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Best Answer ebr , 14 February 2020 - 11:25 AM

 

Okay, that's what we thought.  That is not the Roku app.  Each app has its own setting for this because you may want it on for your TV but not your phone, etc.

 

5e46bc89385d8_stillwatchingoption.jpg

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#1 kpkimmel1983 OFFLINE  

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Posted 10 February 2020 - 11:13 PM

I have a TV show downloaded and live TV setup.  I get the 'are you still watching' prompt in green all the time. I have it turned off under bandwidth savor in roku settings and also on the user it is also turned off. Any ideas?



#2 Luke OFFLINE  

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Posted 10 February 2020 - 11:36 PM

Hi there, what option exactly did you turn off? Can you tell us exactly what it says? Thanks !



#3 kpkimmel1983 OFFLINE  

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Posted 10 February 2020 - 11:46 PM

Hi there, what option exactly did you turn off? Can you tell us exactly what it says? Thanks !

under playback i unchecked 'Enable 'Are You Still Watching?' prompt'



#4 ebr OFFLINE  

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Posted 11 February 2020 - 09:28 AM

@speechles can you confirm if something got messed up here?



#5 speechles OFFLINE  

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Posted 11 February 2020 - 10:10 AM

@ebr Sure. I just submitted some changes.

 

Reference: #790 [VideoPlayer] Fix still watching



#6 ebr OFFLINE  

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Posted 13 February 2020 - 12:42 PM

Hi.  Can you show us a picture of exactly what you are seeing when this option is turned off?

 

Thanks.



#7 ebr OFFLINE  

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Posted 13 February 2020 - 03:26 PM

under playback i unchecked 'Enable 'Are You Still Watching?' prompt'

 

You did this in the Roku app, correct?



#8 kpkimmel1983 OFFLINE  

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Posted 13 February 2020 - 03:35 PM

Roku app and on the user inside Emby

Edited by kpkimmel1983, 13 February 2020 - 03:35 PM.


#9 Luke OFFLINE  

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Posted 13 February 2020 - 03:41 PM

Roku app and on the user inside Emby

 

Ok we're looking into this. Thanks.



#10 ebr OFFLINE  

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Posted 13 February 2020 - 03:43 PM

We cannot reproduce this or see how it is possible so we are going to need to see some images of the problem.  A pic of the setting in the app and then of the message that comes up would be the first step.

 

Thanks.



#11 kpkimmel1983 OFFLINE  

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Posted 13 February 2020 - 03:45 PM

It has been documented by others in other threads with the same issue. I’m not home but I will take photos tonight. The green message comes across on the screen when watching Plex that says “are you still watching” then just stop playing the content.

#12 ebr OFFLINE  

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Posted 13 February 2020 - 03:49 PM

It has been documented by others in other threads with the same issue. I’m not home but I will take photos tonight. The green message comes across on the screen when watching Plex that says “are you still watching” then just stop playing the content.

 

That was a typo, correct?


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#13 kpkimmel1983 OFFLINE  

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Posted 13 February 2020 - 04:08 PM

Lol yep, sorry. Used to many issues with that. When watching Roku...

Edited by kpkimmel1983, 13 February 2020 - 04:13 PM.


#14 kpkimmel1983 OFFLINE  

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Posted 14 February 2020 - 12:58 AM

That was a typo, correct?


https://imgur.com/gallery/orcBea8

#15 ebr OFFLINE  

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Posted 14 February 2020 - 11:25 AM   Best Answer

 

Okay, that's what we thought.  That is not the Roku app.  Each app has its own setting for this because you may want it on for your TV but not your phone, etc.

 

5e46bc89385d8_stillwatchingoption.jpg


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#16 kpkimmel1983 OFFLINE  

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Posted 14 February 2020 - 12:14 PM

Where is that?

#17 ebr OFFLINE  

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Posted 14 February 2020 - 12:16 PM

Where is that?

 

In the Roku app.  Press the '*' key on your remote from the home screen of the app.



#18 Luke OFFLINE  

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Posted 17 February 2020 - 06:02 PM

Have these answers helped?



#19 kpkimmel1983 OFFLINE  

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Posted 17 February 2020 - 06:04 PM

Yep all set, thanks!

#20 Luke OFFLINE  

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Posted 17 February 2020 - 06:08 PM

Thanks for the feedback.






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