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Playback error

M3th0s

By M3th0s
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M3th0s

M3th0s   14

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Hi guys

 

I'm finding a really strange issue.

 

A specific episode in my library is not playing, despite having 4 files associated with it (2 4K files and 2 1080p files)

 

I keep getting: "No compatible streams are currently available. Please try again later or contact your system administrator for details."

 

I tried checking the logs but I don't see anything out of the ordinary.

2020-03-10 10:55:07.507 Info HttpServer: HTTP HEAD http://emby:8096/. UserAgent: Mozilla/5.0 (compatible; MSIE 5.01; Windows NT 10.0)
2020-03-10 10:55:07.507 Info HttpServer: HTTP Response 302 to ipaddress. Time: 0ms. http://emby:8096/
2020-03-10 10:55:07.547 Info HttpServer: HTTP GET http://serveraddress:8096/Users/49df3570cdb042e0b06685007c7cacaf. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
2020-03-10 10:55:07.548 Info HttpServer: HTTP Response 200 to ipaddress. Time: 1ms. http://serveraddress:8096/Users/49df3570cdb042e0b06685007c7cacaf
2020-03-10 10:55:07.555 Info HttpServer: HTTP GET http://serveraddress:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
2020-03-10 10:55:07.558 Info HttpServer: HTTP Response 200 to ipaddress. Time: 3ms. http://serveraddress:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate

I've also tried checking if it was a device specific issue but it happens also on the iOS app and firestick app so it's not app specific.

 

If anyone could help me it would be greatly appreciated as I have no idea how to fix this. I've tried a library re-scan, but that didn't work. I've checked the paths for the files and they do exist and are in the right folder and named accordingly.

 

Thanks in advance

 

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M3th0s

M3th0s   14

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I have enabled debug logging, please see below:

