Emby (Win64) 4.3.1.0 - Identify Feature issues

[jangle 1]

Good Afternoon All.

 

My installation of Emby 4.3.1.0 has been solid for months but what is weird when a movie fails to be identified I simply choose 'Identify' enter the search and the correct information including picture is found and I then select replace and click ok and it usually updates and changes everything.

 

But at the moment it goes through the motions but the image/data is still staying as the original information.

 

I am failing to get it ti successfully update with the correct information it has found.

 

Any ideas?

 

Regards,

Stuart

[Luke 38500]

Hi there, can you please go over an example? Thanks.

[jangle 1]

STEP 1 - Movie identified, data to be updated.

STEP 2 - Running Identify process and entering search information.

STEP 3 - Correct information found from search.

STEP 4 - Replacing existing data running OK.

STEP 5 - Movie information not updated.

 

Emby Server Log Attached

embyserver.txt

[Luke 38500]

did you try refreshing the page?

[Luke 38500]

Here's one problem.  You configured a custom metadata folder path but the server is being denied access to delete files from it:

2020-03-10 17:43:31.144 Debug App: MovieNfoProvider returned no metadata for D:\Video\DOCUMENTORIES\About Cannabis and Cancer (2019)\About Cannabis and Cancer (2019).mkv
2020-03-10 17:43:31.196 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 4.3.1.0
	Command line: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/Administrator/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Program data path: C:\Users\Administrator\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\Administrator\AppData\Roaming\Emby-Server\system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path 'D:\Emby Server\metadata\library\91\910789471525b49337b46d7c779cbe0e\poster.jpg' is denied.
	   at System.IO.FileSystem.DeleteFile(String fullPath)
	   at System.IO.File.Delete(String path)
	   at Emby.Server.Implementations.IO.ManagedFileSystem.DeleteFileInternal(String path, Boolean sendToRecycleBin)

[jangle 1]

The page was refreshed.

 

The folder has the same access permissions as the others such as cache and transcoding.

 

It can successfully search / open the folder.

 

Thank you for the information I will dig deeper.

[Luke 38500]

Yes I would resolve those file access problems first and then re-evaluate. There's a good chance it will resolve your issue. Thanks.