maegibbons 1287 Posted March 11, 2020 Posted March 11, 2020 Hi Subject says it all but AT LEAST the following UK British Daily Soaps are being marked as REPEATS when they should be NEW * Emmerdale * Coronation Street Both these are on Main OTA Channel 3 or 103 in HD Can you please fix. Lineups used: GBR-1000207-DEFAULT GBR-1001658-DEFAULT Krs Mark 1
PenkethBoy 2066 Posted March 11, 2020 Posted March 11, 2020 Seeing the same Also BBC1 (1)/BBC1HD (101) for Eastenders GBR-1000040-Default
Spaceboy 2565 Posted March 11, 2020 Posted March 11, 2020 seeing the same athough i get my guide data from schedules direct so it seems the issue may be higher up the chain
maegibbons 1287 Posted March 11, 2020 Author Posted March 11, 2020 seeing the same athough i get my guide data from schedules direct so it seems the issue may be higher up the chainI.E. Gracenote. Krs Mark Sent from my SM-N976B using Tapatalk 1
maegibbons 1287 Posted March 16, 2020 Author Posted March 16, 2020 @@Luke , @@ebr So what happens about Guide Data issues? We just report them here for them to be ignored? Not even acknowledged? Is there any way to track if you are doing anything about them? I KNOW you guys are busy developing but these small data things do need to be rectified. Perhaps you need to employ a guide data person? To log and progress such matters. Krs Mark Sent from my SM-N976B using Tapatalk 1
ebr 15672 Posted March 16, 2020 Posted March 16, 2020 All we can do is pass these on to the ultimate provider and we do that.
maegibbons 1287 Posted March 16, 2020 Author Posted March 16, 2020 All we can do is pass these on to the ultimate provider and we do that.Do they give you a ticket number or other reference that can be shared and validated? If you dont tell us its been done, how do we know? Krs Mark Sent from my SM-N976B using Tapatalk
Luke 40119 Posted March 16, 2020 Posted March 16, 2020 They don't. It's just an email exchange we have with a contact.
maegibbons 1287 Posted March 16, 2020 Author Posted March 16, 2020 They don't. It's just an email exchange we have with a contact.Ok. So instead of us just wondering whats happening. In future, could you just update the thread with something like "Logged issue by email with supplier" Krs Mark Sent from my SM-N976B using Tapatalk 1
maegibbons 1287 Posted March 16, 2020 Author Posted March 16, 2020 seeing the same athough i get my guide data from schedules direct so it seems the issue may be higher up the chainMark, can you report this to Schedules Direct? They probably have more clout than Emby does with Gracenote. May get it fixed faster. Krs Mark Sent from my SM-N976B using Tapatalk 1
Spaceboy 2565 Posted March 16, 2020 Posted March 16, 2020 Mark, can you report this to Schedules Direct? They probably have more clout than Emby does with Gracenote. May get it fixed faster. Krs Mark Sent from my SM-N976B using Tapatalk [emoji3] will do
Spaceboy 2565 Posted March 17, 2020 Posted March 17, 2020 Reported to SD and I got an email within an hour saying they were on the case of getting it fixed 1
maegibbons 1287 Posted March 17, 2020 Author Posted March 17, 2020 Reported to SD and I got an email within an hour saying they were on the case of getting it fixedExcellent! Just how it should operate! Emby please take note!! Krs Mark Sent from my SM-N976B using Tapatalk
ebr 15672 Posted March 17, 2020 Posted March 17, 2020 Mark, can you report this to Schedules Direct? They probably have more clout than Emby does with Gracenote. This is a very good idea whenever possible because they do have more clout and guide data management is 100% their business (that's where all their resources are applied). Thanks.
maegibbons 1287 Posted March 17, 2020 Author Posted March 17, 2020 This is a very good idea whenever possible because they do have more clout and guide data management is 100% their business (that's where all their resources are applied). Thanks. @@Spaceboy looks like Team emby have appointed you the official guide error reporting person!! Since no one else has an SD sub anymore!! I think you should be on for free emby beer. Krs Mark Sent from my SM-N976B using Tapatalk 1
Spaceboy 2565 Posted March 17, 2020 Posted March 17, 2020 @@Spaceboy looks like Team emby have appointed you the official guide error reporting person!! Since no one else has an SD sub anymore!! I think you should be on for free emby beer. Krs Mark Sent from my SM-N976B using Tapatalk [emoji23] happy to do the uk ones
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