nedokot Posted February 19, 2020 Share Posted February 19, 2020 Hello! I have recently installed server app on my home server (windows server 2012 R2, app version 4.3.1.0) and application on my apple TV 4K (version 1.4.4) However the TV app could not connect to the server right from the beginning and does not show any connection options as it is suggested on the support page (see screenshot attached) Both apple TV and the server are in the same network (Plex, for example, works seamlessly) Thanks in advance for any help! Link to comment Share on other sites More sharing options...
denz Posted February 19, 2020 Share Posted February 19, 2020 (edited) Do any other emby clients work ? Firewall allows port 8096 Edited February 19, 2020 by denz Link to comment Share on other sites More sharing options...
vdatanet Posted February 19, 2020 Share Posted February 19, 2020 (edited) Hello! I have recently installed server app on my home server (windows server 2012 R2, app version 4.3.1.0) and application on my apple TV 4K (version 1.4.4) However the TV app could not connect to the server right from the beginning and does not show any connection options as it is suggested on the support page (see screenshot attached) Both apple TV and the server are in the same network (Plex, for example, works seamlessly) Thanks in advance for any help! Maybe It wasn't able to fetch application JavaScript. Apple TV has internet connection? Internet connection is required for Emby for Apple TV. Edited February 19, 2020 by vdatanet Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 Maybe It wasn't able to fetch application JavaScript. Apple TV has internet connection? Internet connection is required for Emby for Apple TV. Yes it does, and both on the same network Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 Do any other emby clients work ? Firewall allows port 8096 I could log through thisport from my notebook Link to comment Share on other sites More sharing options...
vdatanet Posted February 19, 2020 Share Posted February 19, 2020 It's not a login problem, something is blocking application javascript fetch. Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 It's not a login problem, something is blocking application javascript fetch. Any ideas what might help? My Samsung TV shows emby app icon and could access the server, plays bluray folders and it is on the same network Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 Just found some alerts on the dashboard: Webhooks installation failed Connection to https://embydata.com/admin/service/packageFiles/Emby.Webhooks.dll_1.0.9.exe timed out Tvdb installation failed Connection to https://embydata.com/admin/service/packageFiles/Tvdb.dll_1.0.29.exe timed out StudioImages installation failed Connection to https://embydata.com/admin/service/packageFiles/StudioImages.dll_1.0.3.exe timed out Port Mapper installation failed Connection to https://embydata.com/admin/service/packageFiles/Emby.PortMapper.dll_1.0.3.exe timed out Link to comment Share on other sites More sharing options...
vdatanet Posted February 19, 2020 Share Posted February 19, 2020 This confirms internet connection issues. Can you connect to https://embydata.com? Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 This confirms internet connection issues. Can you connect to https://embydata.com? Hmm I think you are right, I could do it only through VPN Link to comment Share on other sites More sharing options...
ebr Posted February 19, 2020 Share Posted February 19, 2020 Hi. Yes, it appears something in your network (or perhaps ISP) is blocking access to our server. Can you correct this? Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 Hi. Yes, it appears something in your network (or perhaps ISP) is blocking access to our server. Can you correct this? Yes, I called ISP, they said they cannot connect to your ip area, was it changed recently? Link to comment Share on other sites More sharing options...
Luke Posted February 19, 2020 Share Posted February 19, 2020 Yes, I called ISP, they said they cannot connect to your ip area, was it changed recently? No, it's been the same for many years. Link to comment Share on other sites More sharing options...
ebr Posted February 19, 2020 Share Posted February 19, 2020 Where are you? Link to comment Share on other sites More sharing options...
nedokot Posted February 19, 2020 Author Share Posted February 19, 2020 Moscow, Russia Link to comment Share on other sites More sharing options...
Luke Posted February 20, 2020 Share Posted February 20, 2020 We're going to be removing this connectivity requirement in an upcoming update so hopefully in the not too distant future it won't matter anymore. Link to comment Share on other sites More sharing options...
nedokot Posted February 20, 2020 Author Share Posted February 20, 2020 We're going to be removing this connectivity requirement in an upcoming update so hopefully in the not too distant future it won't matter anymore. Great! And I hope my ISP sorts things out shortly ) From the first look you've got a great product, by far better than plex! Link to comment Share on other sites More sharing options...
ebr Posted February 20, 2020 Share Posted February 20, 2020 We're going to be removing this connectivity requirement in an upcoming update so hopefully in the not too distant future it won't matter anymore. Just to be clear, this is just for running the app. If your ISP continues to block our IP then there will be other problems. So that will still need to be solved. Link to comment Share on other sites More sharing options...
nedokot Posted February 22, 2020 Author Share Posted February 22, 2020 Hello, my ISP has fixed the issue (for example I could reach and download https://embydata.com/admin/service/packageFiles/Emby.Webhooks.dll_1.0.9.exe),but the TV app is still not working! Are there any specific links / addresses they need to check? Link to comment Share on other sites More sharing options...
nedokot Posted February 22, 2020 Author Share Posted February 22, 2020 Link to comment Share on other sites More sharing options...
vdatanet Posted February 22, 2020 Share Posted February 22, 2020 Do you get the same error? Are credentials requested? Note that the Apple TV host name must not contain non-ASCII characters. Link to comment Share on other sites More sharing options...
nedokot Posted February 22, 2020 Author Share Posted February 22, 2020 The mistake stays the same, no other messages/ options/ credentials shown after I start the app Link to comment Share on other sites More sharing options...
nedokot Posted February 22, 2020 Author Share Posted February 22, 2020 I do not think I ever changed the default apple tv name Link to comment Share on other sites More sharing options...
nedokot Posted February 22, 2020 Author Share Posted February 22, 2020 Funny - just learned that your IP 104.27.191.149 was blocked in Russia back in 2018 by request of tax service (kind of our IRS) as it was used by illegal online gambling site new-vulcan-slots.com (https://reestr.rublacklist.net/record/821839/ - it is in Russian, but google translate might help) Link to comment Share on other sites More sharing options...
ebr Posted February 22, 2020 Share Posted February 22, 2020 Funny - just learned that your IP 104.27.191.149 was blocked in Russia back in 2018 by request of tax service (kind of our IRS) as it was used by illegal online gambling site new-vulcan-slots.com (https://reestr.rublacklist.net/record/821839/ - it is in Russian, but google translate might help) That's not our IP address... It belongs to CloudFlare though so something may be getting routed through there. Link to comment Share on other sites More sharing options...
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