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Friend Says Roku Won't Play 4K Video Remotely - Only Audio


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#1 WSig OFFLINE  

WSig

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Posted 27 January 2020 - 12:42 PM

I have a friend who has remote access to my server. Whenever he tries to play a 4K title on his Roku, it only plays audio with a blank screen (no video).

 

Any ideas?



#2 speechles OFFLINE  

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Posted 27 January 2020 - 12:54 PM

I have a friend who has remote access to my server. Whenever he tries to play a 4K title on his Roku, it only plays audio with a blank screen (no video).

 

Any ideas?

 

What model # is their Roku?

 

Are they using a 4K TV with the Roku?

 

It sounds like an inability to downscale issue when 4K content black screens while playing.


Edited by speechles, 27 January 2020 - 02:02 PM.


#3 Luke OFFLINE  

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Posted 27 January 2020 - 02:00 PM

Hi there @WSig, can we please look at an example? Please attach the information requested in how to report a media playback issue. Thanks !






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