M3th0s 14 Posted March 10, 2020 Share Posted March 10, 2020 Hi guys I'm finding a really strange issue. A specific episode in my library is not playing, despite having 4 files associated with it (2 4K files and 2 1080p files) I keep getting: "No compatible streams are currently available. Please try again later or contact your system administrator for details." I tried checking the logs but I don't see anything out of the ordinary. 2020-03-10 10:55:07.507 Info HttpServer: HTTP HEAD http://emby:8096/. UserAgent: Mozilla/5.0 (compatible; MSIE 5.01; Windows NT 10.0) 2020-03-10 10:55:07.507 Info HttpServer: HTTP Response 302 to ipaddress. Time: 0ms. http://emby:8096/ 2020-03-10 10:55:07.547 Info HttpServer: HTTP GET http://serveraddress:8096/Users/49df3570cdb042e0b06685007c7cacaf. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 2020-03-10 10:55:07.548 Info HttpServer: HTTP Response 200 to ipaddress. Time: 1ms. http://serveraddress:8096/Users/49df3570cdb042e0b06685007c7cacaf 2020-03-10 10:55:07.555 Info HttpServer: HTTP GET http://serveraddress:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 2020-03-10 10:55:07.558 Info HttpServer: HTTP Response 200 to ipaddress. Time: 3ms. http://serveraddress:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate I've also tried checking if it was a device specific issue but it happens also on the iOS app and firestick app so it's not app specific. If anyone could help me it would be greatly appreciated as I have no idea how to fix this. I've tried a library re-scan, but that didn't work. I've checked the paths for the files and they do exist and are in the right folder and named accordingly. Thanks in advance Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 I have enabled debug logging, please see below: 2020-03-10 11:11:26.144 Info HttpServer: HTTP GET http://server_address:8096/System/Endpoint. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 2020-03-10 11:11:26.145 Info HttpServer: HTTP Response 200 to 62.6.52.17. Time: 0ms. http://server_address:8096/System/Endpoint 2020-03-10 11:11:26.298 Info HttpServer: HTTP POST http://server_address:8096/Items/522720/PlaybackInfo?UserId=49df3570cdb042e0b06685007c7cacaf&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=120000000. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 2020-03-10 11:11:26.302 Debug App: GetPostedPlaybackInfo request: {"Id":"522720","UserId":"49df3570cdb042e0b06685007c7cacaf","MaxStreamingBitrate":120000000,"StartTimeTicks":0,"DeviceProfile":{"EnableAlbumArtInDidl":false,"EnableSingleAlbumArtLimit":false,"EnableSingleSubtitleLimit":false,"SupportedMediaTypes":"Audio,Photo,Video","MaxAlbumArtWidth":0,"MaxAlbumArtHeight":0,"MaxStreamingBitrate":140000000,"MusicStreamingTranscodingBitrate":192000,"TimelineOffsetSeconds":0,"RequiresPlainVideoItems":false,"RequiresPlainFolders":false,"IgnoreTranscodeByteRangeRequests":false,"XmlRootAttributes":[],"DirectPlayProfiles":[{"Container":"mp4,m4v","AudioCodec":"mp3,aac,opus,flac,vorbis","VideoCodec":"h264,vp8,vp9","Type":"Video"},{"Container":"mkv","AudioCodec":"mp3,aac,opus,flac,vorbis","VideoCodec":"h264,vp8,vp9","Type":"Video"},{"Container":"flv","AudioCodec":"aac,mp3","VideoCodec":"h264","Type":"Video"},{"Container":"mov","AudioCodec":"mp3,aac,opus,flac,vorbis","VideoCodec":"h264","Type":"Video"},{"Container":"opus","Type":"Audio"},{"Container":"mp3","AudioCodec":"mp3","Type":"Audio"},{"Container":"mp2,mp3","AudioCodec":"mp2","Type":"Audio"},{"Container":"aac","AudioCodec":"aac","Type":"Audio"},{"Container":"m4a","AudioCodec":"aac","Type":"Audio"},{"Container":"mp4","AudioCodec":"aac","Type":"Audio"},{"Container":"flac","Type":"Audio"},{"Container":"webma,webm","Type":"Audio"},{"Container":"wav","Type":"Audio"},{"Container":"ogg","Type":"Audio"},{"Container":"webm","AudioCodec":"vorbis,opus","VideoCodec":"VP8","Type":"Video"},{"Container":"webm","AudioCodec":"vorbis,opus","VideoCodec":"VP9","Type":"Video"}],"TranscodingProfiles":[{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":true},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"opus","Type":"Audio","AudioCodec":"opus","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"opus","Type":"Audio","AudioCodec":"opus","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mkv","Type":"Video","VideoCodec":"h264,vp8,vp9","AudioCodec":"mp3,aac,opus,flac,vorbis","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":true,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"ts","Type":"Video","VideoCodec":"h264","AudioCodec":"mp3,aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":true,"ManifestSubtitles":"vtt"},{"Container":"webm","Type":"Video","VideoCodec":"vpx","AudioCodec":"vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp4","Type":"Video","VideoCodec":"h264","AudioCodec":"mp3,aac,opus,flac,vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false}],"ContainerProfiles":[],"CodecProfiles":[{"Type":"VideoAudio","Conditions":[{"Condition":"Equals","Property":"IsSecondaryAudio","Value":"false","IsRequired":false}],"ApplyConditions":[],"Codec":"aac"},{"Type":"VideoAudio","Conditions":[{"Condition":"Equals","Property":"IsSecondaryAudio","Value":"false","IsRequired":false}],"ApplyConditions":[]},{"Type":"Video","Conditions":[{"Condition":"EqualsAny","Property":"VideoProfile","Value":"high|main|baseline|constrained baseline|high 10","IsRequired":false},{"Condition":"LessThanEqual","Property":"VideoLevel","Value":"51","IsRequired":false}],"ApplyConditions":[],"Codec":"h264"}],"ResponseProfiles":[{"Container":"m4v","Type":"Video","MimeType":"video/mp4","Conditions":[]}],"SubtitleProfiles":[{"Format":"vtt","Method":"Hls"},{"Format":"vtt","Method":"External"},{"Format":"ass","Method":"External"},{"Format":"ssa","Method":"External"}]},"EnableDirectPlay":true,"EnableDirectStream":true,"EnableTranscoding":true,"AllowVideoStreamCopy":true,"AllowAudioStreamCopy":true,"IsPlayback":false,"AutoOpenLiveStream":false,"DirectPlayProtocols":["Http"]} 