WSig 2 Posted January 27, 2020 Posted January 27, 2020 I have a friend who has remote access to my server. Whenever he tries to play a 4K title on his Roku, it only plays audio with a blank screen (no video). Any ideas?
speechles 2013 Posted January 27, 2020 Posted January 27, 2020 (edited) I have a friend who has remote access to my server. Whenever he tries to play a 4K title on his Roku, it only plays audio with a blank screen (no video). Any ideas? What model # is their Roku? Are they using a 4K TV with the Roku? It sounds like an inability to downscale issue when 4K content black screens while playing. Edited January 27, 2020 by speechles
Luke 40128 Posted January 27, 2020 Posted January 27, 2020 Hi there @@WSig, can we please look at an example? Please attach the information requested in how to report a media playback issue. Thanks !
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