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Emby Server

Best Answer btemple , 29 March 2020 - 11:19 AM

This sounds like the other similar topic, where it either works or it doesn't.  But has to be something in .NET.

 

You can try this and look through that topic.

https://emby.media/c...s-end/?p=705986

 

I'd read that one before, which prompted me to update VC++2015-2019 and .NET.  BUT, on reading it again, I noticed that this issue had something in common with me!  One of the things I'd recently done in the hardware replacement was to install a new graphics cards - an AMD Mobility Radeon HD 5100.  With that in mind and where it was common between both issues, I looked for updated drivers.  Don't ask me why this would have been the issue, but apparently it was!  After updating the drivers, I'm now able to launch both Emby Server Standard and Emby Portal without it crashing.  Or at least it's been running for about an hour now, which is better than the 2 minutes I had before!  

So, I think that's cracked this one!  Thanks for all of your help and suggestions.  Certainly helped me keep my sanity and work through until I found what the problem was!  

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#1 btemple OFFLINE  

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Posted 27 March 2020 - 04:22 PM

Hi All,

 

I'm running into an issue, and know I'm doing something stupid, but just can't figure it out.  I recently upgraded the hardware on my Emby Server, including a new network adaptor.  Since doing this, when I start Emby Server and try to launch Emby in a browser, I'm receiving the following error:

 

This site can’t be reached

localhost refused to connect.

ERR_CONNECTION_REFUSED

 

I'm attempting to open the standard localhost Emby link: http://localhost:809...tml#!/dashboard

 

Emby has worked for years without issue, so suspect it's something I've done as part of the hardware upgrade.  What I've tried or checked so far:

 

1) Restarted Windows 7 PC (several times)

2) Uninstalled and Reinstalled Emby Server (Several times, also in conjunction with PC restart)

3) Uninstalled network adaptor device driver and reinstalled

4) Checked firewall settings and port forwarding

5) Disabled antivirus

6) Searched forum for similar issues, but none of the fixes seem to work or they don't apply

7) Googled for any other similar issues - no luck

 

I'm at a loss for what else to check.  I suspect it's something simple, and would appreciate any suggestions for what I should look for or how to troubleshoot.

 

Let me know if there's any other information that would be helpful.

Thanks for your help!

- Blaise

 



#2 Happy2Play OFFLINE  

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Posted 27 March 2020 - 08:38 PM

Is Windows 7 fully updated?

 

Does embyserver.exe remain running after you launch it (Tackmanager)?

 

Can you post the server log.



#3 maegibbons OFFLINE  

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Posted 28 March 2020 - 07:16 AM

Is Windows 7 fully updated?

Does embyserver.exe remain running after you launch it (Tackmanager)?

Can you post the server log.

Tackmanager..... are you riding a horse?

Krs

Mark

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#4 btemple OFFLINE  

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Posted 28 March 2020 - 01:22 PM

Is Windows 7 fully updated?

 

Does embyserver.exe remain running after you launch it (Tackmanager)?

 

Can you post the server log.

 

OK, been doing some investigation based on your suggestions.  Answers to questions first:

 

Windows 7 is fully updated.  No outstanding updates.

 

Embyserver.exe is stopping after a couple of minutes, but Embytray.exe continues to run (not that it's going to do much good!)

 

Server log is attached for info, but I don't think it's going to tell us much.

 

I also had a look at the Application Event Log, and found this error for the time the server is stopping:

 

Application: EmbyServer.exe
CoreCLR Version: 4.700.20.6602
.NET Core Version: 3.1.2
Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEDC21102B (000007FEDC080000) with exit code c0000005.
 
 
Did some research on this error, and found a couple of articles suggesting install VC++2015 or 2017, so have uninstalled and reinstalled VC++2015-2019.  Also uninstalled and re-installed .NET.  
 
Unfortunately, none of that did any good.  
 
Any more suggestions welcome!  

Thanks for your help!

Attached Files



#5 Luke OFFLINE  

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Posted 28 March 2020 - 01:54 PM

Hi, can you please try removing all plugin.dll files from here:

C:\Users\Blaise\AppData\Roaming\Emby-Server\programdata\plugins

Please see if that helps. Thanks.



