Rayon 0 Posted December 2, 2019 I can't access the admin account so I tried the Forgot Password link on the Sign In page. Forgot Password Please try again within your home network to initiate the password reset process. So, what does it mean and how do I reset the admin password? Emby is up to date. Share this post Link to post Share on other sites
Luke 24287 Posted December 2, 2019 Hi there, are you within your home network? Share this post Link to post Share on other sites
Rayon 0 Posted December 2, 2019 I assume I am since the first 3 are the same for both. Share this post Link to post Share on other sites
Luke 24287 Posted December 2, 2019 You assume so? Are you doing this from the same machine as the emby server? Share this post Link to post Share on other sites
Rayon 0 Posted December 2, 2019 Well no I'm not connecting from the same machine, it's running on the Synology NAS. The computer I'm connecting from is on the same network. So I am assuming that it is the home network. Share this post Link to post Share on other sites
Luke 24287 Posted December 3, 2019 Hmm, so the question is why that would be detected as out of network. Are you using Synology quick connect? or are you running a vpn? When you access from the computer, are you using the local lan address of the server? Share this post Link to post Share on other sites
Rayon 0 Posted December 3, 2019 (edited) quick connect works, I can log in as user, but I can't reset admin password. It gives me the same error msg. The VPN is not running. I am connecting from the icon I put on the synology DSM desktop, but only to a user. And only 'My Media' loads, recents and the others don't show up on main page. I get a spinny circle thing. I just went into settings for user and reset all the home screen stuff and now it displays instead of the spinny circle. Edited December 3, 2019 by Rayon Share this post Link to post Share on other sites
Luke 24287 Posted December 3, 2019 Can you try turning off quick connect, then restarting emby server and see if you're able to reset the password? Thanks. Share this post Link to post Share on other sites
Rayon 0 Posted December 3, 2019 I don't know how to turn off quick connect. I can't find any information on how to turn it off anywhere. Share this post Link to post Share on other sites
MarvM 0 Posted December 29, 2019 I'm getting the same error. Have you found a fix or work around for this? Share this post Link to post Share on other sites
Luke 24287 Posted December 29, 2019 @@FrostByte do you know how to turn off Synology Quick Connect? Share this post Link to post Share on other sites
FrostByte 2028 Posted December 29, 2019 Never used QC, but I believe this is how you enable/disable it https://www.synology.com/en-us/knowledgebase/DSM/help/DSM/AdminCenter/connection_quickconnect Share this post Link to post Share on other sites
Luke 24287 Posted December 29, 2019 @@MarvM @@Rayon Please let us know if this helps. Thanks ! Share this post Link to post Share on other sites
Abobader 1708 Posted December 29, 2019 I assume I am since the first 3 are the same for both. Are these PC's on the same subnet? Share this post Link to post Share on other sites
