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Win10 App Quits Selecting Downloads When Offline


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#1 rickgillyon OFFLINE  

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Posted 13 February 2020 - 05:52 PM

Okay, I'm going away soon and wifi will be expensive, so I've downloaded a stack of content to the the Win10 App on my laptop. If I'm connected to my Wifi the downloads are available in Emby.

 

BUT: if I go offline, when I start the app, I get the select server screen; I click on Downloads and the app just closes. I assume it's not meant to do this? I was expecting to be able to watch them in the Emby app..

 

App is up to date, so is server. Server log attached, any ideas?

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#2 Luke OFFLINE  

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Posted 13 February 2020 - 07:02 PM

Hi there, you didn't sign the user out of the app by any chance, did you?


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#3 rickgillyon OFFLINE  

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Posted 13 February 2020 - 07:05 PM

No. Online, signed in (set to auto-signin as last user), close app, go offline, start app, hit Downloads, quit.



#4 Luke OFFLINE  

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Posted 13 February 2020 - 07:09 PM

Do you have the latest update to the app that was released yesterday?



#5 rickgillyon OFFLINE  

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Posted 13 February 2020 - 07:12 PM

I checked for updates in the Store tonight and it told me I had the latest. Says "Modified 11/02"



#6 Luke OFFLINE  

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Posted 13 February 2020 - 07:17 PM

As a test, can you try wifi on but emby server off? I would like to differentiate between  no network connection vs no server connection. Thanks.



#7 rickgillyon OFFLINE  

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Posted 13 February 2020 - 07:22 PM

It looks exactly the same from this end: stopped Emby server, laptop wifi enabled, browsed BBC to check connectivity, start Emby app on laptop, took longer to show select server, hit Downloads, quit.



#8 Luke OFFLINE  

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Posted 13 February 2020 - 07:25 PM

Ok that's strange as i can't reproduce this either way. We'll try to chase it down. Thanks.



#9 rickgillyon OFFLINE  

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Posted 13 February 2020 - 07:28 PM

There's no app debug we can turn on?



#10 Luke OFFLINE  

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Posted 13 February 2020 - 07:32 PM

No, we're looking into it. Thanks.



#11 Luke OFFLINE  

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Posted 13 February 2020 - 07:35 PM

What exactly did you download?



#12 rickgillyon OFFLINE  

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Posted 13 February 2020 - 07:39 PM

A lot of things. Mainly HEVC. TV shows (full seasons) and films. I also changed the download folder from C: to SD Card partway through.



#13 Luke OFFLINE  

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Posted 13 February 2020 - 07:40 PM

When it crashes does it look like the screen has navigated at all to the downloads list screen?



#14 rickgillyon OFFLINE  

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Posted 13 February 2020 - 07:41 PM

No, just straight out of the app. Gone the instant I click on it.



#15 Luke OFFLINE  

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Posted 13 February 2020 - 07:48 PM

Ok, we'll try and chase this down. Thanks for reporting.


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#16 rickgillyon OFFLINE  

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Posted 13 February 2020 - 08:34 PM

I removed all my downloads, on the server (via the Dashboard) and on my laptop. Then downloaded just 6 HEVC episodes of a series. Same result in the app when offline.



#17 Luke OFFLINE  

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Posted 14 February 2020 - 09:10 AM

When you signed into your server did you uncheck "remember me" ? I found an open issue there where doing that will prevent access to downloads.



#18 rickgillyon OFFLINE  

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Posted 14 February 2020 - 09:18 AM

No, but it's set to not to ask for passwords on local network anyway. So I just signed in manually, made sure the "remember" was ticked, quit the app, went offline, started the app, hit Downloads, and it still closed straight away.



#19 Luke OFFLINE  

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Posted 14 February 2020 - 09:19 AM

Do you by any chance have music on your server? You could delete all existing downloads then just download a song. That would help narrow down if it's related to content.



#20 rickgillyon OFFLINE  

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Posted 14 February 2020 - 09:53 AM

I don't use the server for music, but I've added some, told it to download and it's now "Ready to Transfer" - tried rebooting the laptop but still no go.  :wacko:






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