#6 btemple OFFLINE  

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Posted 28 March 2020 - 02:20 PM

Hi, can you please try removing all plugin.dll files from here:

C:\Users\Blaise\AppData\Roaming\Emby-Server\programdata\plugins

Please see if that helps. Thanks.

 

 

Thanks Luke.  Tried that, and same result. Server shuts down within a couple of minutes, and got the same .NET error as above. 

However this time I also got this error in the Event Viewer:

 

Faulting application name: EmbyServer.exe, version: 4.4.0.40, time stamp: 0x5e222541
Faulting module name: coreclr.dll, version: 4.700.20.6602, time stamp: 0x5e211dac
Exception code: 0xc0000005
Fault offset: 0x000000000019102b
Faulting process id: 0xae8
Faulting application start time: 0x01d6052ceaf9b5c0
Faulting application path: C:\Users\Blaise\AppData\Roaming\Emby-Server\system\EmbyServer.exe
Faulting module path: C:\Users\Blaise\AppData\Roaming\Emby-Server\system\coreclr.dll
Report Id: 2e67c95d-7120-11ea-a1dc-d6e0f0da678d
 

 

FYI, the plugins all re-created themselves when I ran Server.  Assuming this is as expected.  

 

Latest log attached for info.



#7 Happy2Play OFFLINE  

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Posted 28 March 2020 - 02:27 PM

Can you test a portable install, do you get the same results?

 

https://emby.media/windows-server.html

 

Just click through the install wizard and see if it runs properly.


Edited by Happy2Play, 28 March 2020 - 02:28 PM.


#8 btemple OFFLINE  

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Posted 28 March 2020 - 06:53 PM

Can you test a portable install, do you get the same results?

 

https://emby.media/windows-server.html

 

Just click through the install wizard and see if it runs properly.

 

OK, just tried this one, and was hopeful that it would work as it stayed up for about 5 minutes, but in the end it failed with the same Event Viewer error messages as above (.NET and Application Error).  Server log attached for info...

 

Also getting a third associated Event Viewer message from time to time:

 

Fault bucket 1171860363, type 393386200
Event Name: APPCRASH
Response: Not available
Cab Id: 0
 
Problem signature:
P1: EmbyServer.exe
P2: 4.4.0.40
P3: 5e222541
P4: coreclr.dll
P5: 4.700.20.6602
P6: 5e211dac
P7: c0000005
P8: 000000000019102b
P9: 
P10: 
 
Attached files:
C:\Users\Blaise\AppData\Local\Temp\WER68C0.tmp.WERInternalMetadata.xml
 
These files may be available here:
C:\Users\Blaise\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EmbyServer.exe_8d31da6337444afd9e555933db232ffd0bfdd57_0ffa6c49
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 84fd3ea4-7145-11ea-9f10-d6c67621fcb4
Report Status: 0

Attached Files



#9 Happy2Play OFFLINE  

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Posted 28 March 2020 - 07:45 PM

This sounds like the other similar topic, where it either works or it doesn't.  But has to be something in .NET.

 

You can try this and look through that topic.

https://emby.media/c...s-end/?p=705986



#10 btemple OFFLINE  

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Posted 29 March 2020 - 11:19 AM   Best Answer

This sounds like the other similar topic, where it either works or it doesn't.  But has to be something in .NET.

 

You can try this and look through that topic.

https://emby.media/c...s-end/?p=705986

 

I'd read that one before, which prompted me to update VC++2015-2019 and .NET.  BUT, on reading it again, I noticed that this issue had something in common with me!  One of the things I'd recently done in the hardware replacement was to install a new graphics cards - an AMD Mobility Radeon HD 5100.  With that in mind and where it was common between both issues, I looked for updated drivers.  Don't ask me why this would have been the issue, but apparently it was!  After updating the drivers, I'm now able to launch both Emby Server Standard and Emby Portal without it crashing.  Or at least it's been running for about an hour now, which is better than the 2 minutes I had before!  

So, I think that's cracked this one!  Thanks for all of your help and suggestions.  Certainly helped me keep my sanity and work through until I found what the problem was!  







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