2020-03-10 11:11:26.305 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2020-03-10 11:11:26.306 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2020-03-10 11:11:26.306 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2020-03-10 11:11:26.306 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2020-03-10 11:11:26.307 Info HttpServer: HTTP Response 200 to 62.6.52.17. Time: 9ms. http://server_address:8096/Items/522720/PlaybackInfo?UserId=49df3570cdb042e0b06685007c7cacaf&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=120000000 2020-03-10 11:11:29.785 Info HttpServer: HTTP HEAD http://emby:8096/. UserAgent: Mozilla/5.0 (compatible; MSIE 5.01; Windows NT 10.0) 2020-03-10 11:11:29.785 Info HttpServer: HTTP Response 302 to 172.18.0.5. Time: 0ms. http://emby:8096/ 2020-03-10 11:11:32.005 Info HttpServer: HTTP GET http://server_address:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 2020-03-10 11:11:32.010 Info HttpServer: HTTP Response 200 to 62.6.52.17. Time: 5ms. http://server_address:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate 2020-03-10 11:11:35.251 Debug SessionManager: Removing active session Chrome TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzc5LjAuMzk0NS4xMzAgU2FmYXJpLzUzNy4zNnwxNTgyNjQ0ODUzOTcz 2020-03-10 11:11:35.251 Debug SessionManager: Disposing session controller WebSocketController Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted March 10, 2020 Share Posted March 10, 2020 attach your server log. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 Please see attached embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 10, 2020 Share Posted March 10, 2020 Was there an ffmpeg log as well? Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 Was there an ffmpeg log as well? No there wasn't. ffmpeg log files had not been modified since the day before. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 Just to add to this Luke, I've tried downloading 2 files and they play no problems, so emby is obviously having issues with something. Just don't know what! Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 10, 2020 Share Posted March 10, 2020 Please try submitting an in-app log in the Fire TV app so that @@ebr can review. Thanks. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 (edited) I can submit an app for the iphone. The firetv will be harder as the person for the testing is away at the moment. EDIT: I see there's no option to do so via the iOS app. Do the server logs not help at all? EDIT2: I also have an nvidia shield. Would I be able to submit anything from there? Edited March 10, 2020 by M3th0s Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 10, 2020 Share Posted March 10, 2020 Yes you can submit a log from the shield. Instructions are at the bottom of here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 (edited) Hi Luke I've just tried this on the shield and the files seem to work there. I'm trying to send the logs. I've enabled the debug log option however I don't see an option to send them? EDIT: Also inexplicably the files now seem to play on the browser! EDIT2: Same with the iOS app! Edited March 10, 2020 by M3th0s Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 10, 2020 Share Posted March 10, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 10, 2020 Author Share Posted March 10, 2020 Thanks for the feedback. Is there a reason for this though? And if it's fixed what fixed it? Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 10, 2020 Share Posted March 10, 2020 I have no idea, sorry, but if you can get it to happen again then we can dig deeper. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 25, 2020 Author Share Posted March 25, 2020 Hi Luke Another file is giving me the same issue. I've sent you the logs in a PM. Time stamp would be between 08:26 and 08:27. No compatible streams. Thanks in advance Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 25, 2020 Author Share Posted March 25, 2020 (edited) Just wanted to add to this it's not just happening on android TV, but any device I try to play it on. Interestingly, if you download the file, it does ofc play with no issues so wondering what the hell Luke I've sent you another server log with debug enabled. Edited March 25, 2020 by M3th0s Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 25, 2020 Share Posted March 25, 2020 Was there an ffmpeg log? Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 25, 2020 Author Share Posted March 25, 2020 File sent Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 25, 2020 Share Posted March 25, 2020 If you turn off hardware transcoding, how does that compare? Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 25, 2020 Author Share Posted March 25, 2020 Will have to test this tomorrow or later on as I have a few ppl connected to the server. Will come back to you! Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 25, 2020 Share Posted March 25, 2020 Thanks. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 26, 2020 Author Share Posted March 26, 2020 Tried disabling hw transcoding, exact same issue. Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 26, 2020 Share Posted March 26, 2020 can you capture the contents of the browser debug console? thanks. Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 26, 2020 Author Share Posted March 26, 2020 Sure Going to bed now. Will do so in the morning Link to comment Share on other sites More sharing options...
M3th0s 14 Posted March 26, 2020 Author Share Posted March 26, 2020 (edited) Hi Luke Attached Edited March 26, 2020 by M3th0s Link to comment Share on other sites More sharing options...
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