmanager)? Can you post the server log. Tackmanager..... are you riding a horse? Krs Mark Sent from my SM-N976B using Tapatalk 1
btemple 1 Posted March 28, 2020 Author Posted March 28, 2020 Is Windows 7 fully updated? Does embyserver.exe remain running after you launch it (Tackmanager)? Can you post the server log. OK, been doing some investigation based on your suggestions. Answers to questions first: Windows 7 is fully updated. No outstanding updates. Embyserver.exe is stopping after a couple of minutes, but Embytray.exe continues to run (not that it's going to do much good!) Server log is attached for info, but I don't think it's going to tell us much. I also had a look at the Application Event Log, and found this error for the time the server is stopping: Application: EmbyServer.exe CoreCLR Version: 4.700.20.6602 .NET Core Version: 3.1.2 Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEDC21102B (000007FEDC080000) with exit code c0000005. Did some research on this error, and found a couple of articles suggesting install VC++2015 or 2017, so have uninstalled and reinstalled VC++2015-2019. Also uninstalled and re-installed .NET. Unfortunately, none of that did any good. Any more suggestions welcome! Thanks for your help! embyserver.txt
Luke 39008 Posted March 28, 2020 Posted March 28, 2020 Hi, can you please try removing all plugin.dll files from here: C:\Users\Blaise\AppData\Roaming\Emby-Server\programdata\plugins Please see if that helps. Thanks.
btemple 1 Posted March 28, 2020 Author Posted March 28, 2020 Hi, can you please try removing all plugin.dll files from here: C:\Users\Blaise\AppData\Roaming\Emby-Server\programdata\plugins Please see if that helps. Thanks. Thanks Luke. Tried that, and same result. Server shuts down within a couple of minutes, and got the same .NET error as above. However this time I also got this error in the Event Viewer: Faulting application name: EmbyServer.exe, version: 4.4.0.40, time stamp: 0x5e222541 Faulting module name: coreclr.dll, version: 4.700.20.6602, time stamp: 0x5e211dac Exception code: 0xc0000005 Fault offset: 0x000000000019102b Faulting process id: 0xae8 Faulting application start time: 0x01d6052ceaf9b5c0 Faulting application path: C:\Users\Blaise\AppData\Roaming\Emby-Server\system\EmbyServer.exe Faulting module path: C:\Users\Blaise\AppData\Roaming\Emby-Server\system\coreclr.dll Report Id: 2e67c95d-7120-11ea-a1dc-d6e0f0da678d FYI, the plugins all re-created themselves when I ran Server. Assuming this is as expected. Latest log attached for info.
Happy2Play 9229 Posted March 28, 2020 Posted March 28, 2020 (edited) Can you test a portable install, do you get the same results? https://emby.media/windows-server.html Just click through the install wizard and see if it runs properly. Edited March 28, 2020 by Happy2Play
btemple 1 Posted March 28, 2020 Author Posted March 28, 2020 Can you test a portable install, do you get the same results? https://emby.media/windows-server.html Just click through the install wizard and see if it runs properly. OK, just tried this one, and was hopeful that it would work as it stayed up for about 5 minutes, but in the end it failed with the same Event Viewer error messages as above (.NET and Application Error). Server log attached for info... Also getting a third associated Event Viewer message from time to time: Fault bucket 1171860363, type 393386200 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: EmbyServer.exe P2: 4.4.0.40 P3: 5e222541 P4: coreclr.dll P5: 4.700.20.6602 P6: 5e211dac P7: c0000005 P8: 000000000019102b P9: P10: Attached files: C:\Users\Blaise\AppData\Local\Temp\WER68C0.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\Blaise\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EmbyServer.exe_8d31da6337444afd9e555933db232ffd0bfdd57_0ffa6c49 Analysis symbol: Rechecking for solution: 0 Report Id: 84fd3ea4-7145-11ea-9f10-d6c67621fcb4 Report Status: 0 embyserver.txt
Happy2Play 9229 Posted March 28, 2020 Posted March 28, 2020 This sounds like the other similar topic, where it either works or it doesn't. But has to be something in .NET. You can try this and look through that topic. https://emby.media/community/index.php?/topic/70280-emby-errors-on-windows-7at-wits-end/?p=705986
Solution btemple 1 Posted March 29, 2020 Author Solution Posted March 29, 2020 This sounds like the other similar topic, where it either works or it doesn't. But has to be something in .NET. You can try this and look through that topic. https://emby.media/community/index.php?/topic/70280-emby-errors-on-windows-7at-wits-end/?p=705986 I'd read that one before, which prompted me to update VC++2015-2019 and .NET. BUT, on reading it again, I noticed that this issue had something in common with me! One of the things I'd recently done in the hardware replacement was to install a new graphics cards - an AMD Mobility Radeon HD 5100. With that in mind and where it was common between both issues, I looked for updated drivers. Don't ask me why this would have been the issue, but apparently it was! After updating the drivers, I'm now able to launch both Emby Server Standard and Emby Portal without it crashing. Or at least it's been running for about an hour now, which is better than the 2 minutes I had before! So, I think that's cracked this one! Thanks for all of your help and suggestions. Certainly helped me keep my sanity and work through until I found what the problem was!
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