maegibbons 1245 Posted March 11 Hi Subject says it all but AT LEAST the following UK British Daily Soaps are being marked as REPEATS when they should be NEW * Emmerdale * Coronation Street Both these are on Main OTA Channel 3 or 103 in HD Can you please fix. Lineups used: GBR-1000207-DEFAULT GBR-1001658-DEFAULT Krs Mark 1 Share this post Link to post Share on other sites
PenkethBoy 1601 Posted March 11 Seeing the same Also BBC1 (1)/BBC1HD (101) for Eastenders GBR-1000040-Default Share this post Link to post Share on other sites
Spaceboy 1472 Posted March 11 seeing the same athough i get my guide data from schedules direct so it seems the issue may be higher up the chain Share this post Link to post Share on other sites
maegibbons 1245 Posted March 11 seeing the same athough i get my guide data from schedules direct so it seems the issue may be higher up the chainI.E. Gracenote. Krs Mark Sent from my SM-N976B using Tapatalk 1 Share this post Link to post Share on other sites
maegibbons 1245 Posted March 16 @@Luke , @@ebr So what happens about Guide Data issues? We just report them here for them to be ignored? Not even acknowledged? Is there any way to track if you are doing anything about them? I KNOW you guys are busy developing but these small data things do need to be rectified. Perhaps you need to employ a guide data person? To log and progress such matters. Krs Mark Sent from my SM-N976B using Tapatalk 1 Share this post Link to post Share on other sites
ebr 10620 Posted March 16 All we can do is pass these on to the ultimate provider and we do that. Share this post Link to post Share on other sites
Spaceboy 1472 Posted March 16 So, acknowledgement then? 1 Share this post Link to post Share on other sites
maegibbons 1245 Posted March 16 All we can do is pass these on to the ultimate provider and we do that.Do they give you a ticket number or other reference that can be shared and validated? If you dont tell us its been done, how do we know? Krs Mark Sent from my SM-N976B using Tapatalk Share this post Link to post Share on other sites
Luke 24730 Posted March 16 They don't. It's just an email exchange we have with a contact. Share this post Link to post Share on other sites
maegibbons 1245 Posted March 16 They don't. It's just an email exchange we have with a contact.Ok. So instead of us just wondering whats happening. In future, could you just update the thread with something like "Logged issue by email with supplier" Krs Mark Sent from my SM-N976B using Tapatalk 1 Share this post Link to post Share on other sites
maegibbons 1245 Posted March 16 seeing the same athough i get my guide data from schedules direct so it seems the issue may be higher up the chainMark, can you report this to Schedules Direct? They probably have more clout than Emby does with Gracenote. May get it fixed faster. Krs Mark Sent from my SM-N976B using Tapatalk 1 Share this post Link to post Share on other sites
Spaceboy 1472 Posted March 16 Mark, can you report this to Schedules Direct? They probably have more clout than Emby does with Gracenote. May get it fixed faster. Krs Mark Sent from my SM-N976B using Tapatalk [emoji3] will do Share this post Link to post Share on other sites
Spaceboy 1472 Posted March 17 Reported to SD and I got an email within an hour saying they were on the case of getting it fixed 1 Share this post Link to post Share on other sites
maegibbons 1245 Posted March 17 Reported to SD and I got an email within an hour saying they were on the case of getting it fixedExcellent! Just how it should operate! Emby please take note!! Krs Mark Sent from my SM-N976B using Tapatalk Share this post Link to post Share on other sites
ebr 10620 Posted March 17 Mark, can you report this to Schedules Direct? They probably have more clout than Emby does with Gracenote. This is a very good idea whenever possible because they do have more clout and guide data management is 100% their business (that's where all their resources are applied). Thanks. Share this post Link to post Share on other sites
maegibbons 1245 Posted March 17 This is a very good idea whenever possible because they do have more clout and guide data management is 100% their business (that's where all their resources are applied). Thanks. @@Spaceboy looks like Team emby have appointed you the official guide error reporting person!! Since no one else has an SD sub anymore!! I think you should be on for free emby beer. Krs Mark Sent from my SM-N976B using Tapatalk 1 Share this post Link to post Share on other sites
Spaceboy 1472 Posted March 17 @@Spaceboy looks like Team emby have appointed you the official guide error reporting person!! Since no one else has an SD sub anymore!! I think you should be on for free emby beer. Krs Mark Sent from my SM-N976B using Tapatalk [emoji23] happy to do the uk ones Share this post Link to post Share on other sites
