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Recording missed and guide data suddenly empty


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#1 cncb OFFLINE  

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Posted 05 March 2020 - 10:18 AM

I checked early this week and recordings were scheduled appropriately for this week.  I checked last night to see if the Masked Singer was recorded and it was not.  It turns out the Guide Data is suddenly completely empty.  I am using an HDHR for OTA in the USA.  Logs for the last 2 days are attached.


Edited by cncb, Today, 12:10 PM.


#2 Luke OFFLINE  

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Posted 05 March 2020 - 11:13 AM

Hi there, have you tried running the refresh guide scheduled task?



#3 cncb OFFLINE  

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Posted 05 March 2020 - 11:21 AM

I haven't yet because I didn't want to alter the logs but will do it now.



#4 cncb OFFLINE  

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Posted 05 March 2020 - 11:25 AM

Refreshing the guide worked, but why did I have to do this manually?  The scheduled task said "Last ran 23 hours ago, taking 20 seconds" before a manual run.



#5 Luke OFFLINE  

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Posted 05 March 2020 - 02:09 PM

Right you should't have to do that. I will look to improve this based on the information in your logs. Thanks.



#6 cncb OFFLINE  

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Posted 28 March 2020 - 10:09 AM

I am confused about you using the word "improve" since this seems like something that needs to be fixed.  My guide data was unexpectedly and totally deleted causing me to miss recordings.  Will a fix be in soon?  Thanks.



#7 Luke OFFLINE  

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Posted 28 March 2020 - 11:46 AM

I am confused about you using the word "improve" since this seems like something that needs to be fixed.  My guide data was unexpectedly and totally deleted causing me to miss recordings.  Will a fix be in soon?  Thanks.

 

Hi, can you please attach the emby server log again so that we can see why? Thanks.



#8 cncb OFFLINE  

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Posted 28 March 2020 - 11:53 AM

They are still attached to the first post?



#9 Luke OFFLINE  

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Posted 28 March 2020 - 12:02 PM

Right but that was earlier this month. It could be a different reason now.



#10 cncb OFFLINE  

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Posted 28 March 2020 - 12:17 PM

I used a different DVR after this happened because I didn't want to miss any more recordings so those are the only logs of this occurring.  Are you saying that a fix was put in for this already?  I didn't see anything in the release notes.



#11 Luke OFFLINE  

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Posted 28 March 2020 - 03:11 PM

I used a different DVR after this happened because I didn't want to miss any more recordings so those are the only logs of this occurring.  Are you saying that a fix was put in for this already?  I didn't see anything in the release notes.

 

I asked for the log because there our guide data provider is currently having a problem (which they are working on) with certain zip codes and lineups, so I wanted to see if you're being affected by that.






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