14 replies to this topic

[Beano525]

I have installed (multiple times) Emby  as per instructions on my iMac running the latest version of MacOS. However, I can't get it to open. It just does a "popping" animation from the screen, fades away and nothing happens. Any suggestions?

[Luke]

Hi, do you see the emby tray icon near the clock?

[Beano525]

Hi, do you see the emby tray icon near the clock?

No,  there's no Emby icon in the menubar or no indication that it's actually open or running 

[Luke]

How exactly did you install? What version of MacOS?

[Beano525]

How exactly did you install? What version of MacOS?

Downloaded the Mac version from emby.media/download, unzipped it and dragged it into the Applications folder like the instructions said. Mac version 10.15.3 (Catalina)

[Luke]

@levander what version of MacOS are you on?

[levander]

@levander what version of MacOS are you on?

 

10.14.6 Mojave

[Luke]

@Beano525 would you mind trying the beta version? It's also on the download page of the website. Thanks.

[Beano525]

@Luke Just tried the beta version there. Same thing happens. I can't get it to open for me

[AZRichG]

Try restarting your Mac, I *think* that happened to me recently and that fixed it.

 

Besides, restarts are pretty harmless, just take a bit of time. I'm on 10.15.3 so that is a substantial difference.

[Beano525]

Try restarting your Mac, I *think* that happened to me recently and that fixed it.

 

Besides, restarts are pretty harmless, just take a bit of time. I'm on 10.15.3 so that is a substantial difference.

Restarting didn't help either. I think I'll give up altogether as it's a mystery to why it won't work

[Luke]

Restarting didn't help either. I think I'll give up altogether as it's a mystery to why it won't work

When you try to run it, how are you doing that?

[patje57]

Emby runs fine here on 10.15.3, just had to use the right-click "Open" trick at first launch as documented in the install instructions.

[Beano525]

When you try to run it, how are you doing that?

So it appears the problem is with my Mac user account. Because when I created a new user and gave it admin rights as a test, I downloaded Emby and it opens no problem and the emby icon is in the menu bar. 
 

I don’t know what the problem is with my main mac user account as everything seems okay. Very strange 

[Luke]

That's interesting, thanks for the feedback.