I have a friend who has remote access to my server. Whenever he tries to play a 4K title on his Roku, it only plays audio with a blank screen (no video).
Any ideas?
Friend Says Roku Won't Play 4K Video Remotely - Only Audio
Started by
WSig
, Jan 27 2020 12:42 PM
2 replies to this topic
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#2
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speechles
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Posted 27 January 2020 - 12:54 PM
I have a friend who has remote access to my server. Whenever he tries to play a 4K title on his Roku, it only plays audio with a blank screen (no video).
Any ideas?
What model # is their Roku?
Are they using a 4K TV with the Roku?
It sounds like an inability to downscale issue when 4K content black screens while playing.
Edited by speechles, 27 January 2020 - 02:02 PM.
#3
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Luke
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Posted 27 January 2020 - 02:00 PM
Hi there @WSig, can we please look at an example? Please attach the information requested in how to report a media playback issue. Thanks !
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