Win10 App Quits Selecting Downloads When Offline

[rickgillyon 10]

Okay, I'm going away soon and wifi will be expensive, so I've downloaded a stack of content to the the Win10 App on my laptop. If I'm connected to my Wifi the downloads are available in Emby.

 

BUT: if I go offline, when I start the app, I get the select server screen; I click on Downloads and the app just closes. I assume it's not meant to do this? I was expecting to be able to watch them in the Emby app..

 

App is up to date, so is server. Server log attached, any ideas?

embyserver.txt

[Luke 40082]

Hi there, you didn't sign the user out of the app by any chance, did you?

[rickgillyon 10]

No. Online, signed in (set to auto-signin as last user), close app, go offline, start app, hit Downloads, quit.

[Luke 40082]

Do you have the latest update to the app that was released yesterday?

[rickgillyon 10]

I checked for updates in the Store tonight and it told me I had the latest. Says "Modified 11/02"

[Luke 40082]

As a test, can you try wifi on but emby server off? I would like to differentiate between  no network connection vs no server connection. Thanks.

[rickgillyon 10]

It looks exactly the same from this end: stopped Emby server, laptop wifi enabled, browsed BBC to check connectivity, start Emby app on laptop, took longer to show select server, hit Downloads, quit.

[Luke 40082]

Ok that's strange as i can't reproduce this either way. We'll try to chase it down. Thanks.

[rickgillyon 10]

There's no app debug we can turn on?

[Luke 40082]

No, we're looking into it. Thanks.

[Luke 40082]

What exactly did you download?

[rickgillyon 10]

A lot of things. Mainly HEVC. TV shows (full seasons) and films. I also changed the download folder from C: to SD Card partway through.

[Luke 40082]

When it crashes does it look like the screen has navigated at all to the downloads list screen?

[rickgillyon 10]

No, just straight out of the app. Gone the instant I click on it.

[Luke 40082]

Ok, we'll try and chase this down. Thanks for reporting.

[rickgillyon 10]

I removed all my downloads, on the server (via the Dashboard) and on my laptop. Then downloaded just 6 HEVC episodes of a series. Same result in the app when offline.

[Luke 40082]

When you signed into your server did you uncheck "remember me" ? I found an open issue there where doing that will prevent access to downloads.

[rickgillyon 10]

No, but it's set to not to ask for passwords on local network anyway. So I just signed in manually, made sure the "remember" was ticked, quit the app, went offline, started the app, hit Downloads, and it still closed straight away.

[Luke 40082]

Do you by any chance have music on your server? You could delete all existing downloads then just download a song. That would help narrow down if it's related to content.

[rickgillyon 10]

I don't use the server for music, but I've added some, told it to download and it's now "Ready to Transfer" - tried rebooting the laptop but still no go. 

[Luke 40082]

Thanks for the info.

[rickgillyon 10]

Hmm, I got the song to transfer by downloading it on the laptop rather than sending it from the server. So just a downloaded song on there now, but the same behaviour when hitting Downloads offline. Instant close.

[SirKelsaLot 5]

I'm experiencing the exact same issue. Seems to have just started in the last few weeks, but unsure exactly. Using Emby Theater 1.1.288.0.

 

If I open Emby while online and connect to my server, I can disconnect and offline playback works fine. If I close the app and re-open while offline, it instantly crashes when trying to access My Downloads.

[Luke 40082]

Apologies for the disruption. I'm still trying to chase this down.

[taylorgillyon 0]

I'm away from home tonight. As the above poster says, if I'm connected then disconnect, downloads play perfectly. If I have no connection when starting the app, the app crashes out.