2020-03-10 11:11:26.144 Info HttpServer: HTTP GET http://server_address:8096/System/Endpoint. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
2020-03-10 11:11:26.145 Info HttpServer: HTTP Response 200 to 62.6.52.17. Time: 0ms. http://server_address:8096/System/Endpoint
2020-03-10 11:11:26.298 Info HttpServer: HTTP POST http://server_address:8096/Items/522720/PlaybackInfo?UserId=49df3570cdb042e0b06685007c7cacaf&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=120000000. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
2020-03-10 11:11:26.302 Debug App: GetPostedPlaybackInfo request: {"Id":"522720","UserId":"49df3570cdb042e0b06685007c7cacaf","MaxStreamingBitrate":120000000,"StartTimeTicks":0,"DeviceProfile":{"EnableAlbumArtInDidl":false,"EnableSingleAlbumArtLimit":false,"EnableSingleSubtitleLimit":false,"SupportedMediaTypes":"Audio,Photo,Video","MaxAlbumArtWidth":0,"MaxAlbumArtHeight":0,"MaxStreamingBitrate":140000000,"MusicStreamingTranscodingBitrate":192000,"TimelineOffsetSeconds":0,"RequiresPlainVideoItems":false,"RequiresPlainFolders":false,"IgnoreTranscodeByteRangeRequests":false,"XmlRootAttributes":[],"DirectPlayProfiles":[{"Container":"mp4,m4v","AudioCodec":"mp3,aac,opus,flac,vorbis","VideoCodec":"h264,vp8,vp9","Type":"Video"},{"Container":"mkv","AudioCodec":"mp3,aac,opus,flac,vorbis","VideoCodec":"h264,vp8,vp9","Type":"Video"},{"Container":"flv","AudioCodec":"aac,mp3","VideoCodec":"h264","Type":"Video"},{"Container":"mov","AudioCodec":"mp3,aac,opus,flac,vorbis","VideoCodec":"h264","Type":"Video"},{"Container":"opus","Type":"Audio"},{"Container":"mp3","AudioCodec":"mp3","Type":"Audio"},{"Container":"mp2,mp3","AudioCodec":"mp2","Type":"Audio"},{"Container":"aac","AudioCodec":"aac","Type":"Audio"},{"Container":"m4a","AudioCodec":"aac","Type":"Audio"},{"Container":"mp4","AudioCodec":"aac","Type":"Audio"},{"Container":"flac","Type":"Audio"},{"Container":"webma,webm","Type":"Audio"},{"Container":"wav","Type":"Audio"},{"Container":"ogg","Type":"Audio"},{"Container":"webm","AudioCodec":"vorbis,opus","VideoCodec":"VP8","Type":"Video"},{"Container":"webm","AudioCodec":"vorbis,opus","VideoCodec":"VP9","Type":"Video"}],"TranscodingProfiles":[{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":true},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"opus","Type":"Audio","AudioCodec":"opus","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"opus","Type":"Audio","AudioCodec":"opus","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mkv","Type":"Video","VideoCodec":"h264,vp8,vp9","AudioCodec":"mp3,aac,opus,flac,vorbis","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":true,"Context":"Static","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"ts","Type":"Video","VideoCodec":"h264","AudioCodec":"mp3,aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":true,"ManifestSubtitles":"vtt"},{"Container":"webm","Type":"Video","VideoCodec":"vpx","AudioCodec":"vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"2","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp4","Type":"Video","VideoCodec":"h264","AudioCodec":"mp3,aac,opus,flac,vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false}],"ContainerProfiles":[],"CodecProfiles":[{"Type":"VideoAudio","Conditions":[{"Condition":"Equals","Property":"IsSecondaryAudio","Value":"false","IsRequired":false}],"ApplyConditions":[],"Codec":"aac"},{"Type":"VideoAudio","Conditions":[{"Condition":"Equals","Property":"IsSecondaryAudio","Value":"false","IsRequired":false}],"ApplyConditions":[]},{"Type":"Video","Conditions":[{"Condition":"EqualsAny","Property":"VideoProfile","Value":"high|main|baseline|constrained baseline|high 10","IsRequired":false},{"Condition":"LessThanEqual","Property":"VideoLevel","Value":"51","IsRequired":false}],"ApplyConditions":[],"Codec":"h264"}],"ResponseProfiles":[{"Container":"m4v","Type":"Video","MimeType":"video/mp4","Conditions":[]}],"SubtitleProfiles":[{"Format":"vtt","Method":"Hls"},{"Format":"vtt","Method":"External"},{"Format":"ass","Method":"External"},{"Format":"ssa","Method":"External"}]},"EnableDirectPlay":true,"EnableDirectStream":true,"EnableTranscoding":true,"AllowVideoStreamCopy":true,"AllowAudioStreamCopy":true,"IsPlayback":false,"AutoOpenLiveStream":false,"DirectPlayProtocols":["Http"]}
2020-03-10 11:11:26.305 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2020-03-10 11:11:26.306 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2020-03-10 11:11:26.306 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2020-03-10 11:11:26.306 Info App: User policy for User. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2020-03-10 11:11:26.307 Info HttpServer: HTTP Response 200 to 62.6.52.17. Time: 9ms. http://server_address:8096/Items/522720/PlaybackInfo?UserId=49df3570cdb042e0b06685007c7cacaf&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=120000000
2020-03-10 11:11:29.785 Info HttpServer: HTTP HEAD http://emby:8096/. UserAgent: Mozilla/5.0 (compatible; MSIE 5.01; Windows NT 10.0)
2020-03-10 11:11:29.785 Info HttpServer: HTTP Response 302 to 172.18.0.5. Time: 0ms. http://emby:8096/
2020-03-10 11:11:32.005 Info HttpServer: HTTP GET http://server_address:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
2020-03-10 11:11:32.010 Info HttpServer: HTTP Response 200 to 62.6.52.17. Time: 5ms. http://server_address:8096/Shows/522702/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=49df3570cdb042e0b06685007c7cacaf&Fields=Chapters%2CProductionYear%2CPremiereDate
2020-03-10 11:11:35.251 Debug SessionManager: Removing active session Chrome TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzc5LjAuMzk0NS4xMzAgU2FmYXJpLzUzNy4zNnwxNTgyNjQ0ODUzOTcz
2020-03-10 11:11:35.251 Debug SessionManager: Disposing session controller WebSocketController
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M3th0s

M3th0s   14

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Was there an ffmpeg log as well?

No there wasn't. ffmpeg log files had not been modified since the day before.

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M3th0s

M3th0s   14

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Just to add to this Luke, I've tried downloading 2 files and they play no problems, so emby is obviously having issues with something. Just don't know what!

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M3th0s

M3th0s   14

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I can submit an app for the iphone. The firetv will be harder as the person for the testing is away at the moment.

 

EDIT: I see there's no option to do so via the iOS app. Do the server logs not help at all?

EDIT2: I also have an nvidia shield. Would I be able to submit anything from there?

Edited by M3th0s
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M3th0s

M3th0s   14

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Hi Luke

 

I've just tried this on the shield and the files seem to work there. 

 

I'm trying to send the logs. I've enabled the debug log option however I don't see an option to send them?

 

EDIT: Also inexplicably the files now seem to play on the browser!

EDIT2: Same with the iOS app!

Edited by M3th0s
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Luke Emby Team

Luke   37016

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I have no idea, sorry, but if you can get it to happen again then we can dig deeper.

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  • 2 weeks later...
M3th0s

M3th0s   14

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Hi Luke

 

Another file is giving me the same issue.

 

I've sent you the logs in a PM.

 

Time stamp would be between 08:26 and 08:27. No compatible streams.

 

Thanks in advance

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M3th0s

M3th0s   14

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Just wanted to add to this it's not just happening on android TV, but any device I try to play it on.

 

Interestingly, if you download the file, it does ofc play with no issues so wondering what the hell :)

 

Luke I've sent you another server log with debug enabled.

Edited by M3th0s
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M3th0s

M3th0s   14

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Will have to test this tomorrow or later on as I have a few ppl connected to the server.

 

Will come back to you!

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