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Wont connect to my TCL roku app


Best Answer ebr , 23 February 2020 - 01:46 PM

Hi.  It sounds like either the address is incorrect or a firewall is blocking access.

 

Have you tried entering the address manually?  Are you sure it is correct?

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#1 Pittro OFFLINE  

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Posted 23 February 2020 - 01:01 PM

I addad a new pc.. with emby server..everything plays on my pc but cant connect on any other apps



#2 ebr OFFLINE  

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Posted 23 February 2020 - 01:10 PM

Hi.  Please provide some more details about exactly what you are doing and what is happening.

 

Thanks.

 

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#3 Pittro OFFLINE  

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Posted 23 February 2020 - 01:18 PM

i had emby set up on a older pc..but now i am using a new pc..i took my 3 external hdd to new pc ..installed a emby server on that..created all the libraries.. on roku app it shows my new server but wont conect to new server that installed..timesout



#4 ebr OFFLINE  

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Posted 23 February 2020 - 01:46 PM   Best Answer

Hi.  It sounds like either the address is incorrect or a firewall is blocking access.

 

Have you tried entering the address manually?  Are you sure it is correct?



#5 Pittro OFFLINE  

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Posted 23 February 2020 - 01:51 PM

yes..i entered the address maually..it didnt work..how

can i check if firewall  is blocking it ?


Edited by Pittro, 23 February 2020 - 01:52 PM.


#6 ebr OFFLINE  

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Posted 23 February 2020 - 02:01 PM

You would need to look at your firewall rules and configuration.

 

Using that exact same address, can you connect from your phone or another PC (other than the one the server is on)?

 

Are you trying to use SSL?  If so, have you properly configured your certificate?



#7 Pittro OFFLINE  

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Posted 23 February 2020 - 02:08 PM

yes..it was the firewall..mcafee...cant stand that one ..trial version ..roku tv works...thanks..going to try other apps now..



#8 Happy2Play OFFLINE  

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Posted 23 February 2020 - 02:33 PM

Third party firewalls usually have to have rules manually added unlike Windows firewall.



#9 Luke OFFLINE  

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Posted 23 February 2020 - 09:41 PM

yes..it was the firewall..mcafee...cant stand that one ..trial version ..roku tv works...thanks..going to try other apps now..

 

Great job, thanks for sticking with it !



#10 Mash123 OFFLINE  

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Posted 29 March 2020 - 07:50 PM

I am new to Emby. I like what I see but I need to get my TV client to access the server.

My Emby server is on MacOS Catalina. I have no difficulty connecting to the server from my iphone and ipad Emby clients over home wi-fi. The emby client quickly discovers the server. I have TCL Roku TV running ver 1.17 Build 6 emby client on the same wireless network. TCL can not discover the server. When I enter the IP address manually, it still can not find the server. On my MacOS firewall, I opened UDP port 7359. I have Avast security running. But I assume if emby client on ipad can discover the server, Avast security is not blocking the the access. 

I tried to get to logfile on TCL/Roku client but I can not get to configuration menu.

 

 



#11 Happy2Play OFFLINE  

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Posted 29 March 2020 - 08:26 PM

I am new to Emby. I like what I see but I need to get my TV client to access the server.

My Emby server is on MacOS Catalina. I have no difficulty connecting to the server from my iphone and ipad Emby clients over home wi-fi. The emby client quickly discovers the server. I have TCL Roku TV running ver 1.17 Build 6 emby client on the same wireless network. TCL can not discover the server. When I enter the IP address manually, it still can not find the server. On my MacOS firewall, I opened UDP port 7359. I have Avast security running. But I assume if emby client on ipad can discover the server, Avast security is not blocking the the access. 

I tried to get to logfile on TCL/Roku client but I can not get to configuration menu.

You need to ensure port tcp 8096 and 8920 or whatever port you may have changed in your setup are allowed access in the firewall.

Connectivity

 

This may help also

https://emby.media/c...ection-failure/



#12 Mash123 OFFLINE  

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Posted 30 March 2020 - 12:09 AM

Both 8096 and 8920 ports are open. Otherwise Ipad and iphone wont be able to connect either, right?

 

I uninstalled Avast security. But no change in Roku's ability to discover or connect to the server.



#13 Luke OFFLINE  

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Posted 30 March 2020 - 12:16 AM

Is this all on your home internal network? 



#14 ebr OFFLINE  

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Posted 30 March 2020 - 12:25 PM

I have TCL Roku TV running ver 1.17 Build 6 emby client on the same wireless network. 

 

That is not a current version for our app.  Can you please confirm that in the app settings page?



#15 Mash123 OFFLINE  

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Posted 30 March 2020 - 03:05 PM

Answer to Luke:

a) Yes, all of the connections are on single internal network on one router.

 

Iphone and Ipad clients work if "Allow Remote connection to this Emby server" is checked. They do not work if I uncheck this. This should provide some hint of where the issue is.

 

Answer to ebr

See the photo attached about the Media server on TCL Roku.

Attached Files


Edited by Mash123, 30 March 2020 - 03:07 PM.


#16 ebr OFFLINE  

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Posted 30 March 2020 - 03:10 PM

Hi.  That's not our app anymore.

 

Search for "emby" on the Roku app store.



#17 Happy2Play OFFLINE  

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Posted 30 March 2020 - 03:12 PM

Media Browser is obsolete.

 

You want Emby

 

Or beta


Edited by Happy2Play, 30 March 2020 - 03:13 PM.


#18 Mash123 OFFLINE  

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Posted 30 March 2020 - 08:45 PM

Thank you. That fixed the issue. 

It would be nice if you can remove obsolete app from Roku store. 

 

I was about to switch to plex in desperation. But your superior support has kept me with Emby.



#19 Happy2Play OFFLINE  

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Posted 30 March 2020 - 09:10 PM

I guess technically it would still work if you were running a really old version of Media Browser server.  For all those people that refuse to update.



#20 Luke OFFLINE  

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Posted 30 March 2020 - 10:09 PM

But your superior support has kept me with Emby.

 

Thanks for the feedback. We're glad to have you here.






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